JCPenney

Category:	Department Store
Address:	5751 Long Prairie Rd, Flower Mound, TX 75028, USA
Phone:	+1 972-874-6725
Site:	stores.jcpenney.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–7PM

Location

Photos 60

Reviews 37

t.s d

Right off the bat, I had a gut feeling that my experience was not going to be a good one. I have been going to Teghin for my hair coloring at this JCP salon location and she knew EXACTLY what she was doing and time and time she accomodated me in coloring my hair and constantly exceeded my expectations. She has since relocated to another salon and for convenient purposes (this location is closer to my house than her new salon location) I book a reservation with JCP Salons. I booked a color appointment for 1:00pm on Friday with Heather. I get to my appointment 5 till 1 and the lady at the front desk tells me that Heather was not even working today. I proceed with getting my hair colored anyway with a "Mary Jane". This switch is fine, as I trust the ladies at JCP and I consider myself to be a flexible person. My mistake. Mary Jane was late 20 minutes. Which I do not understand, as the stylists should know their appointments in advance, AND i booked my appointment 2 days prior. Finally at 1:25pm, Mary Jane finally makes it in after the other stylists informed me that they have been paging her and overhead-calling her. She explained to me that she lost track of time handing out coupons on the JCP floor. Mary Jane seemed rushed near the end. I understand my hair appointment and requests proved difficult, however, this was the same case with Teghin, but she always finished with care, making sure I was happy with the final product. While my hair was processing, Mary Jane agreed to take on another client and cut her hair. I had to wait for her after my hair had been sitting and washed. And it just felt wishy washy watching her go from me, her first client, and the other girl. In the duration, I asked questions as I am not a hair expert and got very vague and brushed off answers. She also failed to explain to me that my color would be darker on my hair than on the sample cards. A mocha color now looks like red streaks in my hair. :/ She also spilled the toxic dyes all over me and the chair and we hastily had to contain the product before it hit my skin. While she was blowdrying my hair, she had extremely long nails, which left scratches all over my forehead. I also heard her apologizing to the other girl for her broken nails that were over due for a cut. During the hair dry, she was also rushing and using her fingers to untangle my hair and was seriously rushed. Come to find out, she had a client that she seemed to be regular with, that had come in at 5:00pm. I am not saying that she cannot have other clients, but she was rushing on me when she herself was late. In the end, the girls up front messed up on my payment with a Visa Gift Card and I was left leaving unsatisfied with my almost $100 hair job and a bad experience. Mary Jane was a very nice person, but my experience will make me put quality, over convenience and to never come to this location to get my hair colored.

Kathy Clepper

This store in particular is always in very low stock of girls clothes. I had thought it was just a bad day but we have been to this location as it is closer to home than the vista ridge location but every time I have been disappointed by the selection...or lack thereof. The Sephora inside gets 5 stars though they are always helpful and friendly not too pushy and give great recommendations on products.

Evan Galvin

One of the nicest not attached to a mall JC Penny locations Ive been too. Has a good variety of mens selections. I dont know what to really say.... If youve been to a JC Penny this one is basically the same. However they had a super friendly and attentive staff. And the neighborhood this location is in caters to a higher level of customer service.

Kade Stucki

I like JC Pennys new big & tall section. They have a huge selection & I can get t-shirts for the same price as walmart charges. They also have a great selection of kids clothes and you can usually get coupons online for $10 off a $25 purchase.

Tracy Daniels

Had a great customer experience at this store! Everyone on the floor was super helpful, and the manager, who was walking the floor, must have asked me at least three times if I needed anything. Really enjoyed shopping this location today.

Jonathan Thomas

Absolutely the worst customer. I bought two shirts that didnt fit and when I tried to return them they refused the return. The only explanation was "thats what our computer says". No wonder JC Penny is struggling.

Alison Paige

Amanda went above and beyond for me today in the shoe department. She even chased me down in the store after finding the last of 2 pairs remaining after I abandoned the search! Perfect customer experience.

3rd Gen Texan

Some JCP locations are trying to stay positive, but this location is very well staffed and the atmosphere is very pleasant. Great sale prices, if you use the Rewards program!

Ian McLeod

The Foundry section is much smaller now and they dont keep much in stock for big and tall. Good prices on what they do have you can always find a sale.

Hannarich Affum

Efiba does an AWESOME job with my hair at every visit and the pricing is great too! love the Saloon and other stylist are friendly and helpful too

JJ Witwer

Hair Salon-Paige is the best colorist. Was new in town and took a chance! Continually great hair color and customer service.

JT Sherrard

The selection is good, but they suffer from the Walmart checkout problem ... 1 register and typically nobody at it.

Sharon Foote

It was hot in JCP. The grandchildren were sweating. Teenagers love to shop. They couldnt wait to get out of there.

Ryan Sanford

Great deals. Got a coupon for $10 off a $10 purchase making my $10 purchase free. Awesome

Angelina Robles

The JCP playlist makes my ears bleed. Hand the aux cord to someone under 50 thanks!