Roberts Toyota

Category:	Car Dealer
Address:	1027 Nashville Hwy, Columbia, TN 38401, USA
Phone:	+1 931-388-3006
Site:	robertstoyota.com
Rating:	3.8
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–6PM Closed

Location

Photos 100

Reviews 4

Crystal Kirk

Crystal Hill and Jon Vestrheim had all but closed the deal on a 2015 Chrysler Town and Country Touring; the only issue, no one at the dealership could figure out how to fold down the 2nd row seats. They both assured us they would have the van serviced at the Dodge dealership to fix the seats prior to closing the deal. As we were wrapping up signing our initial paperwork with Jon , Sales Manager Brandon Richmond presented my husband with a paper to sign stating they would only cover up to $300 to repair the seats. My husband, signed the form as I continued to talk to Jon. I looked up and noticed my husband signing the form and decided to inquire further. Immediately we asked for Brandon to return with the paper so we could void my husbands signature because that was not what we had agreed to. We had agreed to the seats being fixed at the dealerships full expense prior to purchase. Instead of Mr. Richmond returning immediately with the paper, we were shuffled along to the office of Finance Manager Mike Milligan. Mr. Milligan said he would continue the paperwork as far as possible while we waited on Mr. Richmond to return. After reaching a point where we couldnt go any further, Mr. Milligan started to inquire about our financing. When he found out we had been 100% finance through Family Advantage FCU he tried to convince us that our financing through a credit union especially where we banked was a terrible thing because if the federal government became unstable and (bla-bla-bla) they could go into our account and wipe out all our money to pay the car note and wed be left with nothing. We thanked him for his offer but declined any offers to "check for a better rate" as we were confident in our credit unions rate. At this point Mr. Milligan informed us that because of our decision not to let him find financing, he would not personally benefit from our purchase. At that point it was quickly apparent that Mr. Milligan was ready to "get it overwith". He left the room to check on the whereabouts of Mr. Richmond. He returned and stated Mr. Brandon Richmond was in the service center trying to figure the seats out. Somehow we returned to the discussion about the seats. Mr. Milligan was trying to reason with us that the $300 should cover repair to the seats and the signature was just to protect the dealership from writing a "blank check" to cover the repair of the seats. I explained to him the purchase price was for a vehicle in excellent condition not one with broken 2nd row seats and we would not accept a deal until we know the seats were fully operable. At this point I decided to get up and leave the room to stretch my legs and get away from a situation that seemed to be headed south. Once outside, my husband and I both discussed how appaulled we were at Mr. Milligans "customer service skills". He made us feel totally unappreciated since our purchase wasnt "benefiting him" and treated us as if we were unreasonably asking for the seat issue to be resolved. We asked the receptionist to speak to the General Sales Manager Paul Caruana because our service had become very poor. We were again delayed. Mr. Richmond FINALLY returns to the showroom. According to him, he was not aware we were in the showroom waiting on him to return with the paperwork and HED been in the detail shop cleaning up our van getting it ready for us. HA! A few seconds later, Jon and Crystal returned and tried to patch up the situation. They agree again to have the van serviced at the Dodge dealership and would give us a call promptly when the seat issue was resolved. They are two really wonderful people who ultimately were the real losers in this deal. IF ONLY Mr. Richmond and Mr. Milligan understood the value of teamwork and great customer service like Crystal and Jon obviously HAVE figured out. The moral of the story.......Columbia Dodge Jeep Ram gave us excellent customer service......NO LIES, NO GIMMICKS, BS NOT INCLUDED. Oh and the 2nd row seats on their Chrysler Town and Country models work perfectly ;) saved a TON of money too :D

Shaheryar Saeed

I bought a lexus from this Dealership. Couldnt go myself personally to go and see the car as I live in Toronto. The car I bought was for my mom who lives in Tuscaloosa which is 200 miles far. She was unable to go to the Dealership too. The car was bought after looking at the add on the Internet and the sales person said everything has been taken care off including the regular maintenance and nothing needs to be done on the car and is in Prestine condition except one rim has a small ding on it. The drivers from the Dealership dropped the car who charged 275 dollars cash to deliver the car at the house; and then we found out. The car requires a new air filter and the floor mats which were shown in the pics are missing. Also one of the seat was ripped off and the car had a little bit of rust. When I addressed this issue with these people they didnt take the responsibility and want me to pay for what ever the car needs. Really disappointed on there after sales service. Please stay away from these people. I was a little hesitant to buy car from them after reading other reviews, but bought one. Horrible after sales service. Cant ever expect this kind of service specially in Canada.

Aaron Buesing

Bought a Toyota Tundra from guy named Greg on January 17. Great experience, price, no non-sense fees... Decided to come back, Greg doesnt work there anymore. Salesmen I worked with was very rude, unprofessional, egotistical. Didnt listen, started arguing with me, wouldnt take no for an answer with regards to the trade-in negotiation. I finally stormed out very upset with the way the salesman handled the situation. I will never go back to this dealership, nor will I recommend it to anyone. I went to Beaman Toyota in Nashville immediately after, paid slightly more for car, but they were way more courteous, and they worked with me on the trade in price. We would have purchased at Roberts that day had the salesmen not been so rude, and if they wouldnt have given us such a low ball number for trade-in value on a 2014 Camry in excellent shape, with only 5K miles. When i told him trade-in wouldnt work for us, he should have shaken our hand, and said hey Im sorry we couldnt work out a deal today... Instead of pushing me to my limit and being rude. No means NO dont be so pushy!!! If i dont agree to a trade-in price, so what, move on, and Ill move on! Im getting angry writing this...

chris udell

I took my sister in on 29 Dec and she bought a used 2011 Dodge Durango. She did not purchase the extended warranty which is now turning out to be a mistake. About 2 weeks after she purchased the vehicle the ABS control module went out sending a Christmas trees of lights to go off on her dash board. Roberts covered $250 of the $500 to replace it. this was replaced on Monday, now she is being told that 2 days later and another check engine light, that the thermostat is bad, the computer needs an upgrade and the coolant system needs to be flushed. Roberts answer to this it ran fine when we sold it and we offered her a warranty and she turned it down. Wow you are a very respectable dealer, I can assure you that no one in my family will ever shop at any Roberts Dealers ever again, and anyone we talk to will be told to stay away from Roberts. I understand it was bought as is and Tennessee has no lemon law on used cars but for a car to break down less than a month after purchasing and the dealership pretty much saying your problem, is very disturbing.