Ten Speed Spokes

Category:	Bicycle Store
Address:	18 Elm St, Newport, RI 02840, USA
Phone:	+1 401-847-5609
Site:	tenspeedspokes.com
Rating:	4.4
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM 12–5PM

Location

Photos 20

Reviews 8

Chris Hill

I took my downhill bike to these guys because I was staying in Newport at the time and they have a very convenient location. My bike had an oil leak in the fork nothing too serious... after six weeks!!! they told me that they could not find the problem but they had put it back together, it seemed to be ok now and the bike was ready to be picked up, while riding the bike home from their store I noticed the headset was all tight and squeaky and on closer inspection noticed a tool mark on one of the fork tubes that looked like someone had used a vice grip or channel lock on it and the fork was still leaking oil. I was so angry I drove out to Providence Bicycles where I originally purchased the bike to get a damage report from them (should have taken it to them in the first place instead of being lazy and taking it to a local place) they agreed the mark on the fork looked like it was from a tool and pulled the headset apart to find that ten speed spokes had left out the bottom headset bearing when they put it back together!! I left it with them and they had the fork fixed and replace the missing bearing within a week (not six!). I then approached the guys at ten speed spokes with some photos of the damage to explain what happened and ask them to reimburse me for the bike being repaired by providence bicycles. They flat out denied damaging the fork and tried to blame it on me, refused to pay any reimbursement for the repairs by Providence Bicycles, refused to refund the $40 labour they had charged me to do nothing but abuse my bike and didnt really seem too bothered that they had forgotten to put the headset bearing back in but did eventually give me $25 to cover the cost of the bearing they lost. This is probably the worst customer service experience I have ever had! Long story short... If you are in Newport, dont really care about your bike too much then these guys will happily take your money. If you do care your bike at all take a half an hour drive to Providence Bicycles or any other store in the area and get it done right!

Giffysk8s

Tom was extremely helpful and patient with me and my husband. We went in unsure of what we wanted, and he helped us figure out the perfect fit. He did not try to upsell us at all. He has our business for life!

Daniel Benson

Great bike shop. Have been buying from them for over 25 years and have always had a good experience. Knowledgable staff and always willing to assist. Plenty of bikes, parts and accessories to choose from.

Andy Kirby

Great service and knowledgeable crew. Probably the best full service LBS I have been too. Thanks for your help on a busy Friday afternoon.

A Private User

awesome bike shop! very knowledgeable staff, these guys know what they are talking about. alot of nice mountain bikes and road bikes.

Doug Brooks

Great and fast service. They could not have been any friendlier or more helpful.

Nathan Buckley

Great knowledgeable staff and selection of bikes. They also have bikes to rent.

Paige Redmon

Great place to rent bikes for the day.