Bridal Beginning

Reviews 3

A

A Private User

Word of mouth spreads quickly....and I want everyone to know how this store will cause you more stress then any bride should have to go through. They will charm you up front and seem caring......but rip you off any way they can in the end. Dont let them fool you! The staff was very helpful when I was looking to purchase my dress. I wanted a few changes made by the seamstress to the dress and was told that theyd be able to make the changes once the dress came in. ...then the nightmare started!!! When my dress came in, I was told the changes could not be made by the seamstress!! The one reason I ordered my dress is because of the changes!!! Little did I know, this would be the least of my problems! On my last fitting, I found a 1 - 2" cut on the outside layer in the FRONT of my dress!!!! My mom and I were very calm and the seamstress assured us it could be "repaired". Which, it was and looked great. HOWEVER, when we asked what kind of discount or credit we could get because of the hole in my dress, they basically looked at us like we were crazy and didnt understand why we wanted something in return! Mind you, I spent $1400 on my dress and almost another $400 in alterations (which, I barely had any done!!! Complete rip-off!!). The seamstress got the store manager who wasnt very friendly and didnt really understand why we wanted anything back (THERE WAS A HOLE IN MY DRESS!!) because it was "perfect" after the repair. We explained to her that we paid for a perfect dress and the dress was not perfect because there was a hole in it. All we were asking for was half of the alteration cost back, which was $200. She offered us $100 and we told her we werent happy. So, she went and got the store owner who thought $100 was generous of them. (big joke!) He told me that if I was that unhappy, they would order me a new dress in. Mind you, it took 7 months to get my dress in to start with and this happened 16 days before my wedding!! I told him that I had 16 days and Id already been through 3 fitting; how were they going to get this dress in and do all the alterations in that time. They "tried" to call the vendor to see when they could get a new dress and the vendor "didnt pick up". (shocking!) Talk about stressful! The last thing any bride wants to do 16 days before her wedding is worry about a new dress coming in and going through multiple fittings!! (As if we dont have enough on our plates during this time!) I told them how could ordering in a new dress be cheaper then just giving me $200 back....and never really got a true answer to that. Even after breaking down and crying in the store, they were unwilling to budge on the $100 credit amount and thought it was "generous" of them.....even though my dress had a hole in the front of it and I paid almost $2000 for my dress + alterations. (They did repair it by putting an embellishment over the hole and you couldnt tell there was any damage, but what person wants to pay full price for something thats been damaged!) In the end, my dress was gorgeous and everyone loved it, However, I will NEVER recommend this place. Theyre stuck-up and rude and as soon as they have your payment....good luck getting anything else from them! Everyone at my wedding was asking where I got my dress because it was amazing. I did tell everyone where I got it, but also told them of the poor customer service and the problems I had. There were quite a few people at my wedding that just got engaged and they all thanked me for telling them my problems with this place and said that they will not go there. Word of mouth spreads quickly....and I want everyone to know how this store will cause you more stress then any bride should have to go through. They will charm you up front and seem caring......but rip you off any way they can in the end. Dont let them fool you!

A

A Private User

I have been looking all over Pittsburgh for a few Maggie Sottero styles, and when I found out Bridal Beginnings was having a trunk show I called and made an appointment. They were nice enough on the phone, and told me that the 3 dress I couldnt find anywhere, would in fact be coming in with the trunk show. I know they really have no way of knowing what is coming in, but I said ok, I will try them. The day of my appointment, my mom called (because I was working) to make sure they had the styles I wanted. They said that they did not have 2 of them, but there was still one they did have, so we kept the appointment. When we showed up, I immediately noticed the dirtiness of the store and it seemed to be in disarray. There were random dresses just hanging everywhere and there seemed to be no order. We waited about 10 minutes to finally be taken into a dressing room to start trying. The room was small, and dirty. When we walked in there were a ton of dresses from the previous customer, why they didnt take me to an empty room, I dont know. So we sat there for another 5-10 minutes while they cleaned the room out. Then the sales woman wrote down the names of the dresses I wanted and went to look for them. Thats when the air kicked on, which was right over the room, so my mom and I had to practically yell at each other to hear. We then waited another 10-15 minutes for the woman to try to find the dresses. She couldnt find any of them, and took me out to look at what was in the trunk show. None of them were there, even though they told us that morning on the phone that they would be. I then told her I didnt want to try anything on because they werent the ones I wanted. She got mad and started telling me how all of Maggie Sotteros dresses look the same and I should just try another one on. My mom started to get frustrated and I was mad about them lying, because we drove all the way to their store after they told us the dresses were there! They are rude, unorganized, and not at all clean. I will never go back.

A

A Private User

They really were just okay. There are a lot of things I wish they had done differently when I worked with them, but I did get my dresses and they look beautiful. I can understand how some people could have had experiences with rude people here, I think it depends on who you talk to and how sensitive you are. All my bridesmaids got their dresses here because we were looking for a specific one and this was the closest place to us that carried it. Some girls just thought the sales staff here was trying to be quick and efficient, but others were offended by the way they were spoken to. There was a miscommunication with one of my girls, she didnt realize that if she paid her deposit late (she was waiting for her tax refund check so it wouldnt mess up her bills) all the dresses would be ordered late. I was really disappointed when I called the shop to see if the dresses were in in April like they were supposed to be and were told they had only just been ordered less than a month earlier, when they were supposed to be ordered in January. I understand it was my girls fault for not ordering on time, but I found it very unprofessional that they didnt call me to tell me she hadnt paid yet, I would have covered for her so that everyone else didnt have to scramble to get alterations less than a month before the wedding. What would have happened if she forgot to call? Were they just never going to call and tell me that we had no dresses, even though they immediately cashed everyone elses checks? I was also disappointed in this because the reason they are all ordered at once is to make sure they are dyed the same, but the late order was a completely different color than the others, so in reality the rest could have gone out on time. I do realize it wasnt all their fault the dresses came in late, but I dont like the lack of communication with me or the rest of my party because of one persons misunderstanding.