Petals & Stems Florist

Category:	Florist
Address:	13319 Montfort Dr, Dallas, TX 75240, USA
Phone:	+1 972-233-9037
Site:	petalsandstems.com
Rating:	4.9
Working:	Closed 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8–11AM Closed

Location

Photos 75

Reviews 22

Serious Margins

Simply put, Petals & Stems is the best customer service and flower purchasing experience. Every time. More detail: It is 7:03 AM. Google shows the shop opens at 8 AM. I call anyway. A wonderfully cheerful lady answers the phone, its 7:03 AM, super intelligent and knowledgeable about their arrangements. Patient enough to listen to me rant about what this purchase means for my wife. She proceeded to recommend an arrangement that came in less than my budget. The flowers havent been delivered yet, but they never have got that part wrong in the past. I will never go anywhere else for my arrangements. There isnt any reason to. Pricing is less expensive than online searches. My bouquets arent delivered in frozen boxes either. The customer service is phenomenal. Every time. Like this morning at 7:03 AM or 3 minutes before close. I think its a family owned business too so, +1 for that. Im not getting paid for this review. I never thought Id be so happy about a place I end up spending a lot of money at, but I dont get the same ROI anywhere else.

lilshortie J

My husband surprised me today by sending me flowers for boss day, he paid $85 for an arrangement and he was very dissatisfied and so was I to say the least since there was more greens and stems in this arrangement than actual flowers 3 roses and 3 Gerber daisies to be exact, the rest was all greens. The arrangement looked more like a $50 arrangement than a $85 arrangement. He certainly wont be coming back to order flowers from here. Its frusterating when your husband took time, money and effort to do something nice for his wife and its ruined because a poor quality product was delivered. Very unsatisfactory.

Monse Hernandez

GREAT costumer service!! I received the most beautiful arrangement from this florist that was send by my boyfriend. Not only were the flowers fresh and gorgeous but they lasted almost 2 weeks in great condition! They received a lot of compliments from my office. A week later we both received a thank you card in the mail with a discount. My boyfriend also received a follow up call after the flowers were delivered. We were both very happy with this florist and will definitely be using them from now on.

Reggie Price

This company is perfect. I called the young lady the day before my wife birthday. She discussed some options, went over pricing and even helped me with what to put on the card. My wife loved the arrangement that was delivered. On top of that a few days later I look in the mail and there is a card from this company thanking me for my business and a $5 off card for my next purchase. Customer service like that gained a loyal customer for life.

Victoria Otte

Dont want to go into detail about the mistakes I made when ordering flowers but just want to say that Petals and Flowers really had my back! They came through with flying colors delivering a GORGEOUS bouquet for a special person with OUTSTANDING SERVICE! Talk about great, patient people skills- they have won me as a repeat customer which is probably why they have been in business for 40+ years. Thanks guys!

Jason540i

Ordered Victorian Romance. Received a completed different set of flowers than ordered. I understand that it is Valentines day and the company states that if they cant fulfill your order they will replace it. Owner contacted me and did everything he could to ensure that my I was happy with the service I received from his store. Great customer service for any issues. They deserve your business.

Jeffrey M

When I first walked into this lovely flower shop I was greeted warmly by the staff. The gentleman who arranged my bouquet was very knowledgeable with the flowers, as I was undecided with what I was to purchase. He made a absolutely perfect flower arrangement and they now have my future business. I highly recommend them.

Erin Summerlin

I send lots of flower arrangements, and this has been the best company Ive ever purchased from. They delivered quickly and actually delivered an arrangement that looked how I was expecting it.The flowers were beautiful, full and simply stunning. Dont order from anyone else. I cant believe they also delivered so fast!

Natalie Paramore

Brad and his staff were very attentive. We had a last minute funeral for a dear friend and he made sure the flowers arrived on-time because we couldnt be there ourselves. He did this with only 12 hours notice and over email since we were out of the country. The service here is truly quality!

Jen W

Great customer service. Came in on a Saturday about 10 minutes prior to closing and was able to place an order, unfortunately, for a funeral that was taking place Monday morning. Price was reasonable. Flowers were there before visitation started and were beautiful. I would recommend them.

Cheryl Orman

I use Petals & Stems for my personal and professional needs. Everyone is always very complimentary of the arrangements. It doesnt matter what state we need delivered to they make sure we get quality service even if its last minute. Always a pleasure to work with.

Melony Trementozzi

Brad and his team are fantastic. Not only did they nail the clean modern look I envisioned for a corporate function, they provided amazing service and the gorgeous arrangements got so many compliments. Really made our event top-notch! Thank you.

Tommy Yasin

Ive had them deliver flowers on multiple occasions to my mother, I live in austin and every time she complements the florist.. this year I had forgotten and ordered the morning of her birthday and they where able to deliver the same afternoon!

Kendra Hardy

We order flower arrangements on a weekly basis and they are delivered. The flowers are always fresh and the vases are just beautiful. The staff will go above and beyond to make sure the customers are satisfied. Great Job to you all.

Pamela Roberts

I had a death in my family and was in Montana at the time. I was so glad I called Petals and Stems and did so because of reviews and the shop happened to be close to my cousins home. So helpful and true customer service!

Lisa Estrada

Placed order online and then called about the delivery time and they were very polite and ensured the followers would be delivered to my nieces school on time and they were! Thank you for the great service and flowers!

Alex Kasprow

Cathy was very helpful over the phone and very pleasant to talk to. She asked just the right amount of questions to make sure we got my order thought out perfectly. I will definitely purchase from then again.

Ashley Nguyen

They are amazing!! The arrangement was beautiful, I even sent in a photo and they did a complete replica of it. And Lew was patient with me to make sure everything was right. What a great place!

Judy S

Petals and Stems delivers to our office every Monday and they always bring a unique arrangement with the perfect vase! We love their service and their product. Highly recommend these folks!

William T

My family and I have been using Petals & Stems for over 20 years and they NEVER disappoint. Brad and his staff are friendly, creative and always deliver a beautiful arrangement.

Akilah Wallace

The service and quality of products I have received from Petals & Stems Florist for the last three years has been extraordinary. They are a wonderful community supporter as well.

Thomas Scalfano

Brad, was great at working with me on my order. The delivery and order was messed up but the great customer service here made up for it and I will be using these guys again.