Jared The Galleria of Jewelry

Related:	tanmai jewelry
Category:	Jewelry Store
Address:	2425 S Stemmons Fwy, Lewisville, TX 75067, USA
Phone:	+1 972-459-6738
Site:	stores.jared.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 30

Reviews 5

Taylor Morris

Ive dealt with Jareds almost exclusively since my husband and I were royally screwed over by both Zales in 2011 and then by Kays in 2015. Since "making the switch" to Jareds I have had nothing but wonderful experiences with them. My most recent experience is one of the best Ive ever had. All thanks to Darcy! So heres my story and make sure to ask for her the next time you go in! In December of 2013, I had my original engagement ring re-set at Kays and was told by the salesman I had an extended service plan. It was set in sterling silver so about 6 mos later when a prong was loose I took it into the store expecting to be able to get it fixed under my ESP. I was WRONG. Apparently the salesman I had worked with did shady stuff and needless to say I didnt have an ESP even though I had "paid" for one and the salesman had been fired in the 6 months since I had ordered my ring. The manager was kind and fixed it for me but told me it wouldnt happen again and future repairs would not be covered. Fast forward to this year. I noticed a while ago that my center stone was crooked. Disheartened because I had no idea where I could take my stone, eventually I made the decision to take it to Jareds because they were close and they have a repair shop IN THEIR STORE. I walked in late on a Tuesday night and ended up dealing with Darcy. She was a wonderful help! Initially, when doing some investigating she was forced to tell me they probably wouldnt be able to work on my ring because it was silver and different companies have different silver mixes. I told her "thats fine Ill just take it back to Kays. Theyll charge me an arm and a leg but they built it so..." I am super grateful I said that because apparently Kays and Jareds are sister companies and their silver mixes are "compatible". Darcy took extra time to consult a jeweler (Liz) and with both the general manager and eventually the repair shop manager to make sure my repair was something they could do and made sure it handled in the best way possible. I got my ring back within 48 hours and its perfect! Many many many MANY thanks go out to Darcy, Liz and the repair manager, John. I know exactly where we will be going when its time to have my wedding rings re-set into a white gold or platinum setting.

A Private User

My experience with Jared was absolutely unacceptable. My Movado watch was taken on the first week of January for a battery replacement. I was told at that point that the total turn around time for battery replacement would be 6 weeks. A few weeks later I get a call saying that to replace my battery and fix the clasp on my watch would be almost $300. Well - considering the clasp wasnt broken when I dropped it off and had only been worn twice since purchasing - this was an immediate concern. When I headed to the store to find out what the deal was - I was met by a manager who was incredibly unhelpful and foul - who said that had we purchased the warranty this wouldnt have been an issue. We werent offered an additional warranty at T.O.P. At that point I was told it would be 2 weeks to receive the watch after maintenance, and that if I opted to not have the FULL repair (gasket cleaning, repressuring etc) instead of just having the batter replaced - that Jared wouldnt be responsible if it didnt come back in working order. I was later contacted that my watch was in the store and ready for pick up - when asked why it took longer than the expected 2 weeks - the employee said it was 6-8 weeks from the day of maintenance and that I was confused and promptly hung up on me. When I picked up my watch I was asked about the price adjustment - explained that it was their error, with the clasp issue - and had a manager tell me "Ive never seen or touched this before, I did NOT do the maintenance" slam my MOVADO down on the counter and walk away for another employee to help me out. It was an AWFUL experience - I will NEVER return - and my watch was not very well taken care of (not kept in the box, wrapped in plastic, left laying on the counter) Save yourself time and heartache and go somewhere else.

Tanner Maxson

Bought a nice ring for my wife but the sizing of the ring was horrible. It took 4 tries to get this ring to look like a ring. It was either covered in tool marks or flat in one spot or very light in the bottom of the ring. It was so thin in the bottom of the ring that if you hit the counter with the ring on, it was sure to flatten out. I bought this ring here and just wanted it sized to my wife like every jeweler commonly does. On the third try it had a rounded off edge on one side and sharp edge on the other. On the fourth try the bottom of the ring was scratched up and had to be buffed again. I dont think they even look at detail here. I would have paid an extra $400 for this ring if I could have given it to my wife 3 months ago and not have to come up here all the time to see if it was done yet. My advice is find a local mom and pop jeweler and have them order you a piece if they dont have one that you like. They will take care of it for you and put pride into their work.

B Shelton

First off, they dont train their staff properly. Went with my friend to help him get some jewelry and this guy told us MULTUPLE times that it had a lost/stolen guarantee. Not to mention, same guy said the item would be here within a week. Well, come to find out there is no lost/stolen guarantee and the item was super late. So, when the item finally arrives we go to pick it up and the manager apologizes and says how he needs to be better trained, all the while the girl checking us out is doing it wrong so then the manager has to step in and do the transaction. Instead of talking about it, how about you actually do it and TRAIN YOUR EMPLOYEES! Then, when you go in to ask for a box because you want to box up your jewelry, they cant give/sell you one. You have to buy something to get the box. People here are rude, unprofessional, and honestly this place needs a staff/management overhaul.

Ashley Clark

The customer service, the moment I walked in it was AMAZING to say the least. When making a big purchase as such you want the experience to be more than just the dollar amount, and here Wendy did just that. She was welcoming, genuine and wasnt forceful. She took the time to see what my taste was then based on that gave me some recommendations. Ken was great too, he was attentive and kind. I would have to say that after going to Jared, I wouldnt want to go anywhere else. Some may think its over priced, but in all honesty you get what you pay for, and if you want quality, customer service, and genuine people, definitely go here and talk to Wendy and Ken, you wont regret it! :)