Fish R Us

Reviews 4

TA

Tahnee Mchenry

We usually purchase fish from a place in Spring, but while we were driving we saw Fish R Us, which is much closer to us so we decided to give them a shot. This is the second time we have purchased fish from them. The first time we purchased a red severum and a green skat. When we took them home we noticed that the green skat kept putting up his dorsal fin to protect himself from the other fish. After I did some research on him I found out he is a brackish water fish. I called to make sure that would be ok in our fresh water tank and the owner said yes. A couple days later, he died. The second time we went last weekend, we were looking around for some fish for our cichlid tank. We spoke with one of the girls that worked there. We told her what type of fish we had including our biggest fish, the 6.5 inch chocolate cichlid. We asked her about some fish we liked and she told us they wouldnt be a good fit for our tank, and showed us her favorite fish, a Mono, which are about an inch. We liked them and couldnt decide between those, or a bigger blinker eye fish, and she told us that both would be a good fit for our tank. We were concerned about the size difference and she told us that they would be too fast to catch so they would be fine in our tank. We got 3 for $40 and change, and purchased some food and went home. We put them in the tank, and about 5 hours later we were watching tv and I heard one of the fish jump out of the water. I look over and it turned out they had caught one of the monos and was eating their face off. We quickly got the other two and put them in our other tank where we have 10 silver dollars. Within the next 4 days the other 2 had died, not from getting picked on or attacked, but just died. Turned out they are also brackish fish. I contacted the owner and he got mad at me saying we should have known better not to put a 1 inch fish in with our 6.5 inch fish. I said we had questioned that and the girl told us it would be fine. He said he doubted that happened and he doubted she went around with us tank by tank to answer all our questions because they usually had a lot of people on Saturday and dont have time to do that. I told him that we have 3 tanks, and while we are knowledgeable about fish,we know more about community fish than cichlids and still rely on the people that work at the stores to guide our decisions. He said any good fish owner knows not to put small fish in with big fish and he would recommend that we not get any more fish for our tank since we didnt know that. He was very rude, and implied that we were lying about that the girl suggested the Monos for our tank and that she went around the store with us looking for a good fit. I told him he lost a customer, he said that was fine. We will continue driving 30 minutes to the fish store we started with when we moved here. We have 2 community tanks (which the owner said silver dollars are not community fish, but looking it up, they are indeed a large community fish) and have had community tanks for over 15 years, and have had our cichlid tank for over 2 years now. Out of the 5 fish we purchased at Fish R Us, we have 1 left. We will not return to Fish R Us

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MI

Michael Hardman

I have a SPS dominated mixed reef tank and have been in the hobby for 10+ years. I recently bought a bicolor blenny from this shop and after quarantine added it to my sps dominated mixed reef. the blenny immediately started to nip at my corals and after only two days had compleatly striped my milli and tenuis of all their polyps, of course that is no fault of the store, just bad luck on my part. However, when i attempted to return the fish they would not refund my money(understandable) and refused to give me store credit(dick move). They said they would however take the blenny back(makes me wonder how many people had already bought this same fish and brought it back). Anyways, I always quarantine my fish and for good reason, while at this shop i noticed that almost all of their saltwater fish had ich or were in the same tank as other fish(tangs) that had ich. Having a "reef" tank, i am always interested in corals and was delighted to find that they had a few frag tanks with various corals, however i found that they were neglected and full of caulerpa and aiptasia and the only piece i was interested in was actually encrusted onto the rack so i was unable to purchase it. All in all, if youre serious about your tank and the well being of the inhabitants i would steer clear of this place or you will likely end up with a tank full of aiptasia, caulerpa and ich. I posted a similar review on their facebook page and the owner responded in a very rude arrogant manner, he implied that i was just an idiot and that i didnt know what i was talking about. This shop is immoral, unethical, disgusting and the owner is know it all jerk that takes advantage of people just to stay in business. STAY AWAY!

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ST

Steven Wagner

I walked in looking for some food for my African Dwarf Frog and was greeted by a young woman who promptly got it for me. As soon as I said I wanted to look for another ADF, she asked for the food back and that she would hold it at the counter. I worked in retail for 10 years, so I know when someone is being treated like a thief. Since all they do is provide fish and fish accessories, I didnt think to question their water treatment standards. I ended up buying an albino African Clawed Frog and a Pleco to help with keeping my algae in check. I acclimated them both before puting them in my tank. Less than 12 hours later, the Pleco was dead. You may ask, "How do you know it wasnt your Nitrates, Nitrites, Ammonia, pH levels, water temp?" Well when I make an investment in something long term, even if it is low cost, I like to do my research first. I made sure all levels were correct and observed the pleco for over 3 hours. No lethargy after that time, so went to bed at 1 AM. Woke up at 6 AM and checked on the Pleco and ACF. ACF was already waiting for breakfast while the Pleco floated lifelessly. I nudged him several times with no response. Checked all levels again and they were almost the same. After reading reviews for this place on here, I think I know why. I just hope whatever the Pleco had wont make my tank a biohazard pool. Are there any good aquatic stores left?

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DA

David Zam

I have not been in this store for a while but I drive past it every day going and coming from work but never stop by because they where closed when i got off work early in the morning . So this morning I made it a point to stop by. The store is the same I remember last time I went in their clean,fish tanks taken care of,fish happy and healthy! The owners are still friendly and respectful to allow you to walk around and spend as much time as you need looking at their beautiful fish with out standing on top of you and following you around. Yes they came around a few times to check on you to see if you needed help or to let you no about there specials they are having. She let me no there koi fish where on sale buy one reg price get the second one 50% off.I asked her how come you all are marking them down? She told me they over bought them so they are marking them down for there customers. Then she left me alone to keep looking around, I never felt rushed to buy something, I like that! When l was ready to buy some koi she stopped what she was doing and was very willing to give me her full attention. That is great customer service, and that is why they have been in business for this long!! I plan on making it a point to stop by their more often from now on. thank you keep up the work fish r us!! :-)

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