La-Z-Boy Furniture Galleries

Category:	Furniture Store
Address:	1154 I-30, Rockwall, TX 75087, USA
Phone:	+1 469-434-3015
Site:	la-z-boy.com
Rating:	2.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 12–6PM

Location

Photos 12

Reviews 10

The dub

I have delt with an employee at this store and I was not impressed. The female employee Terry was extremely rude to my 13 and 4 year old daughters who were looking for things to decorate their rooms, while me and my wife looked at a couch to purchase. Accusing her of "going to break something" and telling her not to touch anything. After the employee mistreated my daughter we left. About 2 months later we decided to go back hopefully with better customer service. Boy did we ever get much better customer service thanks to two great gentlemen Calvin Pugh JR. and Edmond Gee. It was Edmunds first day but he was great. Needless to say we wound up buying the couch we had been wanting thanks to these two guys great customer service. The Manger Jessica was very nice as well we had good dealings with her. I hope to never run into Terry again what a lonely sad life she must lead.

Brandy Lee

I feel for the price we paid for this furniture it should have held up longer than a year and a half. Also, when I called customer service I was surprised to learn there is ONE person who handles all customers in the DFW area with last names beginning in A-L. I left a voice mail that wasnt returned for two days at which point I was told that I was going to be charged over $80 to have someone come out to look at my broken (and I mean structurally broken) couch. On top of being charged after barely 1 1/2 years, I had to pay it today and will have wait another two days for scheduling to contact me to set up a date to have someone come out. What the crap kind of service, and quality for that matter, is this? I didnt buy my furniture at some bargain-town rip off store, but I feel as if I would have received the same quality and service. I should have saved myself the money.

Holyce Caldwell

I have never been so motivated to warn consumers of an unethical business. My husband and I went to buy a recliner from La-Z-Boy Rockwall because we knew the product and service would be great because it has been for years. Lets just say after dealing with Jessica the store manager, I will never purchase another La-Z-Boy product ever again. Jessica called us a week after we purchased and picked up our recliner stating we owed money and coerced the sales associate and warehouse employees to give us the chair without paying in full. ARE YOU KIDDING! She went as far to call (yelling on the phone) us thieves and liars. Every time we tried to speak to her rationally she just hung up the phone on us. This store is dishonest, unethical and far from inspiring.

Trent Denis

This review is not about this store in general, however about the la-z-boy product. We originally bought ours in California and have recently moved out here to Texas. Purchasing both a Console style love seat and couch. Both, less then 2 years since purchase, are in shambles. On the loveseat, the recliners broke down constantly, where we had to have service out, 2 times within the first year. This 3rd round , now past its first year of service, they start charging for labor costs on the repairs, along with pick up and delivery charges. We paid $2400 for both pieces, and received less then 2 years out of them. Do not fall into the trap of buying this product, their name no longer stands for quality, and sadly it is a waste of money, and time.

Barbara May

I placed an order of $3,377.37 wed. paid $1,450.00 down and signed contract. Was called back fri. night telling me that the mattress on sofa sleeper they sold me was $300. more. I was shown inflatable, NOT standard thats what I thought I was buying. I was not going to give them one more penny since we had a contract. I felt like the store should eat the $300. I wanted the mattress I was shown. THEIR MISTAKE!!! Instead they offered a refund on the entire order. I was in that store almost two hrs. picking out the fabric and pieces. Manager said on back of contract its not binding. I"m really disappointed in La z boy. Needless to say I wont be using them again. Beware its not a done deal when you sign.

Mike Baker

They lied to us and they dont back their warrantee! On the couche we bought we specifically asked about the cushions not going flat. They said it was guaranteed not to go flat and is under warranty. Sure enough after about 30 days, the cushions went flat and there is 3 staples that werent all the way in and they are going to wear through the fabric. The store said someone would have to come out and look at it and to call the warranty number. They said we had to pay them 100.00 to pick it up to look at it and they dont send someone out to look at it. I wouldnt by a picture frame for these crooks! They care nothing for the customer or apparently repeat business. Run from these crooks!!

Greg Florez

I purchased a recliner in November 2015 and received before Christmas that year. I spent $1200 on this chair and upgraded the fabric with a pattern design. The fabric doesnt line up I forwarded pictures and a service person came out several weeks after the delivery. Nothing resulted from his visit and a couple weeks that, I was left a message from the service depart; saying they were going to order a new cushion from the factory. That was in the middle of January 2016 and have not heard a peep from them since and its the middle of March 2016.

Miss Ahlyssah

All the reviews about customer service being HORRIBLE is correct. We walked in about 40 mins before closing just to look around really quickly. I guess because we walked in close to closing time the people working there decided that they wanted to give us the WORST attitude when we walked up to them just to ask a question. I suppose the people running this store dont really WANT customers, because they certainly act like they dont.

James Montgomery

Avoid this store! Terrible customer service, extremely lead times that are not met for delivery of items - everyone I encountered except the GM has an attitude and came across as rude and unhelpfull 2 or 3 items damaged upon receipt - no options to correct with new - discount offered No follow up from store - you always have to call them for updates or information

Taylor Dufrene

Some of the best customer service we have ever experienced. My wife loves her chair. Delivery was hassle-free. If you need a chair, sofa, or home furnishings, go and see Susan or Jessicaat La-Z-Boy Furniture Galleries in Rockwall.