Category: | Furniture Store |
Address: | 7713 Burnet Rd # A, Austin, TX 78757, USA |
Phone: | +1 512-451-0213 |
Site: | furnitureintheraw.net |
Rating: | 4.2 |
Working: | 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 12–6PM |
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John Giese
My wife and I ordered a table and six chairs, a coffee table, and a tv stand from furniture in the raw when we moved to Austin this summer. We were impressed with the quality of the solid wood furniture, and we liked our sales person (I dont recall his name, but he was very patient and friendly). Unfortunately, it all went down hill from here. First of all, we found out, right before sealing the deal, that the coffee table was going to take an extra two weeks beyond the other furniture (for a total of ten weeks wait), and that we would have to pick it up, or wait the entire 10 weeks for everything. At some point nearing the 8 weeks mark, I called to see when we could have it delivered. I know for a fact that the lady I spoke with said the following Wednesday. I called on Tuesday, and suddenly it had become the following Friday. Furthermore, the lady I spoke with was quite rude about the whole ordeal. When we receive our furniture (and the delivery guys were great, BTW) we were somewhat disappointed with the stains. We had ordered our table in one stain, and the sales person had assured us that the TV stand, although not having the exact same stain, would be imperceptibly close when across the room. This couldnt be further from the truth. The TV stand was quite obviously a much darker color. Furthermore, the tables stain doesnt even match the chairs stain!! The quality of the construction is quite good, however. Finally, to top it off, at the nine week mark, I call to see if our coffee table is in and they tell me it is on back order and wont be available for another six weeks! When I talk to the manager about this, he is apologetic, but only offers to deliver it for free (which we are not interested in at all, because then we have to wait for a three hour window, when we could just as well pick it up. So, overall, the furniture is nice, but their customer service is quite bad. And worst of all, we are quite unhappy with the stains not matching.
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Christine Johnson
We recently purchased a table a 8 chairs and have been fairly happy with the results. The original stain was very wrong and not what we expected at all, but they fixed it immediately and re-stained it darker for us. We had a few more issues, but everything there is one, they fix it. Overall, i am very impressed with their service and the quality of their work. No on is perfect and if I get there service for any mishap, i am happy to continue purchasing from them!
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Coby Gleason
Horrible service. Incompetent staff. They label their furniture "real wood". There is no such thing. Its all cheap rubber wood. They are routinely late on deliveries and dont explain the process of obtaining furniture well during the purchase process. Also, their manager Larry is rude and looks like a poor mans Kenny Rogers. I sure wish he knew when to fold em, cause hed shutdown this horrible operation.
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Robin Nelson
I live in Indiana and when I was visiting a friend we came into their store. I could not believe they carried only quality SOLID WOOD furniture for FAIR pricing. The staff and owner were very informative and made it easy to decide. I bought a dining table set with chairs as well as a media center. Wish we had a store like this in Indianapolis!!! Love that it is LOCALLY owned and not a chain store.
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Ryan C
Super happy with this store. We had shopped several places, but ended up buying a bedroom set here. Deric was very helpful and patient, and explained everything very well. We were also very happy with the delivery service. They were HALF the price of most other stores, and the guys that delivered were thorough and neat. They even helped us remove the old bed before they built the new one.
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angelo mckinnon
What a great experience. I bought a custom bedroom set that I love! Harriet helped me personally figure out what might look best for the space I had, and worked with my personal style to achieve the best possible results. I love buying from a local family owned Austin business that really cares about their customers. Would definitely shop there again.
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joseph marro
DElivery people were on time and very helpful. The delivery time from when we purchased kitchen set to delivery day was very long....had to contact store twice to get delivery. OFfice personnel that I talked with were not customer friendly..the reason I rated them 4 stars was because of the delivery people.
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A Private User
If you want high quality, solid wood furniture, this is a place to go. You may have to finish it yourself, but if you like doing that sort of thing, this place is ideal. Friendly staff, good selection, reliable, and will negotiate prices if you are buying a lot. I enjoy and trust this store.
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A Private User
We bought a dining table and chairs a few years ago that we have been very pleased with. Recently, the seat came loose on one chair--not something I could fix myself--and Furniture in the Raw fixed the chair for free even though it was past my warranty. Im pleased with my experience with them.
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Kurt Antonini
Everyone here is very helpful. The offerings are fantastic, the quality is spectacular, and the delivery team was punctual and helpful. They keep a record of your staining for future color matching as well. Wouldnt go anywhere else for word products.
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Gene Martin
Real solid wood furniture. Friendly staff. Nice prices. You can buy furniture unfinished and finish it yourself or have them do it. Very interesting "cabinet" beds better than Murphy beds for small spaces.
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Dee D
I have always loved this place, and it has been a "go-to" place for shelving, entertainment centers, etc. They do such a nice job of finishing it for you that it is worth the extra $$ to have the pros do it.
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Andrew Chen
This is a great store, especially you can pick the color to matches your other furniture or room. The only thing is that price might be a little pricy. Just think about this is kind of partial custom work.
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Crystal Segovia
I purchased a bookshelf for about $600 and I am quite disappointed by the quality as I requested a solid oak bookshelf (sturdy and heavy) instead it is light as a feather; will not be ordering again.
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Vaughan Scott
A really good source for wooden furniture. They will put the finish on for a fee. Most furniture is high end.
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Amanda Parsons
Have multiple pieces of furniture from them. Great stuff that we can pass down to our kids.
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trey courtney
Great selection and friendly staff. Not pushy and they take their time helping you.
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Rurh Cook
They go there exta mile for you.i will shop there again.excellent customer service
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Jeff Eltgroth
They have a very wide selection of furniture and the prices are reasonable.
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Lynda Bell
Helpful folks and awesome selection. We love every piece we have purchased!
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Michael Johnson
A little pricey, but it shows in the quality and their service
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Vu Huynh
nice place to visit. very unique pieces of handmade furniture
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Aaron Moto
Everything you need for your raw furniture desires.
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Patrick W
Got my Serta mattress here, great deal.
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Clay Honeycutt
Loved the service I got here.