Category: | Motorcycle Dealer |
Address: | 347 S Main St, Highlands, TX 77562, USA |
Phone: | +1 281-843-8591 |
Site: | tejasmotorsports.com |
Rating: | 4.1 |
Working: | Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM Closed |
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Chris Reed
HORRIBLE! HORRIBLE! HORRIBLE!! Long story short, I had $2500+ worth of work done to my 05 Suzuki GSXR750 motorcycle a little over a year ago at Tejas and they failed to put the rear spacer that goes between the back swing arm and the tire, back in. Who would of that I needed to double all the work done by so-called professional mechanics. So a year later (1000 miles, as im a leisure rider) my back bearing goes out and my tire is movimg side to side with metal shavings visible and falling out. They are very lucky I never wrecked because of their lack of mechanical competence! I took the bike back to Texas telling them I specifically need a new battery and back bearing, only because they are the ones that did the work in the first place. After about a week I call to check on the status and they say they are waiting on a battery. Fine. Few days later they call me back saying my bike is ready to be picked up. They said they replaced the battery and tightened the chain and test drove it..... WTF. I have a video of how bad the sprocket would move side to side (about 1.5 inches) before I dropped it off, this was very obvious! they just happened to have missed how the whole back bearing was shot to hell and the missing spacer??? Thats some extremely poor mechanic work to have missed all that. It was extremely noticable! Another week goes by and they call me saying its ready...again. I go to pick it up and talk to the shop manager asking him how the hell all this happened... The missing spacer that ended up destroying my back bearing and then them totally not even addressing that issue before telling me to come pick it up, when I specifically told him it was the bearing I was there to get fixed!!! Shop manger claimed there was miscommunication between him and I when I dropped of the bike, when he and I discussed why I thought the back bearing was bad. Total BS! So in the end, it cost me an additional $1400 that I should not have had to ever spend, all because they did halfass work the first time around. And all the manger could say is "there is nothing we can do". I WOULD NEVER RECOMMEND THIS PLACE TO ANY RIDER. THEY HAVE HORRIBLE COMMUNICATION AND EXTREMELY POOR MECHANICAL KNOWLEDGE IN THIS SHOP. I WILL NEVER EVER BE BACK!
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Michael Murray
Needed some work done on a Yamaha generator and this was the closest authorized service dept I could find. Short version Avoid service work at this place! Theyve had my generator for 2-1/2 weeks and I wont get it for another week. They are replacing the entire carburetor which Im suspicious is more than needs to be done. Im almost half way towards a new generator at this point. Long version Took it over and was told Id be called with a potential cost and timing after they looked at it. From there here is the chain of events: 1. Called 3 times and they finally started looking at it 9 days later. 2a. Get a call back saying the "pin" (Im assuming jet) in carburetor is bad. Cant replace just that part since Yamaha no longer sells it ($270). And it will take 5-10 work days to get delivery of the part from Yamaha. I tell them I need it sooner and am told a $90 fee is charged to overnight it. I begrudgingly agree. 2b. I search online and in 3 mins find every part sold (OEM) on that carburetor on 3 different websites. I call back and politely ask them to please make sure that the entire carburetor needs to be replaced since I was able to find parts. 3. Call back 3 days later to make sure delivery of part and repair is happening. Am told she cant look it up in the system right now (since they are working on the generator) and shell call me back. No call back occurs. 4. I call back next day and am told part will not be in till middle of next week (roughly 6 more days). I protest saying we agreed to overnight it so I would have the generator by the weekend. She checks and says there is no charge/record of doing that. If I didnt really need it back before the next weekend for an event (tailgating, which I now dont have it for this weekend) then I would likely tell them to stop what they are doing and take it somewhere else.
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Andrew Glover
Worst customer service from their parts department I have seen in a long time. I originally ordered a part for a Kymco People 250 and after calling 5 or 6 times and spending 20+ mins on hold I finally got someone to help me order the part. The guy on the phone took the order and told me he would be able to get my order to me by the following week. I called a week later to check the status of the order and I still had to call multiple times and get placed on hold more. When I finally got someone on the phone it was a woman and she had a "I dont care" attitude. I inquired about my order and she told me the that it hadnt been shipped to them. I explained to her that I was told that I would get the part that week, and again I got an attitude. I needed this part to fix a coolant line on my scooter since it is one of the only vehicles we have available in the household. I ended up going to Advanced auto parts and buying the parts to make the fit myself. I promptly called Tejas back to try to cancel the order but was told no one in parts was available and that I would get a call back. I left 4 messages over 4 days and I did not get a call back. I finally called today and asked to cancel the order and the same woman picked up in parts and was told that I wouldnt get my full amount back since the manufacture had shipped the part. I demanded to speak to the parts manager, I was put on hold. Instead of the parts manager I got the woman again and with the same attitude as before told me I was going to get "my $10 or whatever back". I will not be purchasing anything from Tejas ever again, barring some of their employees learn some customer service skills. FYI: I use the term woman as she never gave me her name when she answered the phone.
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Bobby J
I brought my just-purchased, used, 2006 Yamaha Majesty for service. I found the prices a little high, the Annual Service ran $292 with parts and inspection sticker. But, Im putting my trust in you guys because I believe you have Yamaha specific training and your dealership impressed me as being professional and well run with skilled mechanics. My life is literally in your hands, so I dont mind paying a little more for peace of mind that a wheel isnt going to come off when I might be doing 65 on the freeway. That said, when I brought it in, I pointed out that the handbrake didnt work and asked them to look at it. When I picked it up two days later, the handbrake still didnt work. They hadnt looked at the handbrake. To their credit, they seemed a little embarrassed for the oversight and then looked at the brake. They actually had to pull the caliper off the rear wheel to finally determine that the piston in the caliper is apparently broken and cant be repaired. They took me back and showed me the problem and I was glad to find out about it. The only real problem was that I had to wait about an hour for them to get to it and then put it back together and I wish they had done that before I got there. On the other hand, they probably wouldnt have been able to show me the problem and Im glad I got to see it. Overall, I am very glad to know your dealership is there for professional service when I need it. Thanks.