Starbucks

Category:	Coffee Shop
Address:	2320 W University Dr, Denton, TX 76207, USA
Phone:	+1 940-383-4157
Site:	starbucks.com
Rating:	3.7
Working:	5:30AM–11PM 5:30AM–11PM 5:30AM–11PM 5:30AM–11PM 5:30AM–11PM 5:30AM–11PM 6:30AM–10:30PM

Location

Photos 100

Reviews 27

Kimberly Vivero

I attend school around this area and I usually go to this Starbucks but it wasnt until recently that I have encountered some problems. For the last three times I ordered something, the workers here messed it up. Whether it is the size of my drink or having whip cream on my frappuccino after I clearly said no whip cream. It is ridiculous that something as simple as this could be messed up. I did not make a big deal about it the first time, the second time I was upset but I just went on about my day. Three times though?? It is unbelievable. After I told the gentleman who gave me my order in the drive-thru that I asked for no whip cream on my frappuccino, he just looked at me and apologized but he did not even TRY to offer that they can make drink again. I am apalled. I go to Starbucks all the time and have had great customer service but this was ridiculous.

Lee Vanderpool

I love the atmosphere of this location. I give it the second star for that,. However, almost every time Ive gone, I have either had a messed up order or very poor customer service. My first experience here was with a sloppy employee, who was very vocal about his displeasure with his job, and was very overtly rude to my wife. Other times, they have sacrificed professionalism for getting customers through the line. Thats disappointing to me, because one reason I like Starbucks is for their customer service coupled with a quality product. This store typically suffers in the former.

Courtney Sercey

Ive worked close to this specific location for almost 2 years now. Within the last 3 months, service has been extremely slow with poor customer service. Today, I actually had an employee ask me how to make my order! He also asked the man in front of me the same question- stating he had no idea what a pour over was. There were about 6 employees running around but 1 actually making the orders. This use to be a great location but lately it seems like there has been very little efficiency. Not sure what happened...

Joseph Dominguez

I frequent this location quite a bit for studying. The staff is friendly and makes an effort to really get to know you. There are several outlets to plug in your laptop and a really big table that is perfect for studying. They have broken my reusable Starbucks cup more than a couple of times, but have always given me a free replacement each time.

Kaye Garrison

I am only giving one star because I cant give less. Manager is inept and doesnt recognize customers who purchase on a consistent basis. Batistas are terrible and mess up orders on a fairly regular basis. The last straw was the filth of the bathroom this last visit. Think Im just going to drive 3 extra miles to a hands down better Starbucks.

Chris Sharpe

Inside the store is perhaps a bit dirty sometimes compared to other Starbucks locations, but thats also to be expected with such a busy store. If youre looking to come here and study during the day, make sure to come by during non-peak hours as the chairs and tables fill up rather quickly much of the time.

Shayne Bachman

I love Starbucks but this location, not so much. Its clean, staff are meh, but the drinks arent very good, either they arent being made right or they dont clean the equipment often enough. The location on Loop 288 is always prefect and the staff are always lively. If you have the option, go to this one.

Matthew Smith

Overall drink and service was good, but I was told by the guy taking my order, I could not order a house coffee on ice because "it messes with the flavor," and "they dont like that." Never been denied that same order before, nor told Starbucks does not like to serve their coffee on ice...

ivan quijano

I came in the drive thru today @11:15 and had a little wait time not too bad for my monthly Starbucks but the staff were so awesome they apologized and had great customer service! This is why I come to this Starbucks. Such a lovely surprise this morning. Thank you

Haleigh Hurst

They always seem to mess my order up or give me the wrong drink. I thought when I ordered and they repeated it to me they were supposed to have it right. When I asked them to fix it he rolled his eyes and didnt even say sorry. I mean talk about bad service.

Dexter Nulud

I love going to Starbucks everyday, but this location suck!!! baristas are so zombie like, even when they see you standing in front of the counter they would ignore you as if youre not there, its like for them you need to ask them a favor to serve you.

Darcie Parton Scoon

Only giving them a 1 because I cant give them a zero. Ive been to Starbucks from Brasil to New York. I go every day no matter where I am. This is literally the WORST Starbucks Ive ever been to. Ill opt to not go before I go to this one ever again.

Patrick Mc Glynn

Its very busy and very noisy. Not sure if it was just today or all the time. It felt like a competition between staff and customers on who could make the most noise. Had to wait a bit longer than normally. I will come back for another try.

Noah Fultz

Its a great Starbucks! I havent had any issues with it. The wait time hasnt been long, and all of the workers have been kind! If youre looking for a nice place to study and work on a paper, this Starbucks will do just fine!

Eric Hamilton

This is one of my favorite Starbucks because of its consistent and friendly service. This is a great place to study or meet up with friends. There is always parking available, even when they are very busy.

Sheree s

Very disappointed. I have always been supported by Starbucks as a teacher. They have always helped out. Not this year!! Oh but other Starbucks are happy to help, just not this store.

Teanne Steinetz

Great location. Conscientious staff Friendly atmosphere Ample parking Retail products nice selection Clean restrooms And the beverages and food is always prepared handled with ❤

Jessica Bailey

I like this location. The people are always super friendly and never mess up my order. I do miss the guy that used to sing to you at the order thing outside.

cecilia xu

Messed up my order. When i correct them. The lady just through it to the trash can hardly. What?! Even she gave me another one but with bad attitude.

Suki

I like this location okay. They have messed up my order before, but remade it with no problem. The last time our cashier was very nice and personable.

Alana Presley Taylor

Dont try to ask for a simple request, like ice in your coffee-- the manager (Saturday afternoon) will yell at you and treat you like youre an idiot.

Jacob McQueen

Great place to play pokemon go and download games since they have the fastest public wifi in town. Also good place to get tweaked out on caffeine.

Chris

Staff messed up order and was unapologetic. Was a pretty simple order, too. Iced coffee with cream and sugar... handed it to me piping hot...

Oscar Daniel Garza

Great staff and most importantly, the drinks are consistent. Drive through is a big plus, but can get pretty busy at peak times.

David L

Come to this location often. Have only had a mistake once and they fixed it quickly and appropriately. Great location.

David Dhooghe

Good, but not stellar. Pretty normal as far as coffee goes. If youve been to Starbucks its pretty much like that.