Ulta Beauty

Category:	Hair Salon
Address:	3096 N Eastman Rd #105, Longview, TX 75605, USA
Phone:	+1 903-663-8693
Site:	ulta.com
Rating:	4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 100

Reviews 21

Christine Brown

They have a pretty wide selection. The customer service is inconsistent. You either get good or none. Unfortunately its like playing where is Waldo to find someone to help you sometimes. Theres a blonde woman that works in the Lancome section and shes so oblivious to her sly insults. A Customer was asking about foundation, and she said very loudly "yes, this will cover up imperfections. Like that girl over there with all the bumps on her face" and then points out another customer who was shopping in another section. What. The. Hell. I was so embarrassed for the poor girl she pointed out because she was minding her own business and you could tell the customer she was helping was uncomfortable too. Also, theres no testers at this store.... But theres mirrors everywhere. So people just start using their fingers or actual product applicator to apply things. Unsanitary. Also, I returned a face cream because it stung my eyes. Told the employee I used the cream. Went back in 2 weeks later and the SAME EXACT container of cream was back on the shelf. I remembered because the container had this weird bubble under the label. Gross. To spare another customer, I took the item up and tossed it into the nearest trash because after telling an employee, they just went on their way like it was no big deal.

Christine b

Ulta is a great company. A great diverse selection of products, a great rewards program, and deals. However this location is a hit or miss. I go because its the only one here and the next one is in either Tyler or Shreveport. Its a hit or miss in the customer service area. Cashier that "helped" me today, Ive seen her before, but no matter what she acts irritated. Doesnt say a greeting, just ask for your number attached to your account, and then hands you bag while looking elsewhere, or talking to another cashier not saying a goodbye. Not a big deal if I didnt see her do it to others and I over and over again. Other store workers are incredibly friendly and helpful. Like I said, you get good or bad.

Bria Morris

I personally dont have an issue with this Ulta location, maybe its because I go during the "dead hours". I do recommend that customer service could be a little better. When I walk in the stores I always look towards the cashier stations to see if they would greet me, some would and some wont. But with that being said, Im an independent shopper so I like to shop on my own without employees following me or asking constant questions. I like the balance in between. Thats why i didnt give this location a 5 star rating. I do have my select associates that I just adore when I come in to spend all my money.

Philip Lacy

Great selection. I would give 5 stars but I hate how employees follow me around watching my every move. My daughter even felt uncomfortable while we were trying to find perfume for her mother. I decided to not purchase anything from them since they seemed not to trust me. I seen a few other customers in the store that no one addressed.

brokegirlmakeup _

Ulta has everything you need that has to do with makeup/haircare IF they have it in stock. I wear bare minerals fairly light, the past FIVE times Ive been in they dont have it. And when i ask the people who work there act as if its a hassle to check. The service isnt good. Ill start ordering online.

Christian Loy

Maddi in the salon worked without end to fix my daughters hair (that I botched). I am so grateful to her for her amazing work

Caitlin Keegan

Im normally impressed with Ulta stores, but there were a lot of employees being loud and playing around.

Jessica Martin

What else could I ask for?! Lots of choices and someone always offers to help.

Anjelica Barrera

it was a little hard getting someone to help me but good variety of make-up

Rebecca Campbell

So sad...they just stopped carrying the brand of foundation I use.

Yesenia Borunda

Exelente