Microsoft Store - NorthPark Center

Category:	Computer Store
Address:	8687 N Central Expy #1612, Dallas, TX 75225, USA
Phone:	+1 469-587-3180
Site:	microsoft.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 89

Reviews 6

Jonathan Sloan

TERRIBLE!!! Do not go here!!! I recently bought a brand new, top of the line Dell XPS 15 along with a full 4 year warranty/protection plan. I took the laptop home and it immediately started crashing on me. I tried to return the laptop (with my receipt) but Microsoft refused to give me my money back bc they only give you 30 days to make a return. They then got exchanged my less than two month old busted dell, and replaced it with what I THOUGHT and was told was a brand new dell. But when I took it home and turned it on, it automatically logged on as a username that I dont recognize and have never used. Meaning they lied and gave me somebodys old refurbished laptop. When I took the second laptop to the store, they basically told me that it was a brand new laptop and that I was lying and they STILL refused to give me my money back. Both times Ive come to the store to make a return the employees have been extremely rude, and this past time I felt pretty insulted since they basically called me a liar!!! Ive tried calling multiple numbers from the Microsoft website but apparently they cant help you if you buy something from a store. And the four year warranty I bought apparently does nothing either. I cant imagine having this much trouble at an APPLE store. I should also add that this was a business purchase, which allows for returns to be made at the store managers discretion after 30 days. So i guess that means the manager has been in a bad mood bc I feel insulted by both the employees and both the store managers I have spoken too. In conclusion, Im now stuck with somebodys old, refurbished dell when I actually paid over $2000 in total for a BRAND NEW DELL!!! Never go to this store! Ive never had such horrible customer service and been treated so terribly when they should be trying to help resolve my issue instead of telling me them Im lying!!!

Jack M

Weird retail store. Its hard to tell if the reps on the floor work on commission. The only thing that I am sure of is that there are quite a few employees on the floor that would rather be somewhere else than helping a customer find the right computer for their individual needs. My girlfriend and I were there a couple of weeks ago and two of the employees we spoke with looked puzzled when we asked them questions. However one employee named Chris was very informative. So a couple of weeks later we decided to go back and talk to Chris and make a purchase. The first person we ran into informed us that Chris was a tech and not available. So, we asked her if there was a 15 inch version of the 13 inch screen version that Chris showed us? She said no. Not a good answer. We found the 15 inch version after speaking another rep named Charles. Once we told Charles we ready to buy he mentioned a promo that according to him was a $40.00 mouse for the computer for free. When we started driving home we and checked the receipt we found that we were charged for the mouse. We called the store and they said there was no such promo. So, I would suggest doing a little homework prior to going to that store and asking to speak to more than one rep and last but not least check your receipt before you leave the store. Not a very good experience and no I would not send a friend to that store.(NorthPark Mall)

Ricardo Lopez

I went in there to ask and learn about their products as Im in the market for a new computer. I was quickly approached by Rey, who told me that theres graphics hardware installed in the Surface Books keyboard case. So I asked, "By how much is the graphics processing power reduced if you remove the keyboard and use it like a tablet?" His answer was that it is not at all reduced. Think about this. It makes no sense. As I looked at him with skepticism since I knew he either did not know what he was talking about or he was deliberately bsing me, he said, "I dont think you understand what Im saying." I replied, "I do understand what youre saying, and what youre saying doesnt make sense." After explaining to him why its impossible for the keyboard to add graphics power and yet for the tablet to have the same graphics power with the keyboard as without, he finally admitted, "The graphics processing would be reduced, but *I dont know by how much.*" How hard is it to admit that you dont know the answer to a question instead of just bsing your way through a conversation? Rey immediately walked away after this and ceased even trying to be helpful. Bottom line: Rey preferred to pretend he knew what he was talking about at the cost of giving out misinformation than to be honest about what he knows and doesnt know. Take the information from people at this store with a heaping mound of salt.

Michelle Allen

I walked in with my surface 3 looking for a keyboard in which the web site said they had at this location. The sales lady was rude, when I told her what version I had she grabbed for it while it was in my hand to see if it was the pro or not as if I didnt know what I had. She then told me to go to Best Buy instead of trying to see if she could help me locate one or see if they could order one. The only reason I have this Microsoft product is that I am a full time college student and use it for that. I have already had to replace the surface once because after I bought it my son messed with it and instead of trying to just factory reset it which is what I was asking if they could do since I didnt have a keyboard to do so myself they decided to swap it out. This is the 2nd time I have been to this location and both times left feeling that they didnt know what they were doing. Looks like I may just have to get a program so I can run windows on my MacBook since no one at the Microsoft store seems willing to help me find the product I need to use the surface.

Charlie Beecherl

Staff does not seem to be very friendly today... Maybe its the rainy weather. I had an appointment for 1:30 and its surprising of the 12 employees at the store there is only one Tech who can help support. Would appreciate more friendly service. Unfortunately the Microsoft keyboard for my surface has gone out after only 15 months of ownership and warranty doesnt cover it. Here is to buys another $130 keyboard after the Tech told me "I feel 15 months is a pretty long time for that to last". Probably not something he Microsoft would like them saying going forward!

CJ Bricker

My Surface Book was experiencing "phantom touch" making it unusable. I brought it in to have it replaced, on the phone the rep said theyd have no problem transferring my data and programs over. He failed to tell me they charge $50 to do so... I raised a fit and spoke to the manager, they had no respect for me, as Im a young man. Long story short I had to sit and wait for my data to transfer to the cloud, to avoid a $50 charge. And I lost all of my programs. My experiences with Apples support desk has been much much better.