Kay Jewelers

Reviews 3

SA

Sanford Killman

Poor service, Poor quality and highly priced! Lies lies lies- Go somewhere else! My wife has encountered so many problems and there solution is to trade it in and spend twice as much! Here are a few other stories- Amandas I went to Kay Jewelers to purchase my husbands wedding ring with an engraving on the outside of the ring that was my finger print. Before purchasing the ring and the warranty I had asked and was ensured that if the outside engraving had ever been worn down the warranty I purchased would cover the ring needing to have the finger print engraved touched up. So I purchased the ring through Kays even though I had the same offer through other Jewlers with the same promise. Now a year later I take my husbands ring to have the finger print given the antique look again cause it is hardly noticeable. And they tell me its not covered by warrenty and I would have to pay another $600!!! Thats half the price of the original ring!! 1. If I would have known, It wouldnt have been covered I would have went with a diamond stone in the ring instead or went with another jewelry store. But I trusted Kays because up until this experience the service I received from the specialty designer James was really good. Now he is not there and the customer service is horrible and shoty at best. Kaylas story! Dustin went into Kays to look at rings they told him if he didnt want to pay the full amount when he went in then he needed to build his credit by buying something in the store...they told him about their ring upgrade thing... That if he bought a ring he could trade it in for any ring in the store as long as it was double the value of the first ring... So he bought a ring for like 6 or 7 something... He goes back in like in February and gets my ring... He told them he had a ring at home to trade in and asked if he needed to go get it... They told him no that he could bring it when he picked up my ring from being resized... He goes back 2 weeks later and picks up my ring and brings in the other ring and they tell him then that he cant trade it in... No explanation why... He was pissed but knew I wanted that ring so just went along with it... He proposes in May we go back in July to get it resized again and we are telling the lady in there all the trouble we are having and she says thats weird the ring was double the amount you should have been able to do it and gives us the customer care number to call... We call and the lady there tells us yes you can still do it just take it into the store talk to the manager and you can do it... We go back to the store talk to the manager and she was way rude but tells us because we chose to take a valentine special we couldnt trade the ring in... Which this is the first time we have heard about this. We decide to call customer care again and talk to someone higher up. She was nice but told me she couldnt give me a lot of information because I wasnt the account holder so to call back when Dustin got home. So we called back and she was on the phone with someone so we talked to someone else in the same position she was rude and basically called us liars saying she called the store and they said we never brought the other ring in. Like how do they remember who we are and they have cameras so we could

CI

Cierra Woods

I am beyond disgusted with the customer service I received today from Kristen (the so called manager). Over the past 6 years my husband and I have bought over $15,000 in jewelry from this store and have NEVER been treated as poorly as I was today! I dropped my wedding ring off on January 3 to be sent off to have a diamond replaced and all of the other diamonds checked. On my receipt it says "Promised date January 19". So on January 19 I called the store to find out if my ring was ready to pick up and I spoke to a sales associate that stated "I dont know where your ring is"… I dont know about anyone else but my wedding ring is my most cherished possession and to hear "I dont know where your ring is" literally made me sick. She then told me she would call me on Thursday to let me know if it had arrived yet. Well today is Thursday and as of 2 oclock I still hadnt heard anything so I called up there and requested to speak to a manager. I was told that the manager was busy and would call me back… Well 4:30 rolled around and still nothing so I called again and spoke to the manager whom told me that she didnt know where my ring was laughed when I expressed how concerned I was and told me to hang on while she checked "the drawer"… Again I dont know about anyone else but a "drawer" is no place for my wedding ring. She then got back on the phone to tell me that she found my ring and I can pick it up. I asked her why no one called me to let me know that it had arrived and she said "we dont call our customers" I said then why on Tuesday when I called did the lady tell me she would call me today to let me know if it arrived and she said again "I dont know we dont call our customers, we send an email and I guess your email is messed up because it didnt go through". She ended up hanging up on me after I asked her for her first and last name because I was going to make a complaint to the corporate office. Needless to say once I pick up my ring on Saturday I will never do business with this store again. I warn everyone if you are looking for customer service you might as well go to Zales because youre not going to find it here. Also, when I called and complained to the corporate office the customer relations manager expressed her apologies to me and said that it is completely absurd that she said they dont call their customers… They are taught in training that anytime a customers jewelry comes back from being repaired they are to call the customer immediately to let them know it is ready to pick up!

KA

Katherine Mateer

So my husband and i decided we were going to get married and started looking at rings together, we came upon this location just walking around the mall. I was told a certain glass box full of rings were also available in yellow gold upon request since I liked it more than white gold. The one I picked out however was not, we brainstormed and Kristen, the store manager says "Oh I have an idea we can custom order it". My mother in law had given us a ring with a big stone in it so she added it in the custom ring and it ended up being cheaper than the one in the store, it was perfect. We were told it would take 6 weeks and it ended up taking about 12, that was pretty disappointing, Im not patient. So the rings came in mine was beautiful and my husbands was a half size to big than what he ordered and it was tungsten so they had to order a new one and it also took longer than expected. We decided to order a band for my engagement ring, they had it in white gold but I asked for yellow gold to match my ring, we waited longer than expected again but it finally came in 2 days before the wedding I was sooooo happy, when the clerk pulled the ring out it was WHITE gold! I was pretty pissed as you can imagine and said I didnt want it any more as I didnt want to wait and be disapointed again. Now a little over a week from this happening my engagement ring has two stones missing and we cannot get a refund because my ring is a "custom order" (because it wasnt available in yellow gold.) And they dont return custom orders. I wish I would have read reviews before shopping here it has been miserable and the beautiful ring thats suppose to resemble our marriage is tainted with bad experiences. Please save your money and shop somewhere that stands behind their product, a place that actually cares more about the experience and product than the money.