Kay Jewelers

Category:	Jewelry Store
Address:	2126 Abbott Martin Rd #292A, Nashville, TN 37215, USA
Phone:	+1 615-385-1279
Site:	stores.kay.com
Rating:	1.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 8

Reviews 5

LESHAUHNDIN KIRKENDOLL

The absolute worst customer service. The manager Brandon is horrible. I took my chain in to be sent off for repair on a Sunday. Brandon told me that if the chain had been repaired more than 3 times, they would deem it "defective" and replace it. I asked how many times had I brought it in (myself knowing it was at least 3), Brandon says he would have to call customer service to check. He picks up the phone and pretends to call I assume, because he comes back seconds later and says "oh customer service is closed on Sunday". I told him no big deal, I would call the next day. Come to find out, customer service is always available to the stores, even on Sunday. Not only is Brandon rude and lacks basic good customer service, hes also a liar who doesnt want to do his job. A week later I called the store and spoke with the very nice assistant manager Melody who actually informed me that it was the manager who helped me the week before. Melody didnt seem shocked that I received the treatment I did. Ive made 2 attempts so far to speak with the district manager Vince Johnson. PLEASE STAY AWAY FROM THIS LOCATION IF YOU VALUE YOUR TIME AND BLOOD PRESSURE.

Ambra Billotte

I went here for help and am realizing its all the same. I just want a ring. Im sick of waiting over three hours not to be seen, Im sick of bending over backwards just for Kays to screw me over. I seriously hate this company. I shouldnt have to say that when a company makes a mistake its their job to make it right..Ive been more than patient and they took all the meaning out of my rings. Ill never have the ring my husband wanted me to have and the pics I have of my ring on my wedding day that I spent so much money only show just how crappy the rings are. Do not go to Kays, not worth the time, money, and especially not worth the heartache and tears Ive cried over watching my ring being mulated. This store didnt destroy my ring (the one in Clarksville did), but they arent doing a whole lot to fix the problem.-----Find me on facebook-Ambra Billotte, and Ill show you pics and video of what the Kay standard is...itll make you sick).

Adriane Seiffert

Took my watch in to get the battery replaced. Its a $2000 watch, so I wanted to go to a jeweler and not to one of those small watch places. The jeweler said he was the expert for watches when he took it from me. Not only could he not replace it, but the jeweler gouged the back of my watch trying to get it open. He didnt even own up to his mistake, but just gave it back to me and told me to go elsewhere. Do not trust them with your precious objects.

Joyce Lighari

Stay away. Customer service is awful. Took wedding ring and wanted a stone added to it end of November. Promised December 10th. Still no ring and its February. Came back i the end of January with out the work done right. Sent it back with the promise of a rush on it. Less than two weeks was promised. Its over two weeks now and still excuses. Disgusted!!!

Trevor Caddell

Once the associate realized I was just browsing he was a bit cold. His accent was hard to understand.