Shoes on King

Reviews 3

JA

Jackson Davenport

Went in for a pair of Tory Burch shoes and was greeted by a saleswoman names Gary. Although she was helpful she came across pushy and short. I decided on a pair and when she gave me the total I handed her $170 in cash and then told her Id put the rest of the total on my card. She then accidentally ran my card for the full amount. So even though I would have rather done it the other way I told her that was fine and I went on my way. After getting home and trying the shoe again I just couldnt get used to the fit and decided to bring them back (still in brand new condition with receipt and box). I had my sister take them back since she was going there and I gave her my debit card for the refund. My sister came back and said the girl (turns out it was Gary according to the refund receipt) had ran my card for the original total INSTEAD of running it as a refund!! Needless to say I was very upset since I had bills coming out of that account and now I was down over $400 be of the now two transactions. I went to the store and talk to a man who told me there was nothing they could do. Now, I work in retail and I know you can void a transaction as long as you havent batched out yet. I brought this up to him and he still said there was nothing he could do. He then said its a common mistake.... Seriously? So youre telling me yall often make the mistake of charging credit cards instead of issuing a refund and then say sorry there isnt anything we can do. I am not the type of person to write a review like this because working in a similar environment I understand things happen. However, it was the way it was handled. I felt like I was inconveniencing them to help me solve THEIR mistake. Their attitude about the entire experience was anything but sympathetic. I hate to talk badly about another locally owned business but in my opinion they may need to either have a training session on how to properly use the credit card machine or hire someone who does.

AN

Anne Bull

Treat your feet! Shoes on King is a wonderful shopping experience.

BE

Beth Wofford

Great shoe shop! Huge collection of styles.