Phone Repair Philly

Reviews 8

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Sherman Sparks

Going to these guys was a horrible experience. Alex is an arrogant, unprofessional tech bro who cant be bothered to return a text for two days at a time. I needed a very simple repair of a power button so that I could turn my phone on and off again. I was assured that, however, Alex was the only technician working there who knee how to make the repair. And Alex only works about two days a week it seems. And the part hadnt come in by the time I was told to pick up the phone (the next week) . Yes, Im sure it was the fault of the suppliers. A week later the phone was fixed and immediately went haywire two days later when I was on a week-long camping trip. Alex again didnt answer calls or texts for two days. I finally got the chance to bring the phone back to him ( on a day he was actually working) and he told me the technician who installed my button had been fired.I dont understand why they hired a technician who didnt know how to fix phones. Well, Alex "fixed" it again, and by the time I got home it was not working again. No, i didnt drop it, bro. You didnt fix it. Again. By the end I was out a load of $$ and just bought a new phone. My time off is valuable and scarce and I spent 5 evenings crossing the city on the trolley to get run around by these clowns. Seriously, save yourselves the trouble.

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Brandi Nequai Mccall

Came to get the screen 6s repaired, upon our exit we had told Nelson that the touch had stopped working, he turned the phone on and off to trouble shoot and it was still glitchy. Their go to phrase is "If it still has problems we can put the old screen back on and offer a refund"..... The phone had gotten so bad that the screen was turning blue when it turned on and I could only use Siri to call and text because the touch was obsolete. I called Nelson the next day letting him know the issue and that because of work I would have to come in THE NEXT DAY. He looked at it and then when I asked for the old screen and a refund because I wasnt paying $200 for a phone that I couldnt use he basically said they no longer have the old screen and they cant offer any type of refund because the service had already been completed Im compelled to think he did something to my phone during the repair and thats why he sent the screen off even though I called about the issue And now Im out of $200 and a phone. ALSO WE HAVE THEIR "LIFETIME WARRANTY" WHICH CLEARLY HELPS NOTHING. USE AT YOUR OWN RISK.

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Anthony Plata

Best phone repair store in Philadelphia! I dealt with Alex when my iPhone was having battery issues and he really went above and beyond in solving my problem. By no means did I come in with a simple fix, as I knew my phone was on its last leg. Ive taking the phone apart numerous times so this phone was missing screws, had hardware malfunctioning, and was even missing some hardware pieces! When fixing one issue, another would arise. That didnt stop Alex from putting in the extra time to resolve all the issues and getting my phone not only working, but functioning better than when I originally had it working. Ive never had an experience with a store associate where someone put forth the effort Alex did. He sincerely cared about my problem and didnt stop working until my phone was properly fixed and I was completely satisfied. With people like him working there and customer service as good as his, this store will forever have my business. A+ all around.

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Robert Mac

I purchased a IPhone SE through NELSON on April 7,2017 and Its now April 8,2017 hes a great guy and this problem has nothing to do with him. Nelson knows his job and has very great customer service skills. But I am very upset with my phone outcome. Smh (it dont go pass 64%) A few times while I was on a very important business call with our current philadelphia Mayor Jim Kenney and former Mayor John street explaining to them about our recent crime in our city it (Shut off in the middle of our conversation and turn off ) also (The battery percentage starts from 51% then goes to 20% then 32%) (The phone goes on & off) and also (Had turned it off so the percentage could go up to 100%) (stuck on 22%) I need a full refund ASAP! The phone was $190.00 I paid $205 after taxes I need every single dime I spent on this piece of crap smh

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Ashley Seiver

Do not go here. Spend the extra $30 and get your phone repaired correctly at the Apple store. I went to this store with a cracked iPhone screen because of the high reviews. I didnt realize that this store offers discounts for customers who leave reviews on the spot, without having a chance to ensure that their repair was done correctly. My screen was replaced and all seemed well, until two days later when my touch screen stopped working. I took my phone to the Apple store, where they said that I received a faulty repair. For only $30 more than this store charged, apple fixed my phone correctly. I called the store the request a refund and they refused, were rude, and recorded the call without my permission (which is illegal). Spend the extra $30 and get your phone repaired correctly at Apple.

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Makiah Starkes

Alex really looked out!!!! I had an issue with not only one but TWO guys that fixed my phone. I needed to ship out my old phone by Friday, and today is Wednesday if it was not for him I wouldve been stuck and fined my phone company!!! He fixed my phone and explained where did both men go wrong with fixing my phone! He talked to us on a business and personal level and I loved that! Thank you SO much Alex and I definitely will be having more people come to you! If I ever have an issue, Ill be returning back. I recommend this place and business! The space is so cool and different. Thanks Alex! Btw, I love the fact that it closes at 10. Its very convenient in case all the other sack stores are closed.

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Nicholas Domanico

I was visiting a friend near by when my phone dropped and my screen cracked terribly. I was super upset and I needed my phone fixed as soon as possible and I went to this store to get it fixed. Let me just start off saying the workers definitely care about their customers and helped me through the whole process and we nice as can be even though I myself, was pretty angry that I dropped my phone. Secondly, the prices are easily affordable and the amount of time it took for my phone to get fixed was basically none at all compared to the amount of time I expected. I would easily recommend this place if in need of a repair.

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Briana Randolph

I called on a Sunday afternoon to inquire about fixing my phone. The gentleman Alex explained to me that they did not provide the phone fixing service that I needed. He gave me a few suggestions on what I can do and where else I go seek for help. He took his time and was very polite and detailed when helping me. Ive never been to the store, nor have I had my phone fixed but as an over-the-phone customer, I felt well taken care of. Such service as such is very rare and hard to find nowadays, especially if you arent spending money with the business. Thank you Alex!!

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