H-E-B Grocery

Reviews 36

MI

Milo Hoffman

Today was unfortunately one of the WORST and most HORRIBLE customer service experience that Ive had since being a HEB customer 17 years ago. I simply went into HEB store looking for Nido (powered milk) for my baby, I was unable to find it after looking and looking for a bit I asked a guy that worked in the Bakery section he said he would call someone in Grocery section over to help me find it or see what other stores may have it. After no help for 10 mins I went up to the front and asked for the manager there. The cashier manager tried to call someone from Grocery dept also, but no one came for a while... after another 10-15 mins finally a store manager I believe came and tried to help me. I had already told them if they didnt have it, then I needed to find another store that did. After the manager had someone go look for the item AGAIN the said they didnt have it in stock, I already knew that, so wasting more time I needed to know what store did have it? He called one store which took him 10 mins and that store said they didnt have it either. I got fed up waiting with the lack of help, support, service and understanding that I left and were going to find another store for our babys needs. I am puzzled to why employees at HEB cant simply look into a computer and inventory to see what stores have an item. That would be simple and helpful. This horrible service has left me very upset with the lack of service from this store for sure.

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Mayra Perez

If I could, I would put 0 stars. I just came in to make my purchases to what was my favorite HEB store (this not being the closest one to me) only to get a horrible experience. First, I tell the cashier that I had 2 in store coupons and he looked at me odd (one coupon was misplaced), I then proceeded by showing him the coupon on the HEB app. he stayed quiet and I had to ask him if I had to physically get the copoun myself. I am shopping with my 1 year old who is being a healthg 1 year old. He then after I asked him deducted the amount. As I am about to pay, I let him know I have several forms of paying. (New and excited to use coupons-3 in total) he seemed stressed and as I am about to leave he immediately apologized to the person behind me. 1. He should not apologize of the customer has a child with them. (My child was not crying) children just need parental attention! 2. I used my WIC card and a gift card, and in all my years of shopping at HEB had I ever felt discriminated and disrespected! Why apologize to the next costumer? 3. I have come to this HEB and never had someone apologized after my payment (no WIC card or gift card used.) So why are people using some type of assistance being discriminated? Disrespected and humiliated?! SHAME ON YOU!

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Samantha Provencio

As I was reading the last comment I was ANGRY!!! Because obviously the employees were trying to HELP!!! Its not anyones fault the store didnt have the item!! And NO heb doesnt have a computer that can show you which store has inventory!! that is the most ridiculous thing Ive ever heard!! This STORE IS AWESOME and have GREAT customer service! the employees are fast friendly and efficient!!

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Sonia Miranda

Excelente lugar fruta siempre fresca. Buenas ofertas con los combos locos ,pollo rostizado muy bueno, aguas frescas muy completo para hacer compras de abarrotes. Hay todo.

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Mary Colorado

Hola buen dia quuero compartirles que fui con mi hermana a la tienda de Heb, y encontré todo lo necesario para una cena muy rica gracias a Heb.por tener todo lo que necesito

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Raymond Mendoza

Always able to get in and get out. This is my favorite heb. And I feel like its because they have a car wash outsides and I love to get my car cleaned right after I go in and get my groceries. They also have a good cafeteria. And its a great place to get lunch or a quick dinner.

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Emilio A. Trevino

Son los mejores supermercados de todo Texas y los HEB tienen los mejores precios surtido y calidad.....son los mejores

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Yvette Alafa

Always find what I need and the service is exceptional! You really build relationships with the employees! Monica, my favorite cashier and HEB employee, goes out of her way to make your day! Love this HEB! Im so glad its my neighborhood HEB again!!!!

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Inez Othy

Problems with my debit card everytime I go. Usually a clean place. Have come across bad meat or poultry before. Have bought bread here that molded within days too and fast spoiling dairy. Staff looks overworked and underpaid.

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Dank Nova

They dont carry halo top. I have to drive all the way to Trenton to go to a heb with better quality foods. Its a shame to come here wasting time, fuel, and expectations looking for something Id expect this heb to have.

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Clara Flores

Mi super favorito, siempre encuentro todo lo que necesito, fresco y a buen precio

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Juan Gonzalez

I love shopping here. Food and product selection is great, store is always clean, well stocked and orderly. Staff are very helpful and friendly. I dont shop anywhere else for groceries.

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xnukemx47

Best beer and wine selection of an heb I have experienced close to home. They have great selections of other items too, but that stood out above the rest

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حسين الحاج

منتجات كثيرة مستلزمات يومية اكل جاهز فراريج مشوسه

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MA

Mario Balderas

Siempre encuentro todo lo que necesito, al mejor presio.

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Alma Aguilar

When my family was living in McAllen I did not remember going to here;however, I am 30 years old n I live in Pharr but I still like McAllen.

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Gabriela Ortiz

I spent less than at the HEB on Trenton but I dont find everything I am used to getting. Just happened to be close to my daughters classes.

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Jane Dope

I go to this HEB all the time. Its close to home and its fairly big. The customer service is great and the place is usually always clean

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Ruby Nuñez

Its nothing against HEB, its just always crowded and unorganized at this specific one. I prefer the one on 10th & Trenton.

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Martha Moreno

Este es mi lugar favorito para mis compras

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Josue Tellez

Great place to go to for grocery shopping. Employees are always available to help you when youre looking for something.

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Martha Cervantes

Muy buenos artículos a precios accesibles.

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Norma Torres

Very pleasant employees both in the aisles and check stand. Quality of merchandise was good, but prices a bit high.

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Xavier Guerra

Got every thing i needed. Problem is things are going up in price and income stay same. Just buy a little less

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Pablo Javier Almaguer

Never crowded like the one on S 10th and not pretentious like the one on Trenton. Your just right grocery store.

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Anthony Acosta

This is my neighborhood HEB. I have counted on this store for years and they have never let me down.

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Andres Zuniga

excelentes precios y bien surtido

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Cameron Ortega

This location is limited in the variety of items it carries compared to other HEB I have been to.

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Mary Segura

Buenos precios mejor tienda que todas

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The Clop

Friendly cashiers, a big selection, and my go-to place for cat food and Temptations cat treats.

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Jade Yhinlagway

Encuentro todo lo k Necesito.

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Roberto Izquierdo

Buenas ofertas buena atencion

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Armando Puente

Best prices. Best variety. Friendly staff. Kidd have moved out of state and miss extremely.

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Juan Dominguez

Siempre los precios mas baratos

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Jaclyn Hernandez

Their service is great. Theres much more organic options which is a must in our household.

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Brenda Borrego

I absolutely love this HEB. All the employees are eager to help you and its always clean.

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