Sherwin-Williams Paint Store

Reviews 3

JE

Jeff Haviland

I am in complete agreement with the previous comment posted. The womans name is Megan and she is the general manager of this location. I tried calling ahead to have a gallon of paint mixed up so it would be ready when I arrived. Before I could tell her what I needed over the phone, she placed me on hold for over 10 mins. Frustrated, I hung up and called back. She never answered. I tried several times, the phone continued to ring. Upon arrival, she was helping some Hispanic gentlemen in front of me. Her attitude towards them was less than professional and she was short tempered. They finally gave up with her and left. I was at that point the only customer in the store, yet when she assisted me she acted rushed, frustrated and spoke with a tone that made me feel like I was bothering her. She clearly doesnt care for her job and doesnt have the desire to achieve great customer service. Unacceptable.

CL

Cluis68 _

I have a complaint of the bad service a female employee who attended me today around 8 am. This is the third time I visit this specific store and this employee acts in the same way every time. Her tone and behavior were very disrespectful and it seems like shes always angry. She acts like this with Hispanic people and I know this because she acted the same way with the person right in front of me which was also Hispanic. The previous time, a different employee but had a completely different attitude. He was nice, actually attended me, and gave you suggestions in the kindest way. I dont have her name, but shes the only female employee Ive seen work there.

MI

Mitchell C

Agreed, every since Megan came in this store has been avoided by our company. I was told there were two paint matches ahead of me and that it would take at least 3 hours, Home Depot does it in 10 mins. Same with every other sherwin Williams. You are better off avoiding the coppell store, take it from someone who spends over 20k per year doing business in dfw with sherwin Williams.