PRO BIKE+ South Hills

Category:	Bicycle Repair Shop
Address:	102 Fort Couch Rd, Pittsburgh, PA 15241, USA
Phone:	+1 412-851-1109
Site:	probikerun.com
Rating:	3.6
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM 12–5PM

Location

Photos 45

Reviews 6

The Customer

Take heed to the reviews actually posted here regarding repairs and service, its BELOW PAR, even for Pittsburgh standards. The others are most likely not pro or amateur cyclists that have visited a real shop in their life. The large stock of Giant Bicycles to sell to clueless consumers seeking the thrill of the Tour de France is another warning. Pro Bikes LLC is more more like "Pro" Bikes LLC. I have visited on several occasions since our relocation to the local area over a year ago, disappointment each time, although relatively friendly associates, the only reason why we thought of returning, whom happened unfortunately not to be there this time! Aside from South Hills being the worst place to ride a bicycle due to the dumbest drivers and a nonsensical traffic system revolving around the longest red lights in the world, "Pro" Bikes offers an absolute dismal selection, you are much better ordering all of your equipment from the Internet, "Pro" or "Am" level. So I did do just that! Top-of-the-line helmet, bib shorts, SL chain, etc. I brought my Campagnolo Record/Ritchey WCS-fitted bicycle in this afternoon for some new tape, chain, and tires to be fitted because I simply do not have the tools in our current setup, poor me. A 30-Minute - 1 Day job (if busy) for most bicycle shops or a new windshield wiper setup for most auto shops in comparison. Nope. 1 Week. This was delivered via three "professional" and "helpful" sales associates standing around doing nothing in a shop that you cannot sell anything. No approach, we had to approach them yet we were holding a bicycle and two wheels with a box full of goodies. Crossed arms, straight faced, and smart ass comments - "Oh you want us to do all of that?" And "yeah, you can just put your wheels back on yourself if you want it serviced." Excuse me, God forbid us to come into your half-assed bicycle store for a paid service. Just because you have a cheap truck with some vinyl graphics on it that says "Pro Bikes", does not mean that you are a pro bicycle store. You have better luck getting your bike serviced at REI or Toys "R" Us without the attitude above all else. And as far as the reviews on here, actual repairs that are acceptable to pro riders. Um... No. Never coming back, found two other shops worth my time and money to drive the extra 15 minutes. Including one that can do a FULL pro tune-up, which includes full disassembly, cleaning, re-assembly, and recalibration within ONE DAY. As it should be for any pro bicycle store worth their snobbish attitudes. I can imagine "Pro" Bikes LLC quoting a month for something like that and still not doing it correctly. Otherwise I recommend everyone to just drive to Jacksonville, FL to get your bike serviced by a real biking community and drive back, it will be done within three to four days including two days of driving non-stop to Florida. Good riddance.

Chad Lowers

I worked at this Pro Bikes location for six months and it was a great experience all around. The current staff that works there (Chuck, Ed, Kevin, Sparkles, and Kris) are all true bike people from all different backgrounds (BMX, Road, Mountain, Commuter) who will not push a bike on you or let you walk out the door with a bike that is incorrect for you. The sales process is typically more of an interview, finding out what kind of riding the customer intends to use the bike for, a comfortable price range for the customer, and finding out what the perfect size of bike will be for the customer. They will also ensure that you receive the best deal possible on the bike you choose. The bikes the shop sells are hand picked from every manufactures product line to ensure the best quality and value in the niche you are looking at. The prices are above that of a department store for entry level bikes, but when it comes to bikes, its better to explain the price and apologize for the quality of what youre receiving and the lifetime warranties offered by every manufacturer the shop sells. When the new store gets opened, expect a faster service department with the same top notch work that was done before.

Private User

Ive actually been here twice looking at bikes recently after driving by about 1000 times and both times I felt like I was wasting someones time. I purchased a Specialized bike from Craigslist a few years ago and wanted to get something new so I went here as they were listed as a local dealer. There were 4 people in the store but nobody wanted to help at all. I heard them talking to each other and I guess sounded knowledgeable. I got the impression that they all bike but dont really want to be bothered by customers. There was a woman there who tried to buy a bike rack and asked if theyd install it for her. The first kid she talked to said he didnt know how, then yelled across the store to someone else who said he didnt know how either so he just told her they couldnt do it. I never did see anyone over the age of about 20 so maybe they just dont have a lot of retail/sales experience. I walked around for about 15 minutes and looked at what they had but didnt want to interrupt anyones conversation so just left. The place itself looks great and they have a large selection but it definitely ruined what I was hoping would be a fun experience.

Ernest Trello

I took my kids to the store a while back and was engaged in a conversation with a sales person as my (well behaved) son sat on a bike to try it for fit. Another employee came out of the woodwork and in a very rude manner yelled at him telling him that it was not his bike and that he should not sit on it. My son who was really just trying a bike that he like for fit was very upset as was I since my sons behavior did not warrant any response at all let alone being yelled at in a rude manner. Another employee tried to apologize to me stating that the employee was known to be that way and that I should not take it personally. Needless to say that I left the store with my family and took my business elsewhere. In short NOT A KID FRIENDLY PLACE.

A Private User

I have been an avid cyclist for roughly 15years and have always jumped from shop to shop for both service and new purchases. I stopped in Pro Bikes this past week and I will never again shop anywhere else!!! Their shop is currently a mess due to construction but they informed me that in the next 6-8 weeks their location will be a massive 7500 sq. feet! The salesmen are extremely knowledgeable and the head mechanic, I believe his name is Ed, is brilliant albeit a bit eccentric and focuses on quality and precision to the exclusion of everything else. I highly suggest Pro Bikes South Hills to anyone and everyone!! Happy Riding!

A Private User

I had worked with another bike shop in the area up until a couple of months ago. However, after stopping by the store again by chance this summer, we found out that the guys here are absolutely fantastic. Whether its helping you buy a new bike or fixing up an old one, they know what they are doing. Ed is the best mechanic weve come across and we wouldnt even think of taking our bikes anywhere else now. Kris was great to work with and found the exact bike we were looking for. They definitely go above and beyond to make sure that youre getting exactly what you want and need. I highly recommend them.