Palmetto Ford

Reviews 3

KY

Kyle Suggs

Wow, i misjudged this place hardcore. I had an issue with my Mustang that I thought was the dealerships fault. I tried making the issue known but no one was sure how to fix the issue. I was contacting the wrong department. I felt like I wasnt being taken seriously but once I got the correct person on the phone, it was like the whole dealership stopped and tried to assist me. When dealing with sales, I was siting in the showroom for maybe 1 minute when the sales manager himself came over to introduce himself and explain the ins and outs of my car and the concerns I had with it. I then told him I am interested in an F150. A sales representative named Kelvin came by and asked how he could help. Very laid back, informative, but no pressure. He took the time to ride my wife and me through the WHOLE F150 inventory, even the ones not on the lot yet. Not on a golf cart, but in a loaded Explorer. He heard he mention my back to my wife and Im assuming he took the time to go so far as to get a truck with MASSAGING seats. Didnt find exactly what I was looking for (very picky person), so we went inside and Kelvin and the sales manager looked for probably 30 minutes at different trucks that fit what I was looking for. They found it quick too. Quite a few of them. I picked two out, and told them Id make a decision the next day. The owner himself, Mr. Graham Eubank, was also in contact with me the whole process. That was pretty impressive. I contacted them, told them which truck I wanted, and they drew up numbers in the span of an hour or so (this was all through email, i wasnt waiting an hour) I agreed with them, said ok, and they even offered to drive it halfway to my home to make the trip easier for me (almost 3 hours). I declined, they had done enough at this point. Many dealers may have written me off, BSed me, or tried to up sell me on things i didnt want. None of that here. I am a satisfied customer, and recommend anyone in the market for a new vehicle to give them a visit. The dealership was clean and there were plenty of comfortable chairs to sit at while numbers are ran, instead of someones little cubicle and desk chairs. The dealership itself was clean and well organized, cars were sorted out just as well as the trucks. I cant speak for the service department or the used car area, but they seemed pretty clean and put together. I would recommend giving them a shot to earn your business If the owner himself is willing to get elbows deep in a single customers concern, thats the kind of place Id like to have my back if I had problems in the future.

BL

Blantons AC

On February 13, 2015 My 2013 f150 completely died, I had no power to anything. I had it towed to palmetto Ford where they diagnosed the battery being dead. They replaced the battery free of charge. On August 2, 2016 my truck did the same thing. I had it towed to palmetto ford again the same day, they were quick to say the battery was the problem again and wanted to charge me 250+ for a replacement. keep in mind if they replaced the battery again that would of been 3 batteries in the matter of approximately 3 years which is telling me something else is definitely wrong. I refused to pay the $250+ for a new battery if they had just replaced it last year. I told them they need to gather more information as to why the battery goes out every year because the typical life span for a car/truck battery is ~4 years. Tom agreed and had the techs look further into it. He called back the next day saying the battery was not the problem and they had found the computer system needed to be updated. He now wanted to charge me $160+ for just re-flashing the computer system to help the truck to remember to hold the charge or whatever. I refused to pay the $160 due to the poor diagnostics the first and second go around coupled with my extended 75,000 mile warranty i have. The customer shouldnt have to tell the tech to look further into a problem if it keeps reoccurring they have computer files for a reason to find this into out... I should of trusted what everyone else says about palmetto ford. stay away from these guys they clearly dont care about customers, its all about the sales and profit here. You guys had multiple chances to refund me the $160 I gave you guys. I paid for something that should of been caught sooner. I had to tell you guys to dig farther, if it wasnt for me to tell your lazy techs to look farther into the problem. You guys would of been stuck trying to charge me ~$260 for a new battery That your guys misdiagnosed. I informed you guys this wasnt the first time This had happened. Like I said if it wasnt for me to tell you guys to dig further I would probably be in the same boat next year if yall replaced the battery when all that was "needed" was just a little re-flash which could of been done the first time I brought it in. Anyone with mechanical commonsense would know to check further If any problems were reoccurring. You guys need some more training for your service manager if he lets things like this get by in the shop on an every day basis. Unless you guys train your guys to be crooks like I hear around town.

JO

Josh Miotke

Buying a new vehicle can oftentimes be one of the most nerve racking experiences for someone. Whether its a "pushy" sales person or just an overall lack of knowledge and attention given by the dealership, there are many things that can make buying a new vehicle a completely miserable experience. When I first arrived at Palmetto Ford to look for a new F-150, I was prepared for the usual "tell you what you want to hear" approach that most sales people in the auto industry like to use. I was introduced to Mr. Frank Classen and within five minutes of interaction, I knew that this was going to be a much more pleasant experience than I was used to from most dealerships. I had several "requirements" that I was looking for in my truck. I told Mr. Classen exactly what I was looking for and a round about figure of what I wanted my payment to be. Although they did not have the exact truck I was looking for on the lot, Frank was quick to offer some options very similar to what I was looking for. I would have been very happy with the truck that Frank showed me on the lot, however unlike most sales people, Frank offered me advice that you rarely hear from someone at a dealership. He encouraged me to not settle for something that I just "liked," and to let him do everything he could for me to get the EXACT truck I wanted. It would have been much more beneficial and easier for him to push the truck they had on the lot on me and do everything he could to make me fall in love with the truck. But he didnt! And I couldnt be happier! I just picked up my brand new F-150 FX2 today and both he and I couldnt be happier with the way things turned out. Frank not only spent over TWO MONTHS tirelessly looking for the exact truck I wanted, but he stayed in constant contact with me, keeping me informed on how things were going and to make sure that I was happy with the service he was providing. So in summation, if you are looking for a car buying experience that is truly second to none, do yourself a favor and stop in at Palmetto Ford and ask for Mr. Frank Classen. There is no question that he has a customer for life with me and I know that others will have the same amazing experience I had with him as well. Thank you Frank and the entire team at Palmetto Ford! Love my new truck!