Zales - The Diamond Store

Category:	Jewelry Store
Address:	7604 Denton Hwy #220, Watauga, TX 76148, USA
Phone:	+1 817-428-4022
Site:	zalesoutlet.com
Rating:	2.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 10

Reviews 6

K Urwin

Had a very awful experience in this store. There was such poor communication and respect for customers from supervisors and employees here. Late January 2014 my husband and myself decided to upgrade our engagement ring for Valentines day. My ring size was a special request but I was assured that going to a size 4 would be reasonable and they would contact with any issues. My promised return time came and went. Approx 4 weeks after purchasing my ring and sending it off to be sized I called in asking where my item was. I was spoken to with very little care and very harsh words, telling me they would call me when it is ready... Another few weeks went by and I called again, I was given the run around so I went into the store. They told me it was sent to the wrong location and they would just call me. About 8 weeks I waited total, I called in again and spoke to a man named Mike I believe who told me this wasnt his issue and he hung up. The next day I went into the store and got a refund. Not one time was I ever told where my ring was or why they would not give it to me. In June I went into a zales store in the mall (Hurts, Texas) and I bought the SAME ring. The managers and employees were amazing to me and got my ring back to me within 21 days. Upon receiving my ring and needing to pay my Zales credit card I found issues. My SSN was blocking from signing up a new account. I found out the employee at the Zales store in Watauga put in the WRONG SSN!!! She never even looked to confirm any information and could have easily ruined someones credit if I were not someone who payed my loans. A tiny side note to that is I only had a very small credit line which was a little irritating seeing I have great credit. I now know why my credit was so little. I have never seen such unprofessional in my life. I will never shop here again! Just go to the store in Hurst and save you from a headache.

carol padilla

I have never wrote a poor review EVER but I just have to! I had lost my center stone on a setting I had purchased from here. I brought it in with intentions on getting it repolished so I could sell it myself but was told I could do a trade in. I wasnt exactly ready to look, but did anyway. I told her I wanted at least a carat and she argued with me that my setting was only half a carat. Now, I honestly dont care what size my lost center stone was (seeing it was my great grandmothers stone).It had more value then the size of the diamond to me. I told her it was a lose stone and not one, but two different employes had measured it for me telling me it was a little under a carat. Maybe a .75-.85. It doesnt matter, but she acted as if I was lying to her, which didnt settle with me very well. I walked in after work ( I own a dog grooming business so I look like a mess) and couldnt help but feel she was judging me as if I couldnt afford to buy anything. I almost feel if I went back with makeup, my hair done, and heels on I would have been treated much better or take me more seriously. Never judge a book by its cover. Not to mention she kept looking over at a gentleman that was being help by another employee as if she was annoyed that she helped me and not him. I have always had wonderful customer service here, and the staff was always so willing to help me, but this one I felt belittled, judged and talked to with little respect. I will definitely never give my business to this location ever again! i will have to go to a different Zales and give them my money.

Matt Bishop

Saleslady insisted I purchase some kind of bogus warranty against rust. On a white gold ring? Total scam! I repeatedly told her NO! and if you push me any more, Im walking out the door. My girlfriend was with me and I didnt want to disappointment her so I asked I asked the Saleslady to charge me for just the ring and she stuffed the warranty onto my bill and claimed the total amount to charge on my credit card, the extra over the marked price was sales tax. This woman flat out lied to me and I refuse to do business with dishonest people. She also kept pushing me to sign up for a Zales Credit card. It was like going to a shady used car dealer. These people should be avoided at all cost. They are liars and cheats. So I took my money and now I am heading to the Diamond Doctor in Dallas to buy a shiny new diamond ring. One more bad thing, Zales charges for sizing (Ive never heard of a jewler charging for sizing, even online) and Zales states a two week turnaround. Online is cheaper and more pleasant experience than dealing with these dishonest fools!

Jason Brown

If I could give this place 0 stars I would. I ordered aquamarine earrings for my wife. I was supposed to be notified from the store when they arrived. After 24 hours of email confirmation that they had arrived I had yet to receive any form of contact. Once I arrived they tried to get me to sign the documentation to accept the jewelry before inspecting it. It was then I found that the stones that were in the earrings that I ordered were in fact not aqua marine there was no hint of color to them whatsoever. Their excuse was, not all stones actually show the true color... this is true, however they do still show the color to an extent... I think they knew. And I will NEVER go to this store again. The manager Robert Lattimore seemed to care less. Printed up my refund and said thank you very much... garbage store, avoid at all costs.

Rene Gaytan

Something happened with the Management of this store. I have been going here for years to buy jewelry and to get watch batteries replaced. I love it because they did a great job and were reasonably priced. They had great service up until this last trip in January 2015, where I entered the store and you would have thought I was invisible. For all they knew I was there to purchase jewelry because while I was waiting, I was checking out the rings in the cases. I waited for about 15 minutes without anyone even acknowledging me so I finally left. Even when I headed for the door, you would think someone would at least ask me to wait, but nope. Its a shame because they are very convenient and prevent a trip to the mall. But with this kind of service, they wont be in business for long!

Noel Lee

Purchased my wife a watch for our anniversary about 8 years ago. It broke within a month and despite having purchased their extended warranty they refused to fix the watch or replace it because "they no longer carried the brand." Was not told it was a close out when purchased and my wife loved the design. Eventually got our money back (after about 6 calls to corporate in Irving, Texas), but will never do business with this company again.