|Category:||Eye Care Center|
|Address:||133 Park City Center, Lancaster, PA 17601, USA|
|Working:||10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM|
Pearle Vision is okay. The eye doctor, Dr. E. Rohrlick, was not okay. Heres the story: In my first eye exam, she proceeded, in my opinion, a little too quick and gave me a prescription that was not correct (my old prescription was stronger), which I found out later. I went back to ask her for another prescription, holding the new glasses in my hand and telling her that they were not good enough, she was still very defensive of her original prescription. She went ahead and gave me another exam but started out really low so that I obviously had to squint to see the line. After a few switches and "#1 or #2"s, she switched to a comparatively clear prescription sort of suddenly and she said "how that?" and I said "thats much clearer!" and she grabs the Ophthalmic machine and swings it around and says "thats the prescription I gave you," with a hint of frustration. Later, my wife took my old glasses and new glasses in to be analyzed and they were off by -0.25 in sphere and the PD was different, which shouldnt have been because I dont think my pupil distance has grown that much. DO NOT GO HERE FOR AN EYE EXAM unless you are prepared to TELL her to do it again, try higher. YOU ARE THE CUSTOMER. Doctors have expertise that should be listened to but YOU ARE PAYING THEM TO DO A GOOD JOB.
I cant say that an actual eye exam here is a bad experience, because I never actually got to the exam I had scheduled. After finding the location--this exact store, directly on the website for my insurance, I made an appointment and submitted my information. A day or two later I receive a vague message about an insurance question. I try to call back, no answer. I wait a day and try to call again, no answer. I cannot answer their question by leaving a message on a machine, because I do not know what the question is, and I also cannot actually get a person on the phone. Finally, they call me back and I get to speak to a person who tells me that yes, Pearle Vision takes my insurance, but the particular optometrist (read: only optometrist) working at this location does not, and would I like to keep the appointment--no, I would not.
The Dr is horrible!!! Took my son for his first eye doctors appointment and they forced him to have the pressure test done. Not just once per eye but 3 times! Understandable that the pressure test is needed BUT there is a sign explaining what the pressure test was for, CONTACTS! My son is 4 who in their right mind would be putting contacts in a 4 year olds eyes?! She then gave me attitude when I told her enough is enough, why must I restrain my son for an unnecessary test? She tells me she cant do his exam now since she over books herself and we had to fight with my son for 30 mins for the stupid test. She doesnt take the time needed for her patients she rushes though every appointment because she schedules someone every 15 minutes.
Dr.Rohrlick, is the only optometrist I Trust with my eyes she has shown to be Extremely professional and caring, I have been seeing her for more years than I care to admit and have never felt rushed. For those that had a bad experience, trashing her doesnt persuade those patients that feel the opposite. I would recommend her to everyone AND I DO!!!
Dr. Rohrlick was extremely thorough and personable. I felt nothing but confidence in her ability to examine my eyes and answer my questions. Choosing and ordering glasses at this Pearle Vision store was also a very smooth and positive experience.
Dr. Rohrlick, the receptionist, the people up front are all kind and helpful. Helping me with my contact lense price and prescribed sunglasses was Bill, who is especially friendly, happy to assist and knowledgeable.
Doctor its gay and not respect womans