Category: | Eye Care Center |
Address: | 6800 Charlotte Pike Suite 110, Nashville, TN 37209, USA |
Phone: | +1 615-354-5807 |
Site: | visionworks.com |
Rating: | 2.7 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–5:30PM 1–5PM |
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Leslee Marie White
Update: once again the staff the day of the exam was great!! All the people we encountered were helpful and kind. Then today we went to pick up my daughters glasses and in the less than 5 minutes it took to get them and have the adjusted Elizabeth took a personal call and proceeded to order her lunch while working on them at the front desk. I am not sure when it became acceptable for an employee at a doctors office to take a personal call with a patient but I was not pleased!! This VisionWorks is a hit or miss every visit. The doctor was nice enough and the girl at the desk the day of my exam was very sweet. The girls at the desk at about 3:00 pm on 5/26/16 were awful. They called to tell me my lenses were in. "Great, Ill be by on my lunch break." I stroll in to get my lenses and am told I need to be seen by the doctor. "How long will that take?" Im told the doctor will be with me in 10 minutes and that itll take 10 minutes. Uh, 30 minutes break, 7 minute drive. Had the girl on the phone told me this in would have waited until after work. Very annoyed I let them know that by them not telling me this would be a 20 minute ordeal they are costing me income. The girl just brushes it off. When the doctor finally sees me she asked how I was and I said frustrated. She didnt even acknowledge I had answered. Half assed my check and then gave me my contacts along with the receipt and paperwork for someone else who had just been in there. (Can you say HIPAA violation?!?) Rather than deal with them again I am kindly mailing the receipt to the other customer as his name and address was on the receipt in my bag. Dr Chambland and Kayla 5+ stars. Female doctor and Nicole/ette -5 stars. Evens out to zero stars but giving 5 for Dr Chambland and Kayla.
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Brenda Bienati
I dont recommend coming here. I went to get my vision checked and the gentleman that was testing my eyes told me there is nothing wrong with my vision other than its "always been bad" so I asked him if it woud be "fixable", and he told me no. Come to find out, after seeing several specialists, I have been told I have multiple sclerosis which is causing my vision loss, NOT MY PRESCRIPTION like the gentleman at Vision Works said. So if you DO choose to go (which I suggest you dont), be aware of what they tell you and how "accurate" your prescription is, mine was actually wrong.
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chris staggs
Second trip to this store, same basic experience. Eye exam was great. Doctors and staff were great, fast, and friendly. Problem began when trying to buy glasses. I tried to explain that i was on a budget, and all i needed was basic lenses. I was ignored after adding all the extras id already said i didnt want. The price was 4x higher than ive paid in 30 years of wearing glasses. I tried again to explain what i wanted, but was still being pushed to spend more. Even telling me they were trained to do so. Really, Trained to ignore the customer?
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Ashton Harris
Im confused, normally when I visit, the service is great! Receptionists are nice, optometrists even more pleasant, everyone is all around great. But things have recently taken a negative turn. Unfriendly the past 3 times Ive been to the location, and I was left on hold for 12 minutes when I requested my contact/eyeglass script to be sent. She did apologize when I called back and said we were "disconnected" and kindly helped me out, but I wont be returning. Ever again.
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Deepak Bansal
Bad service, rude employees. Incompetant people who cant manage insurance correctly. My insurance had to contact them several times and they kept saying I was never seen there. When I called, they said obviously I had been seen. Dont know why they are so incompetant and cant get it together. Will not send any of my patients there again.
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Rolanda Amos
The young ladies at the desk were nice and friendly. But the doctor on duty today Monday was awful. I didnt get to see him be his demeanor in the office was rather arrogant and plus there was no other customers in there and I still had to wait over 45 minutes so I decided to leave and not see that doctor.
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Meghan Daughdrill
Horrible customer service. I called and asked for an eye exam told us it was 50 bucks then we get in and they say its 108. They said they thought we wanted glasses. I didnt even know there was two different exams dont tell your customers one price if you have two different exams!!!!!!
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Brittany Austin
I just walked in to ask about a pair of sunglasses to buy, as Ive had lasik done on Friday and not one of the workers asked me if I needed help or talked to me at all. Worse experience Ive ever had, I will never set foot back in there, Id recommend going somewhere else
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Ashley Utzman
Got my prescription wrong, ordered wrong contacts, refused to fix it unless I came in (to exchange contacts), doctor seemed in a rush and didnt inquire/ask any questions, and the store manager is rude to her employees and wouldnt make eye contact with me..
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BeeTimeMakeup
This place is awful. The receptionists are young girls that have no training or respect for their customers. The actual "doctor" was one of the mot rude men i have ever seen in my LIFE. Dont go here, find a place that WANTS to help you.
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Robert Hendeeson
If i could use 0 stars i would. I went in to have a pair of frames fixed and instead of trying to fix them they tried to get more money out of me. I will not be back. I give them -5 stars. This place is a scam and a joke.
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Jonathan Eberlin
Friendly staff and doctor chamberland was great. Very friendly and fast. My girlfriend had bad eye pain and could not open her eyes. They were able to squeeze us in without an appt and take care of her. Very thankful!
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Yahya Sharif
If I could rate this 0 stars I would. The worse experience I ever had at a eye care. Never in my life was I treated unfairly like I was here. Dont spend your valuable time and money here. :(
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The Orange Hoody
I love this place anytime I have things to do with my glasses boom out of there in 10-25 minutes great service 5 star totally.#visionworksrocks
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Colin DiNatale
Great service i felt really good about being here
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Melissa Raber Jennings
Really happy with the service and my glasses.
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Thea Demonbreun
Awesome service !