The UPS Store

Reviews 13

JI

Jimmy Potter

About a month and a half ago I went to this location with my laptop to ship. I didnt have a box or any packing so the employee said dont worry about it Ill pack it for you (but did it after I left so theres no telling what he did). He asked where it was going and I told him all the information, he gave me a price, I payed and left. The employee did not ask how much the item was worth or if I wanted insurance. The item arrived at its location and the receiver said it was damaged (it had no damage when I took it to this UPS). I told them to send it back and I would look at it. I finally received it a few days later and when I opened it the laptop was damaged either by roughly handling and/or bad packaging. I placed a damaged claim with UPS and the next day it was picked up and inspected. They confirmed that it was at the fault of UPS and so I waited, and waited, and waited. Finally I called and talk to someone at this location and the employee said he would be in contact with me on a specific day, I did not receive any call so I called back a couple days later and the employee said once again that he would call me the next week on a specific day. Once again I did not receive a call so I waited a couple days and called them. This went on and on. I got a little irritated and went to the location and asked them how the damaged claim was progressing. They had no information what was going on and I finally found out that they had my laptop and they didnt even need it anymore and I could take it since they had already done the inspection. Once again the employee said they would contact me and once again they did not. After about another week I finally called and asked again what the hold up was (I was always respectful and kind and did not curse at the employees or treat them bad) they stated that since I did not claim a price they could only give me a $100 plus shipping. After this location told me that I called UPS customer service and talked to someone and that person said that the employee that was at the location when I shipped it stated "I brought the laptop in the original box then transferred it to another box and I packed it" that was a complete lie and they can go back and look at the security cameras to see that I brought the laptop in a black backpack and sat it on the counter and then the employee took it behind the counter and I did not see him package it. After calling and talking to many UPS employees I have only received 1 or 2 phone calls in the past month and a half that this has been going on. The laptop is worth $1500 and I do a lot of work, business, and military training on it, or at least I did. I told them multiple times that I didnt want a replacement or more money, I just wanted it fixed. After all this nonsense nothing really got solved and I kept getting lied to and ran around by the employees at this location. I wish I had a positive review for them but this was ridiculous and unsatisfactory.

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RO

Rob Gray

Professional, and cordial. Not sure where these bad reviews are coming from. They do get quite busy on occasion, however, Ive been using their services for two years now, and find them to be quite pleasant and professional. I keep waiting to see anything that would justify a bad review, but after two years of going in almost daily, I feel that I can write a good review and say with authority that the bad reviews are just wrong! This is one occasion that Im happy that I ignored the reviews, tried for myself, and graded them on their performance, which has been great!

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SA

Sandy King

I have used this store for years. I usually drop off packages that have already been prepared in packaging to ship. The customer service has been totally appropriate whether I was just dropping off with a shipping label or when I needed to pay for shipment. They have taped a box when it wasnt closed. I also drop off shipping peanuts to be reused rather than toss in the trash. Thanks!

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BA

Barbara Hoggan

Dear The UPS Store owner, Before leaving a review, may I contact you directly? The site would not let me post this without stars. So, for those who read this, know that I am not leaving a rating. Ignore the number of stars. I will be happy to send in a review and stars after attempting to resolve an issue with you, which is more fair. Thank you, Barbara

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CH

Charles Hunter

No wifi printing. Expensive printing and computer time. $4 to get on computer and print something from web page and $0.39 for a color copy. Couldnt tell me how print section of page. I walked out then back in when I remembered a way to do it and he was going to charge for computer time again. No one else was using computer.

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AL

Alisha Bray

If youre going to advertise notary services, it might be helpful to have one available during regular business hours, since this is usually the time people need to conduct their business...just a thought. I drove out of my way to visit your shop and was told the notary doesnt come in until 4pm.

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SA

Sara Catherine

I do not recommend shipping your electronics through here. They are packed poorly and arrive late - not acceptable for a $100 packing fee and $140 in shipping charges. The customer service leaves MUCH to be desired as well.

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LU

Luke Tatum

Honestly, we drive here to ship things on a very regular basis, even though there is another UPS store much closer to our home. Never had a bad experience.

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LI

Linda inDallas

I go here a few times a year. Wait time is usually not too long, customer service is ok ... they get my package from point A to point B so Im satisfied.

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EM

ember

Slow line, but great customer service! They got one of the addresses mixed up, but fixed it very quickly and politely.

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OL

Olivia Li

unprofessional ，bad service, thats all I can say!

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HA

Hafiz Niazi

Blushit location please do not stop by.

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AS

Ashley Nelson

Great customer service

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