AutoZone

Category:	Auto Parts Store
Address:	830 S Irby St, Florence, SC 29501, USA
Phone:	+1 843-664-8330
Site:	autozone.com
Rating:	3.7
Working:	7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 9AM–9PM

Location

Photos 27

Reviews 19

Jen Coleman

If I could give a negative star, I would. I went in this location 2 years ago for a rear windshield wiper replacement. I immediately went back when I needed the actually main wiper blades replaced. It was not busy when I arrived and I had someone assist me quickly. We discussed what make and model of car and he went to locate the item. It took over 10 minutes to ring up the blades. I wasnt happy, but I just rolled with it. Since I was dealing someone who seemed to be in management, I just assumed it must have been a short staffed day - even though it was a computer user issue. We get outside and he pops my blades off, breaking one of them. He went to pop the new ones on and realized they wouldnt fit. We went back inside and he pulled another pair of blades from a rack. For another 5ish minutes I waited for him to exchange everything in the computer, paid for the upgrade cost of the blades and we then headed back out to pop them on. It was dejavu...... they didnt fit either! As we went in to begin an exchange again, I realized Id been there over 40 minutes. I politely told the guy I just wanted a refund and Id be gone. He slightly protested, to which I then told him a refund wasnt an option and I was leaving to get this taken care of elsewhere. It took another 10ish minutes to complete this transaction. It seemed that the actual manager had to keep logging into the computers for transactions - it made NO sense. I pulled up to AutoZone at 4:45pm and left at 5:50pm ....... still without new blades AND my old blades wouldnt even go back on my car since 1 was broken. I drove a few miles south down Irby to Advanced Auto. Start to finish my transaction took 12 minutes.....and that included getting out of my car, going in, getting waited on, paying and installation. I will never frequent an Auto Zone after this.

Mevi Doud

While traveling to FL in our motor home, ended up stranded at the local Sams Club in desperate.need of a fuel filter. Found this AutoZone on Google, called and reached an awesome woman named Hope. She found our part and worked some magic and arranged for someone to bring it to us (even though the store itself does not deliver). In less than 1 hr, our problem was resolved. Who could even imagine customer service like this??? Thank you, Hope! You are well-named! Stan & Mevi

Hayden M

I needed four lug studs for my jeep. It has taken over three days and I still do not have the Lugnuts. I even placed the order twice on the second day just to make sure they would come in. Every time I speak with them they tell me it will be there in the morning or after 6 PM. Every time I show up to pick up the parts they are not there. By far this is the worst part store Ive ever had to deal with.

Bradd Johnson

Some of the workers are very much unhelpful ,very unprofessional ,and some what lacks the ability to even deal with cars or car parts ,Im an very unhappy considering I bought the wrong bulb 5 times because the cashier or associate didnt even know what he was looking at , I also waited for help and got not a single bit needless to say just deal with oreilys ,you will get better service there ......

Jim Blackwell

Always go to AutoZone I get great service and the people that work there they always seem to be glad to help they are very knowledgeable its always been a good experience every time I go thanks AutoZone

When Pigs Fly

Poor service. Poor attitudes. Usually the guys that are working there dont know about the parts and they will rip you off!!! Scam artist

Brandon Howard

Waited several minutes to check out with no clerk blessing us with their presence. Put my stuff down and went to another store.

Shirley Swain

Take care about what you looking for and very understanding

Brandon Adderley

Seemed to be people friendly and know their stuff

Vernie Attaway

Fast Service, Very Well Stocked

Carlas W

Knowledgeable and good service