Best Buy

Category:	Electronics Store
Address:	2601 S Stemmons Fwy, Lewisville, TX 75067, USA
Phone:	+1 214-488-8624
Site:	stores.bestbuy.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 11AM–8PM

Location

Photos 100

Reviews 8

Mike Bateman

I was help by someone named Armando. He was super nice to my boys from the start. How it started, he noticed my boys were playing with the iPads. He started talking to them. Then noticed we were right next to this area, and began asking us if we were the ones that needed something for the boys for school. His professionalism was just the best. Apparently he is a Manager of some kind there because, someone asked him if they could help us in this dept. He said sure he would be right back, he had to check another area, and he would be right back. As we were purchasing our phones. My boys can be hassle at times. He kept them entertained by showing them the iPads, and other games and tools they can use on the phones right next to where we were for the 10 minutes. Before we left I wanted to mention that. The bathrooms were super clean for a place that was that busy on a weekend. The customer service in this Best Buy is over the top. Whoever is charge of the people at this location is doing super job. Because all throughout the store. People were, may I help you, any thing I can do, all had the most important thing. SMILES ... I tell people at my place of business. Anyone that has a job is in the Customer Service Business. So if your work, you are in the Customer Service Business and do it with a Smile!!! If you would like use this paragraph in your next meeting feel free to contact me. Never hire anyone that doesnt smile during an interview.

M Woolsey

GEEK SQUAD FAILED TO FIX INSIGNIA TV AFTER SENDING IN TWICE AND KEEPING MY TV FOR 4 WEEKS!!! They do push the warranty service, but when you go in to get service, it is very subpar. After sending my TV in for service twice, they kept it for two weeks each time and sent it back not working both times. The first time, I got home and not a single issue of the 4 that was reported was resolved. The second time, I had them open and test at the store and seemed fine, but then you couldnt change the channel using the numberpad on the remote, could only change channels moving channel up and down, SERIOUSSLY??? Back it goes, for another 2 weeks! Looks like it will be a total of 6 weeks to repair their own brand Insignia TV. Will avoid buying the extended warranty and will avoid Insignia in the future and will update this to let you know if this issue gets resolved and how they handle it.

Joe Clark

Ive been banned from making any returns and the store refuses to help look into the reasons as to why. Best Buy uses a third party company call The Retail Equation (TRE) to deal with returns. I have made 5 returns in the past 18 months and I was flagged as abusing their system. All of my returns were within the timeframe granted from Best Buy when you make a purchase. One of the returns that I was flagged for was a price match from Best Buys own ad. This is completely unacceptable and I will not be shopping or recommending Best Buy to anyone. I am glad to talk to anyone at Best Buy if you care to discuss, but for now I am taking my time and money else where. One last bit of information...you may have forgotten but you (Best Buy) are in the same building that Ultimate Electronics occupied many years ago...they didnt like customers either, thats why the building was available

Stephanie Ragon

I called ahead in search of an inflatable movie screen for my new projector and the associate that I spoke to told me they had one on sale for $99. I went to the store and searched for the inflatable movie screen but could not find it so I asked the associate in charge of that department. Without even searching, he told me that they did not carry or sell those at that location. I told him that I found some online and had called ahead to verify that they did in fact have some at that location. I then asked if he would mind checking if they were in stock. He asked his manager if they sold them to which his manager said they did. I spent the next ten minutes standing next to him while he researched them. I told him my specifications but he still could not find the one I was searching for. We went to Sams Club the next day and found a huge 120 inch inflatable screen.

Nreddy Bharth

I went best buy shopping at Lewisville yesterday look for a new TV. I was greeted by Manager Armando who made us feel comfortable at the shop and he showed us around and guided us through the available TVs and options . I must say that this was my best shopping experience ever in my life. The manger Armando was very informative and he was answering every question of ours patiently. Nowadays, it commonly seen that salesmen/mangers just don’t do enough good job and their only objective is to get money out of your wallet. But, Manager like Armando delivers an incredible service and gives a very pleasant experience. I will strongly recommend all my friends and familys to Visit Lewisville Best buy for all your needs We will be coming to your shop again and again Armando,May you get succeed in the year 2015 and achieve all your goals you have set.

Kellee N

Service was really slow. It seemed like no one there knew their job completely. Just different people know different parts and it take 2-3 of them working together really slowly to get what you need done. This has happened the last 3 times Ive been there. MOST annoying part. The blasting of terrible music. Usually I go in, get what I need and the browse around after which will increase their sales. But today, there was this terrible 70s music on high blast and not only myself and my partner extremely annoyed but 3 other customers around us were also commenting on it. We asked our sales guy about it and he said theres just one manager who plugs his ipod in and plays it on a loop and doesnt care that it drives all the other workers crazy. I got what I needed to do done. But it was an overall bad experience.

John Fernandez

I cant remember the name of the sales lady who helped me, I think her name was Maritza not sure. At first no one seemed to want to help me, probably thought I was not a serious buyer or something. She was the only person to show any interest in helping me, I purchased a 39 tv for my sons room and a couple other small items. As we were about check out she started to trigger talk about washers and dryers, which I happen to be looking for, I ended purchasing the tv, high end washer and dryer. the experience was very pleasant, something very hard to say when pending $2500 but it was. I hope they work on commission because the other sales members missed out on making some extra cash.

Ryen White

I stopped by recently for a quick buy and had a great experience. I was approached by one employee but told him I was just browsing and would let him know if I had questions since I already knew what I wanted. He was very polite and didnt bother me. At checkout, the line moved astonishingly quickly and when I went up to purchase my things, the cashier was not pushy about getting a membership or signing for an email newsletter and whatnot like other stores do. He didnt push me to get a warranty and was very friendly and VERY fast. The whole store was clean and nice. I got very lucky as the exact product I needed was the last one on the shelf, but other than that, Best Best Buy!