Yale Lighting Concepts & Design

Category:	Lighting Store
Address:	706 E Market St, West Chester, PA 19382, USA
Phone:	+1 610-719-9253
Site:	yalelightingconcepts.com
Rating:	3.2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–7PM 8AM–5PM 9AM–3PM Closed

Location

Photos 9

Reviews 7

Matt B

I put 6 lights on order on a Wednesday, was told that the one that was time sensitive would be there by Friday, and the rest would be there the following week. They did not call me, I had to call them to find out that it was not going to be there until the following Friday. They did not call me AGAIN, so I had to call them AGAIN to find out that it was not going to be there until the NEXT Friday. So I called the next Friday (because they never call me back), and was told they never even had it and would need to order it from the factory, at which point I told them to cancel the one, and told them that I would like to pick up the remaining 5, at which point she told me they only had one there, two would be there on Monday, and the other two on the following Friday. Two more came in that Monday, and only one on Friday. She told me she would call when the last one got in, so guess what, I waited another week, had to call them because they have not once called me, and still have not heard back. Literally one month has gone by, I have had to go there 3 separate times since my purchase to pick up lights that they said would all be there within a week, and I still dont have everything I ordered, so I am cancelling the last one today. After one month, I received 4 out of 6 lights ordered. I chose Yale because they have a beautiful selection, but if I had gotten all of these somewhere else, this whole project would have been done 4 weeks ago. They do not deliver as promised, and you will have to call them regularly because they will never call you (even if they know you are waiting for it and tell you they would call you). UPDATE: I have to call back again today, because they still have not refunded my card as they said they would do last week. I hope this is the last time I have to ask.

A Private User

Not only do they not recycle your CFLs, they have no idea where to do so. Also, they were completely unknowledgeable about LED lighting. The two people I spoke to in the show room seemed nice, but confessed ignorance about LEDs and referred me to the other section of the store where you buy bulbs. The fellow I talked to there seemed annoyed that I was asking him anything, unenthusiastically flipped through a catalog to appease me, and was generally unfriendly and unhelpful. At a similar lighting store a year and a half ago in State College, the staff were very knowledgeable about lighting solutions and informed me about the current state of LED home lighting. I was excited to go to a similar store now. Surely LED home lighting has come a long way in a year and a half! Unfortunately, I was not able to find out here. Yale Electric Supply Company does not hire lighting enthusiasts. You may be able to get pretty fixtures, but you wont learn anything about your bulbs.

Linda Inverso

I worked with Joan at Yale electric and was very satisfied. She took my order and followed up on my items. She was very pleasant when I changed some items and did so very quickly and pleasantly.

Joe Pulcinella

Super-nice people here. Im not an electrician but these guys got me just what I needed and got me going. Great experience.

A Private User

no other customers in the store, yet couldnt get any help or attention from the 3 -4 people working.

John Hee

Wonderful staff

Al Giacoio