Best Buy

Category:	Electronics Store
Address:	4017 W Airport Fwy, Irving, TX 75062, USA
Phone:	+1 972-258-0001
Site:	stores.bestbuy.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 11AM–8PM

Location

Photos 100

Reviews 5

oldschoolsinger

My son and I went to get a phone for me on April 25, 2015. We walked in at 6 pm and walked out at 9 pm (thats right, THREE HOURS) without a phone!! We were waited on by Kelli, who was relatively new and totally clueless about what she was doing. When we first got there we wanted to compare the screens on two phones that were on display. We asked a guy to set them for us because one wasnt connecting with the Wi-fi. He set it and walked away. Didnt ask if there was anything else we needed, nothing. Unfortunately I cant remember his name. Back to Kelli. We went back and forth with giving her information after Id decided on the phone. Some of the problem was with Sprint because they couldnt seem to get the phone activated after Id bought it. They had a special where if you bought a new phone with new service, which is what I was doing, you got a $200 Best Buy gift card. After Id gotten it, the manager " Clueless Adrian" (who was helping clueless Kelli) tried to tell her that the special was no longer valid. She went over and showed him where it said that it didnt expire until May 20th, 2015. So then they tried to get the card printed after I bought it and they told me it wasnt working and that theyd have to email it to me in a few days. So by now weve been there two hours and the phone still isnt activated. Kelli got back on the phone with Sprint and after about 40 minutes of nothing, I told her to cancel the deal. So like I said, there was definitely a problem with Sprint, but Kelli had NO IDEA of what she was doing and had to be coached through practically every step by a co-worker. Abraham was about the only guy there that seemed like he knew what he was doing. Adrian had a very condescending tone with everything he said and both my son and I were insulted by it. Every time we asked a basic question, he sounded as though we were disturbing him and that he was annoyed that he had to answer us. BY FAR the worst experience Ive ever had at Best Buy. So my son and I went today to an Apple store and got the phone in about 35 minutes.

Glen Head

I bought a open box Vizio e series TV that cats and stream. I had furniture delivered on the 29th of October. I then went to put TV together and it was missing the remote. Well with this TV it will do nothing with out the remote to Down load apps and stream and set up. I today call Best Buy to get a remote sent to me or i can pick one up from the Best Buy on my side if the city. First I get the whole open Box buy at your own risk. Well I also purchased a blue ray player and a 2 year warranty on the TV. So My warranty does not help in this matter so I am put through to the manager. He proceeds to tell me Im past the 14 day window and basically good luck I am stuck with it, So the angry me let him know just what a $20.00 remote will cost him and his store. I will also let the BBB know next and I will get a district or regional or president. I am the area manager of Title Boxing Clubs and we will not be purchasing any of our club or home electronics from Best Buy until this is fixed. So I live in North Carrollton almost The Colony a good 45 min Drive each way. He then after much ruffled feathers he said he would give me a universal remote but would not mail it or do paperwork so I can Pick it up at a close one. I had a few people helping me the day they were getting my money and the purchase of a warranty. But there was no body there to help fix a $20.00 remote problem. To all who read my recommendation is go to a different company or a different store all together. I will not remove this until the upper management team can get a hold of me and make it right. I will also be doing a google, Facebook, BBB and the Rip off Report to let everyone know that this manager needs to learn customer service and help out the loyal customer. So Disappointed in This Best Buy Manager!!!!

Jill Lang

Our home has been furnished by Best Buyn from Enternainment, Communications, Computers & Printers, Cameras, all types appliances and many types of accessories for most of the above...Even with a FRYs next door. They have some Installations rules that can cause you problems with your dryer...Now this could be the installers requirement. Either way, they used the hard metal exhaust tube with a New Dryer several years ago. We have a narrow space where they go (a depth issue), so the Metal tube got Crushed, so Lent collected and the motor burnt up. This should be judged on what the situation is when it comes to the connection types. I also had some one tell me not to use the HDMI connection and use the prior top of the line wiring from a different company. My main issue has been with the stuff that they installed. Bought a display Top of the line stove and it ended up with a second dent in it that it didnt have at purchase since I had taken photos. Check Every which way before they go NO MATTER who it is bought from! Best Buy was good on discounting everything that was damaged in installation but one item and that was my fault. My dishwasher ended up with a knife cut on the towards the bottom of the Stainless Steal front. They had discounted the stove so much I called and when they never called back; I didnt pursue it. The plumber who did the actual install of the dishwasher was the one who discovered it. I know I should have. Got busy. and being whiny for another 30 or 40 off just didnt seem worth it at the time.

Alex Williams

I wonder what store some of these other reviewers went to because it certainy was not this one. I have made numerous purchases here over many years and have always been treated with the utmost respect and found the staff very knowlegable about the products. Yes they always want to sell you more, like any sales based retail chain that wants to stay in business these days, but I find it easy to sort through and accept some and decline others as I see fit. I have bought computers, cameras, televisions, home theater equipment, and appliances here and never had any problem with returns or service on any item that needed them. If you have realistic expectations of a big box retail store, then you should be pleased with the experience at this store.

Gerardo Garza

Today Jenny, from Queek Squad, helped me out tremendously. Not only did she helped me out with my emergency through the phone, but also provided superb customer service once I arrived at the store. I was ready to spend a lot of money, but Jenny went above and beyond by finding my lost paper work through her system. She was able to save me an immense amount of money. Even though I was ready to spend a lot of money, Jenny insisted on looking through all of my phone numbers. She did this without me having to ask. Jenny helped me on the phone, on the store, and on top of all that was able to help me financially. Jenny is truly an amazing employee, and displayed incredible customer service. I will always shop at Best Buy because of it.