Best Buy

Reviews 4

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Tyler Waddell

I had gone to the online store and purchased a brand new TV and home entertainment system totaling about $2500. I had decided to do the in store pickup because i had scheduled the installation of Direct TV and Delivery would not meet the date. we picked up the TV 2 days before and unboxed it the night before to find that my brand new TV was a used, defective, missing parts and reboxed. I called the store and asked them to fix there mistake and come pick up the TV and deliver my new TV. they told me flat out NO and that i would need to bring the TV back in to make sure i was not lying. I then called the corporate customer services just to be told that it was not there policy to fix mistakes with a pick up and deliver when it is a in store pickup. so the next day i take the morning off of work reload the TV and drive it in. the day manager was actually apologetic especially when he found out that they had a defective return and mislabeled it and gave it to me.they offered me a 10% refund that came out to about $180 and free delivery (which i had in the first place of my online purchases) the problem i have is that is that i had to take half a day off of work, spend the gas and put forth the extra effort to fix there mistake. i am going to miss another half a day off from work to receive the delivery of the TV, and then i will have to miss another half a day from work to wait for the installation of Direct TV. they could not install it because i did not have the TV. As of now between loss work and gas i am out about $250 to $300 and I STILL DONT HAVE THE TV!!!! Best Buy needs to learn that if they make a mistake it is up to them to go the extra mile to fix it. not me. I will not shop there again. I am going to suggest that other shop elsewhere. I have spent more money than if i just shopped at a more expensive competitor and i will not be making that mistake again. I am also redoing my new kitchen with all new appliances and Best Buy will not be getting my business or my consideration. I would hope you hear this and do the same. Also, I am suspicious of what happened to the TV I ordered. I received two emails saying my order was recived and waiting in the store. a day later it is gone and, in my opinion, they pourposly passed me a defective TV while the good one went out the door with someone else. I would not trust them.

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Nic Cage

I recently acquired a car that had speakers and a stereo installed by the best buy car audio team at this best buy. Completely incompetent installation. The quality of the instal was one of the lowest I had ever seen. Instead of using the existing mounting brackets, they drilled rusty screws into the car body resulting in rattles and extra holes in the car. Additionally, the electrical crimps and connections they made were poorly crimped and not even shrink wrapped. Many of the connections (only one speaker was still functional) came undone because of the nature of vibrations and forces in a car. Additionally, they did not bother to use a factory car antenna but rather ran a wire through the rubber gasket around the door to the roof, resulting in leaks and poorer reception than the car antenna. Additionally, unlike any other audio installer, they cut into the car harness and simply twisted the wires together, not even shielding the bare contacts (nearly every professional audio installer uses solder or some kind of an automotive grade connection terminal). Additionally, they routed the wires through the window regulator and did not even screw the regulator back in all the way, making bolts come loose and come out over time. I have never worked on a radio myself but I had to take apart the car and remedy this so called "professional" installation so it would actually be functional. Additionally, numerous door panel clips were broken during the installation and instead of paying a few cents for the clips and replacing them, they drilled a screw through the panel into the metal car body to hold the panel in. I have never, ever heard of any professional service doing any of those practices, and I have the receipt to prove they did the installation. I would have taken the car back to have them redo it but I simply do not trust the technicians who did that kind of work. I would never recommend using this place for car audio installation ever. Beware!!!

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A Private User

This is absolutely the worse store EVER! They were happy for me to purchase my viper alarm and remote start and let them install it but that all changed when they needed to honor a warranty issue! I brought it in the installer HECTOR said bring it in next week we will check it for you, so I took it in when he told me. When I arrived he said its going to be around four hours, I said what you made no mention of this, I gotta work today he said if I wanted it done then I would have to leave it. I then asked for a manager and then HECTOR asked if I had a receipt to which I said no can you look it up to which he said no! The manager came and said he couldnt look it up they said I should look in my car, I rummage through my car and while im doing this HECTOR and some of his co workers gather around some chicks car as he works on it! Once I relayed I couldnt find it, they said it was nothing they could do, so I requested to speak with someone else. The manager walked me to customer service I explained the issue, they had my receipt printed and verified my warranty in two minutes. All the manager did was apologize and say earliest we can get u in is two weeks later. So I arrived two weeks later (today) for my appointment promptly at ten, the dept was closed and after the talking to another manager I was informed HECTOR called out for the day and could I drive 35mins to another store and get it done. Hello! Gas is 3.39! So I was then informed that another installer was on the way and could I leave my car, so now on my day off, a sick kid to take care of I have to leave my car with no clue when ill get it back! I cant believe how horrible this store is, I really hope they close down! They didnt even offer any compensation like a gift card or anything for all my inconvenience HORRIBLE CUSTOMER SERVICE! !!!!!!!

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Russell Burton

Ordered a refrigerator in the store. Heard nothing a week after the scheduled delivery date. Called 800 number to question and they said it had been cancelled and that I have to go into the store to fix. Go into the store and it takes 2 hours to figure out how to return the item. In the meantime, I had ordered a note 7. Knowing it was still back logged, I picked up my free band. I come back a week later to pick up my pre ordered note 7. Well they try to scan the phone and it wont work. After multiple attempts, by multiple people and multiple calls to the support number, they just decide to cancel the order so I can start from scratch. 1.5 hrs later, they didnt realize that there was a contract associated to the order. the tell me to come back. Well, I come back at lunch and of course wait for an hour before even getting acknowledged. Have to leave, come back and work with them for another hour or so just to have them tell me that the request for the contract reversal hadnt been done, it would take 72 hrs. AND... They charged me full price for the free watch because there wasnt a phone on the order anymore so it wasnt free. I come back AGAIN and now they are out oh phones. I returned the watch but have completely lost my patience. I have been a patron of BB in Greenville for almost 30 years and have never gone through this. I have spent over 5 hours of my spare time, gas and all of my patience just to try and get my money back for a refrigerator that was never delivered and pick up an online order. All of this time, the employees have been nice but not helped me one bit solve the dilemma at hand. This is amazing!!!!!!!!!

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