Best Buy

Category:	Electronics Store
Address:	1730 Pleasant Pl, Arlington, TX 76015, USA
Phone:	+1 817-467-3155
Site:	stores.bestbuy.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 11AM–8PM

Location

Photos 100

Reviews 6

ima grouch

This store has variety of items but so far our experiences outside of finding items has been less than stellar. We bought a refrigerator there. The installers did a lousy job and we had to have parts replaced. That was done but it took weeks. A couple of years later and I went there to buy a computer. It was suggested I get an HP. Which I did. I wanted excess software removed and, since I purchased the extended protection plan, I figured why not? Heres why not. Within a couple of days it rejected software. It had worked, then suddenly didnt. I tried to uninstall, it wouldnt uninstall. So, I called and they said sure, come on in. Which I did. They took it back, I waited over a week (which is my BUSINESS computer) and finally had to raise the roof online about it. Suddenly the Geek Squad called and said "sure come get it". I did. And guess what: the software that didnt work was STILL ON THE COMPUTER even though I had asked them to remove it. Frustrated, I went back online and told a tech what happened. We got it uninstalled. Finally. But then the windows10 began acting very weird again. So, I took it in to another store. The other store (at NorthEast Mall) was a much saavier Geek Squad. I had said something was wrong with the Win10. The worker looked at it and said yep, she could see it too, especially when shortcuts were not working at all! They exchanged my computer and I added another 55.00 to get a different model (a Dell, which I prefer but cost more). They were SO helpful and so kind and even installed my software (which the other store said couldnt be done because it was "out of date"). So the long and short of it is: youre better off not going to this store. If the store you prefer doesnt have the item you want, order it through them. Its worth the wait to avoid this place.

Gabriela Vargas

Worst store ever!!!! Obviously they have no idea of what customer service is about! Starting by the Store manager Jimmy, I went to this store to buy a mini ipad and first of all there was no one there to help, so i went to look for someone and I asked him to bring me the BLACK mini ipad, so he seem to see nice since he went and offered a bundle that would include the ipad, case, and usb cable for the same price as the ipad, So obviously I said sure I want it, then he went and look for it, but when he was going to bring me up, he was like ohh ( asked one of his employes IS THE SPECIAL FOR MOTHERS DAY STILL WORKING? and he said yes) So the manager was like ohh Sorry but the bundle doesnt go with the black one!! Do you want the white one? And I said no I keep the black one but dont you think that for courtesy I should be able to still get the bundle since you were the one that offered to me? and he is like no there is nothing I can do, I asked for his name and for the customer service phone # because it is not aceptable for the own store manager not to know his own specials ( bundles ) . CUSTOMER SERVICE SUCKS JUST LIKE THE STORE MANAGER OF THIS STORE!!! ITS THE FIRST AND LAST TIME I BUY SOMETHING FROM THEM!!! PLEASE DONT WASTE YOUR TIME IN THIS STORE AND DONT EVEN CALL CUSTOMER SERVICE BECAUSE DEFINITELY THEY WONT DO ANYTHING!

Starr S

I visited the Arlington location on 6/20 to purchase a phone. When I arrived no one was stationed at the sign in booth so I stood near the phones waiting on the next available representative. After 15 minutes or so, a gentleman approached me to see if he could be of any assistance. I asked if he could make sure a particular phone was in stock at that location. The phone I wanted was available, but he worked in computers and could not help with activating phones. Another 10-15 minutes passed and another BB associate came over to tell me that I will need to make an appointment because activations have been closed, even though I was there prior to it closing. The representative stated that too many people (3 people) were waiting and they would be there well after closing time. I informed her that I arrived before activations were closed and she proceeded to tell me that we can set an appointment for you tomorrow. NO THANK YOU! Total waste of my time. So I decided to drive across the street to the mall where a BB mobile was located. Walked out with my new phone, even after they had closed. I will never step foot in Arlingtons stand alone location again.

Cleverson Matiolli

I was in Best Buy today to buy an Ipad 32Gb with Retina display and a Logitech bluetooth keyboard, and I had one of the worst experience in a store in my life. First, The attendants dont know anything about the products, and seems like that they works checking if you dont will broke something in the store. Moreover, they acts as you are asking a favour, and not buying something. After some discussion about some discount in the IPad (Im a student and buying the Ipad on Apple Store i get a $50 Gift card) and one attendant told that the BestBuy could give a $50 discount buying there. And disapear.Asking other attendants, they look at you as a monster saying, I need check... After several minutes and inquires about the truth of the Apple Gift Card on the Apple Store (yes, im lying about this), they ask if I want a black or white. No asks about if I want a Retina or Ipad 2, the storage or anything. The attendant look at some boxes and said: "We dont have the model that you want!". Ill buy in the Apple Store, and my advice is: do the same. Ill never back to this crap Best Buy.

Brittany Castleberry

Customer service is poor. They really dont care about their customers. I went up there today and brought my MONTH old Samsung Galaxy tablet in because I was having trouble with it charging. I brought it to the customer service line and the guy took MAYBE 10 seconds to look over it and tell me the charging port is damaged and they cant replace it. I didnt see any damage to the port whatsoever. When I pressed about it, he said "If you want you can talk to our Samsung rep. and maybe they can help." So I go to the Samsung rep. And he looks over my tablet and says that the charging port does not look damaged and that maybe its a cord issue. He checks my tablet on a couple of different cords and showed me it was working. So happy its an easy fix. But that just goes to show that this Best Buys customer service Reps. will blame the customer when they really dont know so that its not their problem.

madison devin

so i come in looking for a ps4, find the bad boy, and take it to the check out (of course with a handful of questions about price matching because this is apparently who i am now). the man at the check out helping me, german, was fantastic. he went above and beyond to help me out with price matching the ps4, even went to the extent of pulling out his phone and checking other stores to see if they had it cheaper so he could price match it for me. i have NEVER had such great customer service at best buy, and i am very, very pleased with my purchase and service today. i even went to the extent of hunting down a survey on the receipt to make sure that he could be recognized for his awesome service today and asking around if there was one and i was just missing it. thank you, german, for being super helpful and patient!