Colonial Marble & Granite

Category:	Countertop Store
Address:	768 Corporate Cir, New Cumberland, PA 17070, USA
Phone:	+1 717-774-2110
Site:	colonialmarble.net
Rating:	3.6
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–8PM 9AM–6PM 9AM–6PM 11AM–5PM

Location

Photos 12

Reviews 10

Scott Loercher

Sales - After seeing a few ads I thought I would make a visit to see if it was one of those too good to be true deals. I met with Nick when i arrived and he took some basic information and explained the pricing and answered any questions. After explaining what I was looking for, we walked through the showroom/warehouse. He was never selling, just letting me look at options and answering any questions. He did mention in order to lock into the current deal a refundable deposit could be made. I passed since I wasnt sold on the selection, although he would have saved my over $150. He made for a very enjoyable experience. 5 STARS Template - After I purchased my own under mount sink I was contacted by CMG to make an appointment for my template. The lady was curt and I got the feeling all she does is make the same call every day. I was told my appoint would be on Saturday between 1-3. Not horrible, I requested Saturday since I an not always available on weekdays. Brandon called around 10:30am and said he could be there by 11:00am. This wasnt a problem for me but may have been an issue if I scheduled to only be home near the appointment time. Brandon was very professional and cautious around my kitchen remodel. He asked a few questions, and answered any questions I had. 5 STARS Installation - Again, received a call stating my installation will be on Wednesday between 2-5. I mistakenly assumed this meant it would take 3 hours to install and they will arrive at 2:00pm. I received a call at 4:30 saying they are on the way and will be there at 4:45. As soon as the installers arrive I can tell I am the last appointment for the day and they are ready to go home for the day. While they never appeared to be rushed, attention to detail was lacking. I understand these guys install a dozen of counters per week, I may do this 2-3 times in my lifetime. The first counter did not fit precisely so it was removed and taken outside and a grinder was used to make adjustments. The fix made for a better fit but was still not perfect. The installer asked if the small gap was acceptable or they would remove it and have another stone cut. I accepted the stone since I am doing tile on the walls and a small gap will be covered. The faucet hole was drilled on site, and after several measurements they did a good job hitting the mark. My biggest complaint had to do with the silicone caulk they used to mount the sink and counters. This was applied very hastily and created streak on the stainless sink and painted cabinets. I had to ask a few times for the caulk joints and smears to be cleaned up. In their rush to finish, the grinding and chips from the cut stone were never cleaned up. I didnt notice until they were gone. If you make an appointment, I would suggest asking for a morning spot. 3 STARS

John Moore

I was dealing with colonial for granite tops for my kitchen, laundry room, and 2 bathrooms. After I figured out everything I wanted I stopped in to order what would of been 137.9 sq ft of granite. Upon arrival during normal business hours. At 2:45pm to 2:55pm on agust 15th 2016 I was at the doors that were locked, I called the king of Prussia location and talked to a manager who said he was on the phone with the manager at the new cumberland location saying that they were open. As well as the manager of the king of Prussia location hung up on me after that and said hed call me back and let me know what was happening, big suprise i never got a call back. Keep in mind I was looking in far left entrance on the front aka the main entrance just to see no one. After I banged on the doors and yelled for someone. Long story short the prices are high and really poor service, im talking to troy granite in Camp Hill and the customer service and prices are better there.

Jenny Geller

I still cannot believe that they provided me with granite counter tops for less then the cost of a laminate install at the big box stores. Not only that, but they were very friendly, courteous and professional the entire time. I walked around the showroom admiring all of the higher end granite but not with annoying high pressure shenanigans. They did not try to talk me into spending more than I was comfortable with and they showed up on time and did an excellent job.

ffczifro

Associates were super helpful, I went in with what I wanted done and a budget for it. Good selection of stones for all budgets. Installation went very good and installers were very professional. All around it was a good experience and we are very satisfied with our new countertops.

raynold azizian

?????? One Star is too much even!!!!!! They did respond in few minutes after I posted the comments and I was happy to speak with a person who provided answers to my questions. I elevated from 1 to 3 stars.

Steve Wilson

Beautiful granite, clean & efficient installation, friendly, extremely satisfied with our new kitchen countertop! Would definitely recommend them!

JAG Construction Services, LLC

Great service, Super fast and reliable! Our favorite Stone Fabrication as they are super nice and easy to work with.

Marci Novosel

Very poor customer service!!!! Would not recommend!

Hui Yang

Very good granite countertops .I so happy.

Jeeth Yesudas

Gud