Kay Jewelers

Category:	Jewelry Store
Address:	1901 Northwest Expy Suite 2026A, Oklahoma City, OK 73118, USA
Phone:	+1 405-767-0400
Site:	stores.kay.com
Rating:	1.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 13

Reviews 4

Ki Ci

I dropped my wedding ring off at Kays in Penn Mall on Sunday May 19, 2014. I was told that my ring would be ready on Wednesday June 4, 2014. I called Kays on Friday May 30, 2014 to see if my ring was back from being repaired. I spoke with the manager Olivia who was very rude and asked her if the ring was in store yet. She responded with the a crass voice it is not even due until June 4, 2014. I responded okay thank you for your time. So I call the store on June 4, 2013 to check on the ring and it hs not been shipped yet. I spoke with Craig who is a worker in the store stated he did not know where my ring was. He said he would call the repair and see where my ring was. He said it may come in on Thrusday June 5, 2014 and he would he would call me. However, Thrusday June 5, 2014 passed and no phone call from Kays in Penn square mall. So today on my lunch break i called and asked if my ring was in yet, the young man who answered; Greg said it was not. I was like do you have a tracking number that I can you use to look it up he said no. I then requested the number for the Corporate office in order to file a formal complaint against the store. Greg was very cluessless and had a hard time finding the coporate number. He eventually gave me the number were a order can be placed were i finally ended up with a human being to voice my concern! I spoke with Shelly in customer serivice who was extremely rude and basically told me i should be grateful that my ring only was schedule to be gone two weeks and deal with it. I then asked to speak with a supervisor and was promptly hung up by Shelly. Shelly calls me back and states i would like to apologize we have dropped the ball and i quote. Your ring has been in store since yesterday and no one bother to look for it! I go I just called up there on my lunch and they said it was not there! She said i know but it is there can you please try to understand. I was like no i dont understand you have a bunch of incompetent people selling expensive jewelry. If you are looking for your loved ones engagement ring or wedding ring!!! DO NOT GO TO KAYS IN PENN SQUARE MALL! I REPEAT DO NOT GO TO KAYS! THEY LACK PROFESSIONALISM AND QUALITY CUSTOMER SERIVCE.

Sarah R

This is the worst experience I have ever had at a jewelry store. I usually go to the Kays in Quail Springs Mall, but they were closed for remodeling. So I drove the extra distance to get to Penn Square Mall. I had to take in my wedding band to be resized. We bought the Extended Service Plan way back when we bought the rings, and that covers resizing for life. I took in all my original paperwork and took it to the counter. The elderly gentleman who was at the counter was polite, but seemed a bit senile. He typed my name into the system and told me that my Extended Service Plan didn’t exist. He repeated it several times as if each time he said it was the first time. Mind you, I am pointing at my original paperwork, and he was telling me that I couldn’t get it resized for free because their computer system didn’t have me in it. Well, in the end it turned out he was typing in my name wrong, and I left my ring and was told to go back and pick it up on June 13th. This was a much longer time period than resizings in the past had taken. Well I drove back on the 13th, and I went in and handed the woman my paperwork. She looked through the drawer and couldn’t find my ring. She told me that UPS hadn’t brought the day’s shipment yet, and that I would have to come back later that day. Now, my assumption when they told me the 13th was that I could go at any time in the hours they were open. No one said I needed to wait until afternoon or evening. Since I could not go back later that day, I went back TWO DAYS LATER on the 15th. Lo and behold, my ring still was not there. This time I stated to the woman that I did not live anywhere close to this mall and I had already driven out twice to get my ring after the time they said they would have it. She gave me that irritating “I don’t know what to tell you” line and said that UPS didn’t deliver on Saturdays, so they wouldn’t be getting my ring in until at least Monday. Long story short, the service was bad, and my ring didn’t get back until 5 days after they said it would be. No apologies, no explanation for the delay. Next time I need my rings repaired or resized, I will definitely use another location besides the Kays at Penn Square Mall!

Lindsay Tripp

this is the absolute worst Kay ever. They have THE worst customer service. my fiancé got my ring at the outlet mall (they were so friendly). but it was too big so he called and asked if i could drop it off to get it resized and they said yes then when i went up there they had an extremely bad attitude and told me i couldnt and talked to me like i was stupid. he had to come all the way up there just to drop it off after they had told my fiancé i could drop it off. Then when it was ready he called them again to see if it was okay if i pick it up (i work at the mall) and they said yes no problem. so i went to pick it up and they once again had an attitude with me for no reason and looked at me like im dumb telling me since my name wasnt on it i cant pick it up and i had mentioned my fiancé calling and they had just denied the whole thing. BY THE WAY, my ring was still too big. they measured and it fit but then i got my ring back and it was HUGE still. my fiancé had called AGAIN and asked if i could get a thing put in it just to make it smaller for now and if i could come up there and they said yes thats fine. i went up there not even a minute later and said they couldnt do it for me cause the guy that does it isnt there anymore and whatever. Today my fiancé and i went together to just exchange the ring in general and the MANAGER Olivia was SO rude when we just told her we wanted to exchange it. We ended up just leaving because they are all rude and have attitudes. I will NEVER step foot in this place ever again. Dont work in customer service if youre just gonna be rude to everyone for no reason? From now on we will be going to the outlet. do NOT EVER go here.

Chris Claridge

If the rings here werent priced well, we would have walked out. Horrible customer service. Don, the sales guru, was friendly up until we decided to buy them. Then he acted like we were a waste of his time. We were buying $3K worth of wedding bands, and he treated us like were junk. I called to check in on the sizing of my fiances engagement ring, and he said "check the date on the paper" and hung up. My wedding band came along with my fiances band, and when he called he asked "did you want them sized?" even though he said he had them ordered in our size when he took the payment. On top of that, my wedding band is tungsten, which cant be sized! Why the hell would I order a ring thats not sizable in the wrong size? Then he threw a fit when we got upset. Overall horrible experience. Will never go back.