Category: | Pet Supply Store |
Address: | 2900 I-45, Conroe, TX 77303, USA |
Phone: | +1 936-494-2500 |
Site: | petsmart.com |
Rating: | 3.9 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM |
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Alexis Seeley
GROOMING!!! This review is for the grooming department only! Banfield has been good to us and my puppy. Training seems to be awesome, too. But my husband and I hate the grooming department. Once we walked in to schedule our puppy for a trim. We saw one of the groomers walking around with a dog having a seizure, and she was HESITANT to immediately take him to the vet next door!!! That scares me in putting my puppy in their hands. Then yesterday I made an appointment for today... the lady on the phone sounded totally inexperienced. It was an extremely slow call to just book. But thats ok, I know what its like to be new. That didnt bother me. Today I came in with my 1-year old niece and puppy. My niece was crying, because she thought she was at the doctor. So I held her in one arm, and my nervous puppy in the other. Obviously Im struggling, but all I have to do is drop off my pup for his already-scheduled appointment. Im standing in the front for quite a while, my arms are about to fall off. No one is giving me any attention. One girl is on the phone not even talking. The other is just having a conversation with another customer. Another girl doing nothing but watching over the second girls shoulder. All I need to do is drop off my puppy, thats it! But nobody bothers to even grab him, assist me faster, because I have a toddler, nothing! They even looked at me like I was interrupting them with my niece!!! We got dirty looks! I walked out so upset I almost wanted to cry! I vented to another customer standing outside the grooming department obviously noticing Im struggling. She said she also hates the groomers here because she has picked up her dog before bleeding, because the groomers nicked him while they shaved him. Theyre not gentle or patient with the dogs at all. Theyre mean. While we stood there, we watched one groomer get impatient with a nervous big dog (his legs were being shaved), she would pull his legs back down very upset and in a frustrated manner. It was horrible. Im so upset and angry. They dont care at all or love (even like) what they do. Im glad it didnt work out though, because I would have hated myself for leaving my puppy there with those mean employees. I will never even consider them again. Worst experience Ive ever had anywhere, period.
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Jennifer M
Bad Groomers - 1st and last visit to this location. Brought in our 2 poodles, simple clips, specific directions. Told them not to cut my females eyebrows because her top is growing out, they cut her eyebrows but didnt cut or even brush her tail. They charged a matted fur charge on her yet I line brushed her last night and have spent a good portion of this evening trying to comb out the matted mess they made of her. For my boy, groomer walked away from him and he was nearly strangled: we had to run in and tell the guy to pay attention to what he was doing. We stayed out of view when we came to pick them up so they wouldnt be highly distracted but we peered around corners to see how they were doing. These groomers dont even know how to carry dogs and repeatedly carried them around by their mid-sections. If you value your pets safety, avoid the grooming department!
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Tiffany Dimas
Go here all the time sometime service is good. But most the time you cant find anyone to get things for you like fish. Then a few times Ive had one lady act like she knows every thing and try to tell me i cant buy fish because she goes to think its not equipped for my tank??? Like if she minds her own business I have 8 different tanks all different sizes with different type of fish with different grades of aggression. And some lady wants to refuse to sell me fish. Would I recommend going there for the Vet? No, I wouldnt due to the face I could find a cheaper vet who respects me and my dog! And actually buying a live Pet from them Ive had and known alot of people who have brought animals from her then take it back because its sick. Basically the only thing there good for is going in for accessories.
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Raphael França
Lugar mto bom achar seu novo bichinho de estimação, qualquer tipo ele seja. Atendimento excepcional! Só não ganha as 5 estrelas porque os preços são um pouco acima dos praticados na concorrência.
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Spencer Little
Took my pug here for grooming. Not only did they do a poor job, but they treated him like he was unwanted. When I asked for the services that I paid for, the groomer said "you can do it yourself"...not a pleasant experience for me or my dog. Have decided i will never spend another dime here and will gladly spend more at a local vet or groomer, who will appreciate my dog and my business.
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McKenna Autem
I go here all the time for general pet supplies, everyone is so friendly and always give my pups treats. recently I had a $10 off coupon for the pet salon so I brought my long haired fur baby in for a trim and a bath, Kaydee did a wonderful job! my sweet Lola is so timid and anxious and they took wonderful care of her. will definitely be back.
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Raven Kruger
Shot out to the groomers that took care of my pups. The staff was very friendly!! The only thing that was a little annoying for me was when I called I was placed on hold for long periods of time. BUT they couldve been really busy. So it definitely wont stop me from coming here again. The store overall was organized and clean..
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Jonathan Sandlin
They suck called head of time made appointment and got there and they would not cut my dogs nails said needed a room but they let me go there and all the way in and o cant do it just go to a real vet These people are just lazy
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Arie Lauren
The lady who checked us out was very nice, we had price matched a lot of items and we took up a lot of her time but she was patient and didnt question where we were looking up to price match
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Anne Robin
Awesome grooming department! They did a great job on my huskies, they look so great, and even with their abundance of shedding spring fur. I am very happy with the way they turned out.
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Rei Wolfie
I like this PetSmart. Its clean and everyone is friendly. I purchase dog food and bowls from here and have considered adoption a few times but decided it wasnt good timing.
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Beckie Sotherden
Way over priced for reptiles. They were selling a banana ball for like 200 something. You can get a regular banana for like 50 bucks from reptile shows or breeders
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Mendy Miller
They never seem to have the crickets we need, and there is rarely anyone to help with products and services. I avoid unless I just have to go here
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Lyn Ray
They have raised their prices so that what use to cost me $54.00 today cost me $81.00 for grooming. The cut was not the best we have had.
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john klaassens
Friendly people and staff. Great selection of merchandise. Not too crowded to get in and get out and not wait in a long long line.