Verizon

Reviews 10

MA

Marie Theriot

I waited over an hour to speak with someone. When I finally did I was given incorrect information. My account was charged $380 (which apparently is standard should you return a phone under warranty if it has any damage) btw, Verizon sent me a picture of the "damage" after I demanded to know why I was being charged, and the chip is so miniscule they had to magnify the image several times, you couldnt even tell what you were looking at. Then they circled it and drew an arrow. Thats how "damaged" this phone was. I wish I could upload the picture. What a joke. When they say no damage, they mean your phone must look exactly how it did out of the box. But thats not what pissed me off. The clerk didnt even warn me of the possibility of having to pay these charges for returning a "damaged" phone should they have missed something. I would have just bought a new one! The fees of returning the phone cost more than the phone itself! I spoke with customer service and they said the only way I might get these charges taken off is if I spoke with the store manager himself. So I did, instead of apologizing for missing the chip or his failure to communicate the possible charges, I got, "I dont know what you did with the phone after you left my store and before you sent it in, if you damaged the phone you have to pay those charges." Ya, okay.

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Z

Z Bell

I visited this store after a VERY poor experience with the store in Frisco at 121 and Preston where I received no help at all with a broken phone. Frustrated and desperate for a phone I mentioned a switch of providers because I could not afford a phone at retail price for $500+. The rep. (knowing that I had been a customer for over 11 years) then told me in so many words that I might be better off because there was nothing more he was willing to do for me. I then called Customer Service, unfortunately and very surprisingly "Greg" was not willing to bend to help me out either. By chance, I stopped in at the store in Allen and honestly, it was a WORLD of difference. I spoke to Kurt and Dwyane and between the two of them they were able to keep me as a customer. I did not leave with a new phone because of certain circumstances but, these guys were so accommodating and were able to do what the other store and customer service could have done but chose not to. I will continue to be a customer of Verizon ONLY because of these two guys. I would highly recommend to anyone that wants to receive superior customer service to this store and to these two guys specifically. Thank you guys very much!

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WI

Willis Morrison

If there was an option for 0 Stars, I would have chose that. I went in to see what options I had to upgrade my service as my lines were out of contract. The "Assistant Store Manager," John, was the employee I was ever so lucky to get to assist me. John refused to help me under the defense of "not being able to verify me." I was in disbelief! I provided John my drivers license, social security card, and verified my billing address, security code on my account and even pulled up my verizon bill though the app on my phone. Despite the multiple IDs i had provided, his laziness took command and he refused to provide me service. As I raised my voice and started to become angry, Tony, another "Assistant Store Manager" took over and provided me the service i wanted. I quickly calmed down as Tony was very helpful. But the damage had been done and I will never be using the store again.

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RI

Rita Yun

This store is HORRIBLE. Most of the staffs are rude, and super unprofessional, except for one, Mavin, who surely can help. They loudly laughed and talked to each other while I was talking to Verizon customer service on the phone. They even brought toys to entertain themselves at work and made fun of each other. Its hard to believe that I was told the store manager was in her office at that time. She can ignore such bad service in her store? We trust Verizon because of good signal and the professional services, which are supposed to have. However staff training is also one of the most important thing to continue a businesss good reputation, especially in service industry.

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A

A Private User

Went there Monday, lousy customer service. I was greeted quickly but after that I was on my own. I was looking to upgrade so the guy shows me where the phones were and never came back to check to see if I found anything. So I went to the front desk 3 guys were working up there two were with customers and the guy in the middle didnt have any customers. So he looks up at me and started back doing whatever he was doing like I wasnt standing there. There was hardly any customers in there at the time. Thats when the guy who first greeted me turned around and came to assist me. I actually felt like i waswas being rushed out of the store.

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ST

steve belden

we switched after 24yrs w SWB/Cingular/ATT. pretty much the same store experience as ATT. made an appt a month ago, arrived early, got served right away but still took over 3 yrs to switch 3 phones and an ipad. then the "fun" began...set up to autopay and they withdrew late, charged $5 "late" fee. all the "credits" they applied take at least 2 billing cycles to hit...no response when i asked "can i wait 2 billing cycles to start paying?!" we are now paying almost exactly the same as ATT but with less data. lets all hope the miserable cell industry changes dramatically in the nx 24mo.

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MI

Mina Linzag

My fiancé and I have been to this location several times. For the most part, we get friendly service. However, we met James from Pennsylvania today and he was awesome! Super personable and very knowledgeable. He was also passionate about helping us find what we were looking for. He made sure we were aware of different options that were available for customers that would be the most cost-effective for us. Will definitely come back again for his services! Thanks James!

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A

A Private User

Great helpful service at this location. Went in here on two different occasions and both times the staff was very helpful and friendly. They were alain helpful in answering questions about their devices. Went to the at&t store just around the corner and wasnt impressed with their customer service. They didnt even act as if they wanted to be there. Overall im very satisfied with Verizon employees at this location and will be returning for future business.

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PE

Peggy

Sherman "was the man!!" Came in originally to get a phone for my daughter and he hooked us up good! Not only did we get the phone but we got an outstanding promotion and received a free iPad mini. His professionalism and and eagerness to get us the best deal possible made it the best experience I ever had at Verizon. I have been a customer for over 20 years and will remain so because of this wonderful experience. Thanks Sherman youre the best!

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DU

Duc Le

I will give 0 star for this store if they have it. My wife purchased a charger here. We returned it the next an hour. There are some employees available there. But they said we had to wait for the salesman who sold it. He was busy with the client for 30 minutes. Noone can do it because it will be take away their commission. We have been never seen the worst customer service in our life. We never go back that store again.

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