Sloane Toyota of Philadelphia

Reviews 3

A

A Private User

Follow up: I elevated my review by one star after management at the dealership expressed concern and resolved the situation. I will continue to return to Champions service department for maintenance, as the staff there is excellent. ------------ If Ed is your salesperson, then ask for another. Negotiating with him is as about as pleasant as any other salesperson youll have to deal with, but he offered no help whatsoever when I had an issue with my newly purchased Toyota Certified vehicle. The issue began when I bought the car a few weeks ago. I was informed that the vehicle had power locks installed after-market. However, when I returned home with my newly-purchased car, I realized that the manual locks werent working; the only way to lock and unlock the car was by use of the keychain remote to operate the power locks. Therefore, in the event of an accident where the power locks might fail, Id be trapped in the car - a major safety hazard. I called the dealership immediately and was told Id have to speak to my original salesperson. I came back about a week later and Ed inspected the situation. He told me I couldnt have both power locks and manual locks. His solution to the problem was to "not lock the door" when in the car in the first place. I told him I drive through a bad neighborhood to get to work. He told me to climb out of the window in the event of an accident. I told him I could be injured and that might not be a possibility. He said that if I was hit on the driver side that the door probably wouldnt open anyway. At that point I could tell it wasnt going anywhere. He was refusing to see it any way but his. Great customer service, Ed. Ed left to go inquire with the service department about the issue. Without anyone looking at the car, he returned an hour later to inform me it would cost $1500 to resolve the problem and said Toyota wasnt liable for it. I reminded Ed that the vehicle is Certified and should have never passed the inspection (locks working properly and faulty or unnecessary after-market installations removed). He disagreed. After I demanded to see his manager, he reluctantly obliged. After waiting an hour for the manager to meet with me, I asked for him to be paged again. Still nothing. Another half-an-hour went by, and I asked for the GM. Eventually a manger showed up who I informed of my displeasure with how the situation had been handled so far. He offered no sort of apology. I presented the issue to him, and he took me to the service department. Two hours later, the issue was fixed and as it turned out, I could have both power and manual locks. In conclusion, Im sure theres a few honest members of the sales team here. But trust your gut on who youre assigned to, and avoid Ed. While the mismanagement that I experienced on the sales floor is unforgivable, the crew in the service center was friendly, courteous, and explained everything. The situation was eventually resolved favorably, but my total time spent at the dealership that day was six hours - half spent waiting for my car to be fixed. A generally miserable experience.

CI

Cindy Au

I am very very upset and will never visit Sloane Toyota at this location again. I am a very busy person and a business owner. I understand and respect other businesses when coming to the table for a deal or a purchase. My husband wanted to get a Toyota Tacoma (TRD Sport vs.Offroad). He had visited Sloane Toyota himself and met with a saleperson and agreed on the features that he requested for $37k before tax and tag (we visited other location in NJ, because of the additional NJ tax + PA tax, we decided to get the car in PA). I, on the other side, didnt know that and sent an email to this Sloane Toyota myself and a different nice female salesperson had agreed on the same $37k after talked to her boss, before I agreed to take time off to come to look at the car. Long story short, with all the combination of the features long bin, moonroof, etc. I understand that sometimes the manufacture cant put everything in one model. The sale person that my husband had the agreement on served us when we arrived. He told us that there cant be a moonroof with the model we wanted, we were ok without the moonroof (only). We signed for the deal with all the trust to the saleperson. We took the car home, and 2 days later when we first took the car out of our garage, we noticed that the car was missing 3 other features (blind spot monitor, and 2 other sensor features). I understand that it is our fault to put the trust to the sale person not to read the print again for the features (since we were very clear twice with 2 sale persons at the same place what we wanted for our car). I am very very upset. If the company feels that our offer is too low or not able to sell it, then let me know additional fee or just reject it frankly. Now we stuck with the car that missing 3 other features for $40k total after tax. My husband went back to talk to them the next day. First, they asked us to trade in (we didnt even put 1 mile to the car and loose a couple thousand dollars to trade in for the features that we initially asked for). My husband was sat down by a very nice gentlemen (manager) and explained our situation in a reason way that if those features can be reinstalled to our car because they were initially supposed to be on the deal, he was ok with that. Then a couple days later, he called back and said that we had to come up with some money in order to get it done. It is not about the money and the features any more at this point. We can survive without those features. I am very upset with the way this location does business! Big problem here!! You cant just lure people to take time off to come in to look at your car if you dont agree with what they ask for, You cant lure people to trust you and end up being unsatisfied with the product in reality. You will never earn my business and my familys business. For those who are reading my post, think clearly before even coming out to look at the car in this location. You will end up being unsatisfied.

A

A Private User

Im having trouble reconciling all these positive reviews with the experience my daughter and I had last Saturday. As she has already detailed what happened when we went to purchase a 2010 Corolla that had been advertised on line for one price for several days, only to be told it wasnt available at that price, I will focus on what left me angry and puzzled. - Our salesperson, Eric, seemed very disinterested, even after I told him that we were there to buy that day and wouldnt need financing. He told me that didnt matter, that the dealership actually does better when a car is financed. I can see where that might be the case in terms of agreements the dealership may have with banks, but who wouldnt be interested in a customer who says "Im ready to buy today and I have the means to do so"? - During my daughers test drive I mentioned that I was a long-time Toyota owner and that while I loved my Camry (2009), I was disappointed in the limited headroom. I then asked if the Rav 4 had more headroom. He responded by noting that I had sitten in the one on the showroom floor, so what did I think? Seriously? When I asked the salesperson at Conicelli this same question two days later (where we bought her 2010 Corolla), he was able to answer it, based on his knowledge of the product. - I have been a client relationship manager for many, many years, and I know that even the best of businesses can have a bad day or a person who doesnt measure up to the organizations standards. But a salesperson AND a manager? When we approached the manager about the problem we encountered about a price that didnt match what was advertised, he just shrugged his shoulders and said it was a a mistake. Once again, no one seemed to view us as serious customers. Had he offered to see what he could do about the price - and made a reasonable accommodation, we likely would have bought it. (Of course, his story that the price was incorrect, had just been fixed and would be corrected as soon as "the Web refreshed" would have been funny if it wasnt so insulting. It also differed from the salespersons story that the ad was supposed to include a note about the price including a "$2000 cash or trade-in.") So while Im happy for the customers who had a different experience, our experience was markedly different and suggest to me that something is wrong here.