Momentum Volkswagen

Reviews 3

JA

Jackie Hardamon

Bad service experience 9/26/15. Arrived for my 10:15 appointment on time. Greeted by no one, but there were 2 service staffers staninding around trying hard not to notice me. After a few minutes one looks up from his phone and asks if I need help. I was then directed to an empty station and told to wait there. After a few more minutes I was greeted by a woman who couldnt find me in the system. She takes my keys to get info from my car, returns after about 5 min to enter my mileage and VIN. She realizes she entered the info into the wrong fields so she has to go back out to recollect the info. I was in for 70k service, which I tried to schedule online, but after 3 attempts it would not schedule me. I had to call in the request and was told by the rep they dont have a 70k service (though I just saw it online) and would need to inquire @ service time. Anyway, the service I wanted to schedule online was $140, at the service Dept I was told it would cost $289. After I was told they dont offer it for $140 I prompted her to look again while I tried to pull it up on my phone. Well what do you know, she found the $140 service I was requesting. I was told it would take 1.5 hrs to complete. I waited at the dealership while my car was serviced and at Noon I inquired about the status of my car to Brandon, who asked the cashier. She said there was no record of service for my car and they didnt have it. Impossible, I dropped my car off to them at 10:15 and they absolutely have it. Brandon runs around and finds my car. Im told its done, it just needs to be washed. Im asked if I still want a wash? Yes, yes I do. At 12:20 Fred Register the service Dept manager finds me to tell me I need a new battery for $208. How can this be, my car is done, it just needs a wash? I research prices and find Brandon to give the go ahead and change out the battery. He says he will inform Fred. 5 min later Fred asks me what Ive decided and to let Brandon know. I told him I already did, was to inform you (Fred). At this time I chat up another poor soul waiting too long for his service request. We swap stories and I say "this is my first and last time here, I will go back to Archer VW", which Fred over hears. Fred asks about my dissatisfaction and I list the above grievances. He assures me my car will be ready in 15 min... Yeah right! At 1pm my car is ready. Im prompted to pay, though I havent been consulted about the other findings of my car, nor is the car brought around to be driven away. I look at the service forms and the boxes were checked all yellow, requiring further pending service. I ask Brandon what is wrong with my gas cap, my CV joint, my almost new air filter? He points the finger at another tech who points it right back. I ask for Fred again. Fred comes out assures me nothing is wrong with my car and gives me his card if there are any future concerns. I leave questioning if I really needed to replace my battery, does anyone here have any clue what is really going on? Never again. Do yourself a favor visit another dealership. I must also say, while at the dealership I was reading past reviews, while some were good the bad stood out to me. I also noticed a theme of mgmt calling out people questioning if the reviewers even had service at their location, because they couldnt be found in the system. Well I couldnt be found in the system, either, when they were in possession of my car and keys... 2/05/16, had to go back because I couldnt get in at Archer. Needed Cam sensor replaced. Dropped on Friday told it would be done Mon. Wasnt done until Wed 2/10/16, due to work place absences, part ordered late/wrong part ordered. My car is still having the same issue as when I brought it in. I have called John Huffman, who is less than helpful, and also the service dept manager. Neither have called me back. Honestly, make the drive to Clear Lake, Katy or Archer. This place is unorganized, incompetent and doesnt really care if youre satisfied.

PE

Peppi Pea

I wish that these people would do a test of competence. I had to explain the same situation over and over. John, the service guy, poor thing, told me to lie if I ever was in a fender bender, Lord forbid, if I was asked by the insurance company if my blinker was on. I am currently having problems with my blinker light. He, John, told me that everything "looked" fine and handed me back my car key. Oh my gosh..... Norris told me to come in and have someone look at it. He summoned me over to a service person who just asked me if I wanted to leave my vehicle or schedule a time to come back. Hell! I would not have come to you people at all if I knew that all of this would take place!!!!!...BIG MISTAKE!!! WASTE OF MY DARN TIME! I asked the manager, Collin, for the upper managements number and he acted as though he did give a care in the world about it, either, OK, two can play that game. I was told that even the techs at this location are pretty new, too. Whoops! I have now changed my mind about getting service done here!...in addition, VW parts are costly, so I have learned to buy my parts from online,,,,much cheaper!!! Helps save cost, but from this point on, I am DONE with VW vehicles!!!!! They are not all what they are cracked up to be AND I am sticking to my usual VW location with isnt this location. John Huffman is T-Terrible! He shows that he is brand new via stupor. He looked at my light and then said "OK, everything looks good". What the hell did he know when I am the one who drives MY car, not he. He is the one who told me to lie to insurance Co. about having my blinker on if I ever got into a fender-bender because my blinker works improperly only sometimes. I do not know if these people lack service knowledge of VW vehicles or if they are overworked. When I lock my car, my horn usually beeps to let me know everything is closed properly and the car is locked. Well, the horn didnt sound. About 2 hours later, after I had driven from Houston to Sugarland, I realized that my hood was popped and was not closed back properly. Why did John Huffman need to pop my hood to just check the darn mileage?? UGH!, these incompetent people! This is THE WORST business via VW dealership in Houston, in my opinion and this is the location where I purchased my car several years ago. I was told that all of the service dept people are brand new. Well, it shows. I wish that the service dept at this location would get it together. Yaaay! I went to someone who put my boot and shift knob on for FREE versus what these peoples $60!!!!!!

BO

Bob Martel

Edited review. I gave it 5 stars for the sale back in July 2013. Fast forward to January 2014 and the 30,000 mile service.... I scheduled an appointment. I arrived 10 minutes early and asked if I had an appointment. I said yes, gave my name. I was told (rudely) youre not on the list, go inside. I showed the first advisor my confirmation. Sent me to Alex. I was told I was in one system, but not the other (whatever that meant). They can still service the car...2 hours. After 2 hours, I was told the car was done, but there was a delay for the wash. Wash declined. Alex mentioned in passing, youre going to need new tires...sign here, here and here. Done. The next day I look at the "complimentary" multipoint vehicle inspection. Tire tread 2/32nds. I then take a look at the receipt (I know, I should have read it before I signed it) and it says, "Customer Declined Repairs, Tires, Alignment". The issue I have is that the paperwork had already printed before anything was mentioned.. So I emailed Alex. What kind of tires am I getting for $830.00? After numerous emails, phone calls (which no one answers), Continental ContiProContact. Long story short, I got the same tires at a national chain for less than $600.00. I emailed the head of the service department and general manager expressing my dissatisfaction with their customer service. I tried calling (no one answers). I then forward my email to Abbye Babineaux. If you read some of the other reviews, the owner responds telling the reviewer to contact Abbye Babineaux. She replied stating she understands my concerns and will bring them up to the management team. That was 10 days ago and 2 weeks since I emailed the service advisor. Nobody has tried to contact me. A summary of my concerns: 1. Not pointing out the minimal tread at time of service. 2. Giving me a printed invoice already indicating I had declined the service before the problem was pointed out. 3. The inability to contact someone by phone. 4. The significant markup (more than 30%) quoted for a replacement set of tires. I normally stand by the adage to praise in public, criticize in private. But since Momentum VW management does not want to address my concerns, I feel obligated to share my experience with other customers. The reviews of the service department at Archer VW seem to be more positive. I will try them next.