Jared The Galleria of Jewelry

Category:	Jewelry Store
Address:	1330 W Pipeline Rd, Hurst, TX 76053, USA
Phone:	+1 817-284-5476
Site:	stores.jared.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 31

Reviews 7

Dustin Streitz

Terrible customer service. DO NOT USE THIS LOCATION!!! I went in to the store Friday afternoon (February 20th) around 3:30 PM to bring in mine and my husbands wedding rings for the 6 month inspection/service as per our warranty. I was informed that a couple of my diamonds were loose and it would need to be kept until the following Monday (Feb. 23) but that my husbands band would be ready by 5:00 PM that same evening. I informed them that my husbands band would need to be reduced half a size along with the service that includes re-finishing. When we showed up to pick up the ring that evening, the band had not been re-sized and the finish was not done properly. We left the ring and told them it was suppose to be re-sized and that we would pick it up with my ring on Monday. Due to inclement weather, we werent able to go pick up the rings until Tuesday (Feb 24th) around 6:00 PM. When I showed up to pick up the rings, they couldnt find my wedding ring. They knew where my husbands band was, and everything was finally done correctly this time. However, I am extremely unhappy about having to sit and wait for 45 minutes while the staff there searched the entire store for my wedding ring. I do not understand how a ring can become misplaced other than the staff being completely careless in their filing of completed orders. Fortunately, the ring was found, but no customer should ever have to hear "we will find it, it is around here somewhere" when referring to someones wedding ring. Not only does the ring cost thousands of dollars, the sentimental value of it is priceless. We wanted to buy our rings from Jared to avoid having to send the rings away from the property to have service done to them so things like this wouldnt happen. The fact that it did is not only ridiculous, but it is scary for a customer. How can we trust that a ring wont get lost? I am extremely unhappy with the service provided and the carelessness of this location. To have two issues in one stop is uncalled for. To request service (re-sizing) and not get it done, on top of them misplacing a $8,000 diamond wedding ring is unforgivable. Never will I go to this location again, and I will tell everyone I know that has purchased something through Jared, or is thinking about using Jared to never use this location. We have been more than happy with Jared as a whole, but this experience makes me and my husband more than concerned about the implementation of service procedures at other locations in the future. I hope that this is a one time ordeal and that we can continue using other Jared locations with confidence. However this location has lost all future business from myself, my family members and any one else I know of that is thinking about purchasing something from Jared.

Kristie Hall

I have spent a substantial amount money on jewelry from this Hurst location. First, I purchased my wedding band set from Lorna, who was A-M-A-Z-I-N-G. Im extremely particular, and I went in saying, "Im very picky, and I have no idea what I want." (Every sales persons worse dream, Im sure). She was very knowledgeable, gave an honest opinion, and she knew her stuff. In the end she found me my dream set from a few Pintrest pictures and a few general style questions. I ended up needing to exchange my center stone AFTER the return policy was over, and Lorna made it happen. I love my ring it is PERFECTION, and I get compliments everywhere I go. Today we returned to purchase diamond studs from Reggie. He was friendly, knowledgeable, and he made the experience fun. He was very patient and accommodating of our unique requests during the browsing time, and he allowed us time to ourselves to discuss the financing portion of the purchase. If you are searching for quality jewelry, and quality people, look no further than Lorna and Reggie at the Hurst location.

Michael Souders

Better than Hulen!!! Took care of us after we waited for over 45 minutes at the Hulen location. Would give 5 star but had two issues. First, the rep was unable to explain the issue with not sizing my ring at 1/4 size. It took us going to Zales at the Hulen Mall to find our clear answer. We found the same ring for half price at Zales as well. Second, we encountered an issue with the woman we picked my ring up from. We bought my wifes ring and ordered mine since they did not have in store. Went back to get mine. Found out I would be charged interest since I was making two purchases and not one(not my fault my ring was not in store). When talking to the rep at the counter she came off as nasty to us about having to make her email corporate to get that changed. However, the rep who helped us buy the rings was great. I felt no pressure at all in picking our rings(even though I knew what I wanted).

Melissa Richards

Horrible. .....i took my wedding ring in for my 6th month warranty inspection at Jared in Southlake..... They cracked!!!! The main diamond. ....how does that happen....was told they would replace it or the ring its self....didnt get Im sorry....nothing....was told i would have it back in 3 weeks.......2 an a half MONTHS later...nothing. ...i called them every week after the time past....they were Rude..Rude when my husband and I went in to pick it up.... so today i went to get another inspection done.....not wanting to go...since everything that happened last time..... i went to Hurst.....walked in 10 minutes later....Not one person acknowledged me....walked up to counter. ....3-4 employees standing Talking.... Finally. ....i had enough an left....by far the Worst customer service. ...Never again. ...i will find some where else to service my wedding ring..

Kevin Bledsoe

We took my wifes wedding ring in for repairs and they tried to rip us off. In addition to other repairs we had done, we also paid $450 dollars to have the original headset (white gold) replaced with a platinum one. We are pretty certain they just re-tipped the headset instead of replacing it. Re-tipping would have cost us about $80, They said they replaced it with white gold by mistake. Replacing the headset with white gold would have cost us $150. A $300 oversight on their part, thats weird. They fixed the problem but only after we "caught them". Very deceptive! Also had them replace a smaller dimaond in the ring but they didnt set it right. It was so loose you could move it with your finger. Buying jewelry from here might be a different experience but getting jewery repaired here was a HUGE mistake for us. Dont make the same mistake we did.

0000 Cardenas

Horrible experience with this store! I ordered 3 rings one which was my wife wedding band. Two rings came in within two weeks. Hers was supposed to be in after 3 weeks. They were supposed too call me once in. I never received a call. So I called them and they couldnt find her order. They told me they will look for it and call back. Nothing at all no call and no ring. I called a week later and they said it was never ordered! Never will I do business here again.

Coy Johnson

Rob Hall and team were very professional, patient and courteous. I did not feel any pressure to buy any item and I love that. They made sure my requests were met and gave me status updates until I purchased my jewelry. I will continue to use them for my jewelry purchases. I highly recommend Rob and staff!!