Best Buy

Reviews 4

JE

Jeremy Crawford

Its amazing that today is the day BestBuy would like for me to review my product purchase, so I choose to also post to Yelp, bestbuy product, bestbuy store and Google! What the worst experience by BestBuy and Sony Ive ever seen, combined but most of this is on BestBuy. I bought a Sony Soundbar unit based upon advice from multiple places, and went to BestBuy for the best price. That was a failure decision. After waiting for 2 weeks, the product never arrived. I called, and was told that it was lost by UPS but they could not ship me another for a full week after an hour on the phone with tech support nor would they refund me. So I waited for a week, was able to have one shipped, waited for another 4 days for delivery. It arrived, missing parts. No remote, no wall mounts, no HDMI Cable. Another 2 hours on the phone with customer service, then UPS found the original item and ended up delivering it. Guess what, it was also missing components. That BestBuy Quality Tape Seal means that it was taped, not inspected. So after fighting I was told to buy the wall mount screws at home depot myself and piece together the two items and then take the one back to the store even though I ordered online. I took it back to the store with the customer service paperwork, so now Im 4 hours into a $300 purchase, and then the store wants to charge me for $50 for the missing parts I never received. After an hour of arguing the store said the issue is you should never return any item to the store and that CS told me on the phone and in writing the wrong thing to do. So after fighting with 4 employees, they decided to wipe the charge on the return for the missing parts that were never delivered, so kind. BTW, never had an HDMI cable in either box, I was told to Eat that loss. Flash forward 2.5 weeks, the unit completely dies. My wife goes back to BestBuy immediately TODAY to simply "exchange" the broken unit with one already in stock on the shelf as we checked in advance. BestBuy says absolutely not, your stuck. BestBuy did point out that if I had spent $30 purchasing the geek squad protection service they would "consider" exchanging the dead unit. The Sony rep happened to be there, they confirmed the unit to be dead. Not less than 30 days of piecing it together myself and then Im told no returns or exchanges are allowed after 15 days, and my timing of not receiving the full item was never included, and after another hour of fighting sony agreed to honor the warranty and send it off for repair and that it could be a month before we see any response whatsoever, with a caveat that they might not even fix it and Ill need to make a claim with American Express against BestBuy and Sony. The product, sounds great when it works. BestBuy, horrible, Sony, not good, dead in 30 days and we are stuck eating a $300 bill, Id refer all buyers elsewhere for the product and the store and the manufacturer. Sad cause I used to love Sony products.

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A

A Private User

For many years I have shopped at Best Buy. I have been a loyal customer and purchased many thousands of dollars in merchandise from them. Computers, Televisions, surround sound systems, cameras, phones, video game systems, appliances, you name it I have bought it there. Hundreds of dollars in accessories for phones and other electrical items. I can walk through this store for hours just dreaming of what I need next. On Saturday 12/18/2010 we made a purchase in the store, the second time that I had made a purchase there on this day, the girl that checked us out had a problem with one of our gift cards scanning and voided the transaction and promptly gave me a reciept showing the voided transaction. On monday 12/20/2010 I called my bank and found out that the transaction had actually gone through 3 times. I then called Best Buy Denton Tx and spoke with a Manager that told me to wait for a few days to see if it was credited back. On Wednesday 12/22/2010 I checked back with my bank and the transaction had still not credited back. This was not a hold, or authorization hold, the account had been charged 3 times. I then called this store back and after waiting on hold during three consecutive 12 rings an agent answered and put me on the phone with "Tim" "Operations manager". He looked at the transaction and told me that he couldnt help me in a rude way. He then gave me a number to corporate customer service. I asked for his last name for future reference and he refused to give it to me. I have now been in contact with 4 different people with the number that he gave me and after showing 39 minutes on my phone, I still have not spoken with anyone regarding this matter. This is not my first negative experience with this store, but the one that made my mind up to take my buisness elsewhere. I also visit other stores in my immediate area and have found the service to be lacking, the customer agents to not be very truthful or know as much as they need to about the product they are selling. Note to Bryan J Dunn President and COO of Best Buy. You just lost my service and anyone else that I can convince to not shop there. WWiggins

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WA

wad masry

i went to best buy in denton to buy a security camera to my house , i looked on line to see if they have it in the stock or not and the y have many in their stock any ways i arrived there look for it did not see any security camera for this brand on the shelf , i was waiting to some one to stop by or ask or offer me to help!!! . i decide to go to customer service (pick up department ) one person his name is Paul he is the manager for this store he was so rude and seems to me does not wanna help he told me i have to wait until finish his customer , i have been waiting almost 30 minutes he did not offer any help , he can call some one to help me out to find the camera , looked around most of employee they are chatting with each other , laughing , i understand was almost 8 pm and every one want to go home but this is not my problem , i was complaining about the way he treat me like that and guess what did he do ?? . he kicked me out from the store !!!, can you imagine that !!! i am going to call the corporate tomorrow , i felt like a i am a scum . this manager has to understand treat people equal with respect and if he does not like or does not fit this job its better for him and company to leave , no more business with best buy

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SO

Sonny Hardy

Horrible customer service.. left install incomplete and we had to make contact with the store to find out why. Store "manager" did not know how to resolve the situation. He would rather have a "third party" fix his situation. What company does not let their managers know how to resove a simple problem? What company lets their managers give answers like " I know how you feel." No you dont how i feel. Or better yet, "I dont know what answer you want me to give". The correct answer would be "let me try to help expedite the process " What company would allow any of their employees say "just return it if you dont like my answers ". Im wondering how long will this "process" take. Complete fail for this store for letting some "unknown" party take the blame. How does Best Buy not give all the parts to a simple dryer. These were the same parts the sales person said we had to have. We used to buy a lot of things here. Lost all respect for this store. Best Buy please dont give your managers que cards to read off of. Still waiting for this to be resolved. My mom just wanted a a simple dryer. Im 900 miles away trying to help, but all I get is the runaround.

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