Category: | Jewelry Store |
Address: | 3010 Williams Dr #121, Georgetown, TX 78628, USA |
Phone: | +1 512-869-4200 |
Site: | georgetownjewelry.com |
Rating: | 4.2 |
Working: | 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–4PM Closed |
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Terry Huntzinger
Aug 3 (2 days ago) I took my Hampton pocket watch into Georgetown Jewelry on 5/15/2017 for a REPAIR ESTIMATE. See store receipt. Ricky Poe told me he was going to Houston to drop off some watches and would take my watch as well. The receipt shows a ready date of 6/5/2017. Returned to store for estimate, but no estimate. I called the office several days later, and no estimate. Went to the store to pick up the watch, but watch was at a local repair shop and had not been looked at. I told the store lady to forget the ESTIMATE, and bring the watch back to their shop. The store lady passed this information to Ricky, who was at the repair shop. The lady told me it would in there store tomorrow. I decided not to do have anything done to it as it was taking them way too long. Two days later I returned to the jeweler to get my watch, and they presented me with a BILL instead of a ESTIMATE. I asked what the cost was and Ricky told me it was what we agreed up on, $350. I told him I wanted an estimate, not a bill. Ricky said he would lower the fee by $50. I told him the watch was not worth $350 or $300. He told me there would be no charge, but he was going to remove the parts they installed. I had no problem with that. Ten days later I got a call from their shop to come and pick up my watch, NO CHARGE. I picked up the watch, but they didnt take back their parts? When I got home I tried to wind the watch and see if it worked, and it didnt. It did work the 1st day I took it to their shop. All I wanted done was a new faceplate, hands straightened, and cleaned I got curious so I removed the back of the watch and saw the reason why it wasn,t working. Someone put something; maybe putty or glue, on the main drive shaft that drives the rest of the gears. I was able to remove the putty with a dental tool and it works fine NOW. It appears to me that someone tried to retaliate by putting in a area ; hard to see, to stop the watch from running or ruin the watch. See watch picture below of receipt an watch with back removed. To complicate things, my wife talked to Ricky Poe about repairing my watch for my birthday. She told him she would pay up to $350. on repairs, thinking they still had my Bulova Spaceview watch. They had my spaceview a few weeks earlier, but was unable to repair it. I had it repaired in Alpine, TX on 6/8/2017. 1. The watch never went to Houston for a ESTIMATE like I was told. 2. They had a local repair man do the repairs, but not in his shop? 3. I got a BILL instead of a ESTIMATE, that ended up being canceled. 4. Watch was dropped off May 5 2017 and returned late July....too long. See receipt from their shop. 5. Communication was poor as i was told several different things by them that never happened. 6. It appears to me that there was an attempt to sabotage my watch .See picture showing the back of watch exposed. Look close and you can see the filler that was used. i still have filler/putty in case I need it later. YOU BE THE JUDGE, I WONT GO BACK OR RECOMMEND
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David Burger
I went into Georgetown Jewelry to have our 47 year old wedding bands repaired. I explained the repairs I wanted to a lady at the counter for my wifes ring and she call the manager (assuming) over, but he wanted to do a different repair for $22. I explained, again, what "I" wanted done, which was the original way the rings were designed. He finally agreed to do the repair I wanted for $32. On the mans ring, I needed have it resized, but I didnt want the 47 year old engraving on the inside of the ring damaged. He said he couldnt do the resizing without damaging the engraving and grabbed the ring and shoved the mans ring back at me. This was quite shocking to me. Per their website; repairs while you wait or 2 to 5 days. When I asked when my wifes rings would be ready, she said all repairs will take a week. I told the lady I dont want to wait a week, thinking I might be able to get it quicker, per the website. Before the lady could respond the manager went out of his way to grabbed the rings from the counter and again shoved the rings into a face and said "thanks for coming in". This is very poor customer service, or better yet NO service. My previous experiences with Georgetown Jewelry were good, but this guy needs to understand what customer service is all about. Im 66 years old and this is the worst experience I have had with a retail store. Ill NEVER go back.
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Douglas Kincannon
911 ! If you are reading this, and still here then STOP! and consider another business!!! The Owner flat out, to the point, and in no certain terms said he did not want my business. We had not even meet, it was the first phone call. Talking about judging a person ! how unChristian was that . He asked if his son the person that custom made my daughter engagement ring and is making her wedding ring could call me back and I said please. He called back in a few hours and told me he did not want my business. The appraisal that was done there buy them, of the ring was 00,000.00. I called asking about some other business I would like to have him handle, Man did you blow it Mr. Rick Poe! I did take his advice and will take my business to another jewelry store and jeweler. Please do not let this happen to you! I will know look at her Wedding Ring and hearing his voice telling me to take my business somewhere else with out even meeting face to face. What a memory to add to my daughter wedding! Thank you for that lovely thought about Me, My Daughter, and Our Family. I hope this protects another family’s memories of their wedding day.
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Beverly Lohman
VERY bad customer relations! Wow!! The owner is one hot head and maybe the son hasnt fallen far from the tree! DONT go in there unless you want to get lectured about all your fault, etc. Made a mistake fixing a watch of mine and blamed me for not knowing how to run my watch! Only had worn the watch for 25 years!! Anyway, paid him and wore the watch swimming, which I had done for 25 years, and it filled with water. Took it somewhere else and they found that the pieces that made it waterproof hadnt been replaced! VERY BAD EXPERIENCE!!!
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Chip McClure
What an AWESOME experience! We recently moved to Georgetown and have been finding our way with new shops and services, today I went into Georgetown Jewelry to have a pin replaced in my watch band. They did it in minutes! Plus, replaced the battery in another watch. All while I waited. Then, I asked if they could replace the capacitor in my Seiko Kinetic, sure... $60! I have been waiting to replace that for two years because I just knew it would be outrageous... not at Georgetown Jewelry! 5 well deserved stars from me!!
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Wyatt C
I was treated with the utmost friendliness and professionalism today at Georgetown Jewelry. My questions and inquires about the process of selling gold were answered without making me feel uneducated or uncomfortable. I was nervous because this was my first time selling gold, but this experience set me at ease. It was such a breeze and a true pleasure to support this family owned and opposites business! I will definitely be returning in the future.