Candalina Brides

Reviews 5

JI

Jill Kuhn

Attn: I STRONGLY DO NOT RECOMMEND! My sister is soon to be married and all of the bridesmaids purchased our dresses from this shop. Thankfully, early on in the ordering process, her mother in law noticed the sales rep was about to order the wrong dresses for everyone and had the problem corrected. Now, after picking up my dress we realized they ordered the wrong size! It clearly states what size I needed on my receipt but it was still ordered wrong. The dress that I ordered required zero alterations. When I asked to speak to the owner I was told “hed call me back”. I called every day for a week and still got nowhere (sometimes 2 times a day). I was also out of town on the West Coast -working- and still made the attempts to speak to the owner. At one point, an employee told me that to speak to the owner I needed to write an email. Angrily, I did but it was returned because their inbox was full. (I have the email saved as proof). I wonder if that’s where they file all of their customer complaints? Now, I would absolutely be open to the "mistakes happen" rule but after chasing the owner for a week and getting nowhere- I lost that thought. After calling every day for a week I was FURIOUS. I cant say that I was the happiest of customers to deal with but Im sure anyone would reach a point of panic when you’re the maid of honor - in your sisters wedding-that was less than a month away and your dress was too big!!! I refused to bring the dress back to the store UNTIL I could speak to the owner and ensure he was going to make it right. I live 45 minutes to an hour away and didnt want to waste any more time or gas! I specifically told that to every employee. To put the icing on the cake - I spoke to the owners wife (who claims shes the owner when youre in the store), tell me that in her country shed be expected to just deal with it and move on. #WELCOMETOTHEUSAMYDEAR When the owner -Scott- FINALLY called me a week later he treated me with complete disrespect and wondered why I was so angry. He barely let me talk and continuously spoke over me. After that I decided to cut my losses and made an appointment with my own seamstress to fix their mistake. I was hesitant to let C.B. even touch the dress after that conversation. Candalina brides can careless about their customers. The owner specifically stated that "Im not the first (unhappy customer) and Im certainly not the last..." And when I mentioned that Id be giving him bad reviews he said "hed love the free publicity". #enjoythefreepublicityjerk! ********** I would highly advise against going to this shop unless you enjoy horrible customer service and paying out of your own pocket for their mistakes!!

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NI

Nicole Burke

If I could give zero stars to this place I would. I used Candalina Brides for my November 29, 2014 wedding and they were a NIGHTMARE to deal with from beginning to end. First, when the bridesmaids ordered their dresses in early April we were all told that the dresses would arrive in 10 - 12 weeks. When I called at the end of July to check on the dresses I was told that now they werent planned to arrive until mid-October- 5 WEEKS before my wedding! When the dresses did arrive the girls immediately scheduled alterations appointments and this is where the nightmare really began. The seamstress RUINED the girls dresses! They were so bad in fact that they had to refund all of the girls the money for the dresses and alterations (after MUCH fighting back and forth and their initial refusal to do so) and the girls then had to *try* to get the ruined alterations repaired by other places to little or no avail. After all of this I still have never heard from the store owner which Ive left no less than 7 messages for. The store manager, Jeannie, is a disaster in her own right, refusing to even admit to me who she was when I was in their store in person and then wasting my time to call me afterward to "see what could be done to rectify the situation" explaining that she wouldnt tell me who she was when I was there because she "didnt want to escalate the situation". The sooner this place closes down the better it will be for Pittsburgh. Stay away from this place girls, I promise you theyll make you live to regret even considering doing business with them.

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DU

Duffy B

Attendant woke up on the wrong side of the bed! She was sooooo rude. Here is my story: My friend and I walked in and started going upstairs, as the sign indicates you should. A voice from downstairs says "Im down here." So we turn around and start going down. She then starts up the stairs and says "no go upstairs." She asked what I was there for and I told her I was in for a appointment to look at wedding dresses. And then she said "No, what KIND of dress." A little taken, I calmly told her the style I liked. She took me into the room of dresses and said to look around. She did not offer to pull for me (she knows her stock, not me.) I found one dress I had a mild interest in trying on. She asked if I needed help trying it on. At this point, in no mood to deal with her, I said my friend would help me. We took the dress in the fitting room and noticed it was dirty and tattered. We tried it on as best we could (if anyone has tried wedding dresses on, you know how difficult that can be). As fast as we got it on, is as fast as we took it off and booked it to the door. No way I was placing the responsibility of ordering and altering a dress for my wedding day in this shops hands. They cant even give you the courtesy of trying on their dresses. All I can figure is this lady has zero patience and should not be working with the public. Sheesh!

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A

A Private User

I had a terrible experience with Candalinas, and reading after reading other reviews I know Im not the only one. I wish I would have read the other reviews before proceeding with buying bridesmaids dresses from this store. They lied to me about when the products were ordered, when they would be delivered again and again. Finally a week before my wedding the bridesmaids dresses came in (and they were a wrinkled mess). Initially I was told they would be there a month before the wedding- and I called the company the dresses were from and the company said they guarantee their ship date. It was obvious that Candalina did not place the order when she said she did. Planning a wedding is stressful enough, Candalinas made it even more stressful than it needed to be. My experience was horrible, I dont recommend them for anything.

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A

A Private User

I have been going to Donetta since I was 14 years old for my first high school formals! I have purchased anything from prom dresses to bridesmaid gowns and I have yet to be disappointed with the dress, alterations, pick-up, service, etc. (that is over 7 gowns!). And now I am extremely thrilled to get my wedding gown from her!! I read the reviews and I was so saddened by some of them. All I can think of is that these women are bride-zillas. Please know that you will not find a better bridal boutique ANYWHERE. I currently live in LA and have yet to find a shop with as knowledgeable staff, more impressive pieces or better service! I think she is worth the ~2500mile trip!!! Thanks, Donetta!!

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