Cards & Comics Connection

Reviews 3

AL

Alex Holmes

I love this store.. only make it here on occasion. Owner and co-owner seem like good people. they have a Huge play space.. theyre product selection is awesome. I would give it 5/5 if not for some of the Employees... lately a man named Travis has been working there... he is infuriating to deal with.. only half knows what hes talking about and has no customer service skills... every time Ive seen Travis his gut is hanging out below his shirt.. his clothes are full of holes.. looks like he doesnt shower.. does not seem to value his personal appearance or hygiene and I avoid him... Usually 3 or 4 ppl working at the store.. manager and co-manager are always preoccupied. They are busy with a tournament or putting stuff out.. may wait 15 minutes or more b4 they help you. Worth it to not deal with Travis. will be here an hr before you leave if you came to browse any card game stuff and want to buy... others usually not helpful. To compare and contrast twice some time ago.. I had been helped by a guy named chris Chris was best service I had there... I made sure to ask his name and shake his hand because he went above and beyond.. when asking about some magic cards he found them quicker than anyone else and was invested in helping me and other customers He knew what was in each set on the shelf... was able to suggest to me what packs to buy... I ended up buying more than planned cuz he was very helpful. he helped me think of ideas I didnt yet... he was professional and courteous he asked what I was building.. I said I aint an experienced player, but I told him anyways and he suggested other cards that I could use, and talked with me between helping customers about the kind of deck I was making and things I could do with it... really knew what i was going for and how to help Normally I am in and out of the store cuz of really loud customers playing games at the store and how long it takes to get what I need... a lot of people like to butt in to conversations like this at the store. Chris was the most informed person Ive met behind the counter there and would stay to chat any time... travis and others that help the owners seem jaded lazy and are never as helpful.. Not sure why theyre still working there cuz it made at least 2 friends of mine stop going.. would want to stay and play but never time cuz of how long it takes them.. but yea the new guy travis is the opposite of chris.. travis has no customer service skills aint too bright... still love this store... just wish they didnt let go of Chris or he didnt leave or what happened.. dont see him there anymore but he run circles around the rest

JA

James Stroup

A good friend of mine walks in on Christmas Eve (so literally 3 days ago) and tries to get his little nephew a Cyber Dragon Infinity card for a last-minute Christmas gift. This is a YuGiOh card, for those who dont know, and unfortunately, this store is the only place in the immediate Conroe area to shop for YuGiOh cards unless youre buying packs or starter decks. My friend goes in and asks for the card, and literally 10 seconds after he walks in, he texts me freaking out because of how the customers--and Rob himself--were treating him. He asked me to give him a picture of what the card looked like, because he knew he wouldnt get any help from Rob. The people that were there laughed at him for not knowing anything about YuGiOh or any of the cards; he doesnt play, and probably never will, but out of the goodness of his heart, he wanted to get his family something nice that he knew he would love. Yet here Rob is, being rude and disrespectful to a potential consumer, like he has been to me and my friends so many times; I always get complaints from people about how he treats them, and honestly, Ive kept my mouth shut about it this whole time. But this time? I dont think so. He harassed someone that walked into his store looking to buy a product that he had no idea what was, and he let his other consumers treat him disrespectfully as well. On Christmas Eve, no less. I can only imagine how he treats people on regularly-scheduled days. If youre looking to buy Pokemon cards, go to Space Cadets. If youre looking to buy YuGiOh cards, just do it online. I do so happily so as to purposely avoid the grievous displeasure of doing so here. Finding the cards you need in person is not worth the utter disrespect and derogatory disservice you will find here. This needs to stop. This does not need to be supported. Space Cadets are much friendlier, they have a supportive staff of people who are more than willing to help and accommodate to the needs of the guest (at least, every time I walk in there, which has been 37 times in the last three months), and their staff are ALWAYS friendly. Its the difference between someone who likes anime and someone who likes seeing anime women naked: one place, youll get a wonderful experience with wonderful entertainment and pleasant memories, where the other, youll get a pile of sleeze that is only there because it knows you like it and there isnt anywhere else you can find it without resorting to pornography...or in this case, going online and getting what you need. This is not how you run a successful business. This is how you start to teeter down the brink of destruction.

RE

René Mendiola

This business deserves about 1/8th of a star, if even that. Today, I had the most displeasurable service that I have ever experienced in my life. I was a first-time customer today, and I had an interest in buying a holographic card on a shelf, which the owner of the store gave to me to look at. He says that he also has the card in a non-holographic version, so I say that I want to look at that one instead. He then claims that he already gave it to me. When I say, "no, you only gave me the holo one", he flips out. He starts to look in every binder and every box for the non-holo one. He is persistent in the notion that I must have had it, put it somewhere, and forgotten where I put it. To this point, I have only seen the holo version; he has never given me the non-holo version like he claims he has. I even clear out my pockets and offer to pay for the missing card anyway so he doesnt think that I stole it. He declines my offer and snarks, "no, thats what this is about. I have 2 of those cards, Im not stupid." At the end, he takes away the cards that I already planned to buy and says, "these arent for sale; i dont want to sell them to you anymore". Yet, as I walk out to my car, he runs out of the store with the non-holo version in his hand. He yells, "Hey! I found it! I told you I had 2 of them!" He tries to walk towards me but I tell him that I refuse his business after the way that he has treated me. He shrugs his shoulders bitterly and like a child, he calls back at me one more time, "but i told you that I had 2, didnt I?!" ... Kind sir, I believed you when you said you had 2. I was just trying to get across to you that I did not have it so you could stop blaming me for misplacing it (or stealing it). I was not challenging you over who was wrong or right- I just wanted cards. Thank you, Cards and Comics Connections, for the service; Ill be telling everyone about you.