Related: | new balance store dallas |
Category: | Tire Shop |
Address: | 6616 Northwest Hwy, Dallas, TX 75231, USA |
Phone: | +1 214-363-8444 |
Site: | discounttire.com |
Rating: | 4.4 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed |
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Ahrem Fren
after a google search, and seeing ratings, I picked Discount Tires on NWHwy. ON-LINE EXPERIENCE GREAT: I searched their inventory for tires available for my car. I decided on the tires I wanted I was able to make an appointment (12noon) TIRE CHANGING AT SHOP, I arrived on-time; they took my information on-time; indicated it would take 30 to 40 minutes to do. They questioned my selection of tire (pitch for upgrade) and noted (incorrectly) my battery was 5 years old (it was 2 years old). I resisted the pitch for upgrades. I asked to have two things reviewed while changing tires: 1) tire pressure low indicator was permanently on - please ensure that is fixed; and, 2) what is noise that sounds like loose brake linkage? RESULT: Tires were done on time. Actual charge was what was advertised on-line (no switches, add-ons). Inspection my me showed the tires ordered were actually installed. But, tire pressure low indicator was still on and had not been fixed. I had to re-set it myself. After that, it was off. And, there was NO MENTION regarding loose brake linkage; Id have been happy with "we couldnt look at it because xxxxx [whatever]. SERVICE: very immediate, friendly and courteous until the bill is paid. My questions on the the tire pressure light was not met with immediate concern - had to wait some time to get any of the sales people to even talk to me. OVERALL: I would go there again. Honest, quick, courteous. All is good as long as there is JUST a change in tires, nothing else.
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Ashley Cox
Great service, and great interaction among the team. The staff was friendly upon greeting, and welcomed me in, even though I was 10 minutes late for my appointment. After booking and selecting four tires for replacement ($800+) online, I was checked in with LEE LANGSTON and after inspection, was told that I would be spending extra money. Turns out, the back tires were put on last year, and I was unaware (purchased used). Since I put so many miles on my car (Realtor), I assumed that all four would be needed. He saved me over $300 and was courteous the whole time. The managers interaction with other technicians and mechanics was superb and I overheard "let us take care of that, were all one team, man!" Great feeling to hear a managerial type share this mentality.
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Nick Fung
I have always shopped at discount tire but this particular location was the best experience I have had. I punctured my tire when I was driving and was looking to replace it and came to discount tire. I currently have the tires that were on the car when I bought it from the dealership. I talked to Polo and he not only told me they could patch it or replace, but also told me I should call my dealership to see if I had tire protection, which I did not have. This was great as he was more concerned with what was best for the customer. They were able to patch the tire and when they brought it around for check out I was told it was free! All he requested was that I to come back when I needed tires, which I will definitely be doing.
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Jason Hlavenka
I generally like Discount Tire. Ive been to many different locations over the years and have had mostly good experiences. At this discount tire I had 4 new tires put on my Corolla. When I picked up my car everything looked fine, but when I was driving away I noticed my inside drivers side door handle had been broken. I went back inside and let them know that someone working on my car had broken the door handle. They basically called me a liar and said that it was broken when they started working on it, which it wasnt. After arguing with 2 different people, they finally said they would fix it. I gave them my information so we could coordinate the repairs and never heard from them again. Super professional.
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Damon Barnard
Long wait time before talking to someone two days in a row. First day, came in at 11 a.m., stood in front of the service counter for about 20 minutes, getting the occasional "someone will help you soon," before I decided to try again the next day. Second day I arrived at 7:55 (5 minutes before the shops opening time), 4th in line, 12 minutes to talk to an employee, 16 minutes before my car was pulled into a work bay, and only 8 minutes for them to work on my car. I only needed the balance on one wheel fixed, after the same shop got it a bit off the previous week. The loud contemporary christian music in the waiting area made the experience much less bearable.
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HoboMason
I have used them for patches and had no issues. I had bought cheap tires from a friend and took them to be installed. I had been quoted 45 over the phone but in person was told 70 becuase I didnt buy their tires. Was then told I made a bad decision because these tires were worn. After he check the tread they were only a 8 on their scale. He then told me I should just buy their tires. I called up the street to their 635 location. Was told 54 even and had no issues with the tires.
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J E Parr
I have been using Discount Tire in three different cities since 1991. They have always taken good care of my tires. This particular location is a bit hit and miss as far as service routers go. One guy told me I needed new tires a week before my full service garage told me that they were all fine. I guess he needed more commission. It does concern me that they no longer do tire rotations at 3000 miles, but 7-10,000 miles. I think that is too long myself.
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Mark Nanchy
Been a loyal DT customer for 20 years and they never disappoint. Met with DT HQ in 2016 and they said they had a goal of 30 minute service time for every service. Lofty expectations, right? Not for this store. I just went in for a whole set of new Yokohamas and settled in expecting an hour wait. 30 minutes later, my car was waiting outside the door. Even had time to apply wheel treatment to make my 2014 Audi look brand new. Highly recommend!
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Brandon Dowdy-Ernst
This place is a God send! The wait was a bit long (a couple hours) but I can see why - they are SO worth it. I had a small leak in my tire and they repaired it for FREE! The service was courteous, friendly and prompt! All who I encountered gets five stars in my book! What a great find in the Dallas area over saturated with too many tire places to chose from! Top notch service at this location - dont pass it up!
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Patricia Jenkins
Wonderful! Yesterday I took my car across the street to Firestone and they told me they could not fix the tire because it had Fix a Flat in it - and that I would need to buy a new tire....and all this without even looking at it!!! Today, I went to Discount Tire and they spent 20 min. cleaning tire and fixing flat - AND IT WAS ALL FREE!!! I will buy tires from this location from now on....
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Ricardo Martinez
As far as Tire shops go, Discount Tire is one of the best. Their prices are fair and theyll fix flats, rotate tires, check air pressure for free after you purchase tires. I like the idea of a chain Auto store because there are too many rip offs and scam artists in the automotive industry. My experience at Discount Tire was pleasant and I felt like I received a fair deal.