PetSmart

Reviews 9

JU

Jubilee Rivera

Awful Experience with the Fairless Hills Pa, "Petsmart Pet Hotel"!!! STAY AWAY!!T While my dog Vanity (a seven months old French Bull Dog) was staying at the "Petsmart Pet Hotel" in Fairless Hills Pa, She was treated terrible!!!! Vanity came home sick! and none of the extra services I added, were provide to my dog, even though I paid for them!! Petsmart didnt know that my sister was coming everyday on the days Vanity was suppose to be out in the doggy day care, to make sure the Vanity was being let out to play on the days I paid for, and Guess what? Vanity was never out playing in the doggy day care like she was supposed to be! She was left in her create the whole time we were on vacation, even though we paid for the service!! The manager was not available so I left a message for the manager to call me back to address the situation and my concerns but he never called me back! So that made me realize that the manager is the reason that our pets are treated awful during their stay at this Terrible place "Petsmart Pet Hotel" My believe is that If the manager dont care about the treatment our pets get when they are under their care, why should the employees care!!! Be smart make sure you pets are getting good treatment and the services you pay for when you go on vacation! If you love your pet, PLEASE STAY AWAY!!

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Maria Casaccio

I have a dog who is eleven years old and at times he gets back pain due to arthritis. I brought him for 3 nights and doggie camp. I expressed to them that at times he may limp or he might need to rest . I gave them medication for pain as per my veterinarian. I suddenly checked on him the next day after the first night and I was told he didnt want to go out for a walk. I told them to let him rest and that I will call back to check. Later the day I called back and I was told that he was doing well no complaints of limping and that he was having a great time. I told the associate that if she was sure. She said yes She call me back in a panic to come to pick up my dog that he couldnt get up and that it was too much liability to assist him to get him to the bathroom. I wasnt able to pick him up right away but instructed to provide medication and rest. The manager got on the phone and said the same. The point that I am trying to make is that I have given them his history and medication there was no reason to lie number one and number two to kick my dog out right away. I was here with my children in a small vacation then I had to cut it short. Because of people who are not train to handle small situations.

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ME

Meg Morton

I boarded my dog from 11/11/16 to 11/13/16 at the Fairless Hills location. When I took my dog, he was very healthy. Upon picking him up, he was not able to keep any food down, and has diarrhea terribly. I just took him to the vet (the very next morning after picking him up) and he required fluids due to how dehydrated he was. I supplied his food so this illness cannot be blamed on this. I should have been told that my dog was ill. The level of dehydration he experienced is unacceptable. Additionally, when I picked him up no one was cleaning up the fecal matter in the smaller pet room. There was an attendant in the room holding a puppy but ignoring large puddles of urine on the floor. I watched four other dogs traipse through the urine. I was standing there for over 10 minutes. This is also why dogs can get sick. Not telling the owner about the illness is unacceptable as he was exhibiting signs of illness the second I picked him up. I should be compensated for my stay at the hotel and my vet bill.

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LI

Lily Padua

I can almost always find what Im looking for. Has a grooming salon, doggie day care, pet hotel, and training. There is even an attached vets office. I went on vacation for 3 days and left my small dog at the hotel. While I was gone he got to play half a day with other dogs (not by his size but I think it goes by his energy level/temperament), had an ice cream, and the day I picked him up he had a bath and haircut. He seemed very happy and healthy when I got back. There were many options I chose from which affected the pricing, and I was able to choose the above based on how well I thought he would do ( in my case his not having been away from me that long before). I like that the play area has a large glass window so you can see the dogs interacting. And you can bring your own dog food and bed.

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SA

Sam Selby

The Pet Hotel is ABSOLUTELY HORRID. I really love the Banfield Pet Hospital at this location. I also really like the people who work on the retail side. But as for the hotel, I was lied to about my dogs staying in the same kennel for their first trip of 6 days. Then the second time around for 3 days I was told they had to be separated because my one dog is a Pitt. The general manager of the pet hotel then yelled at me and cut me off when I was trying to talk to her and tell her my situation and what one of her managers said to me previously. My dogs will NEVER stay at this location again, which is unfortunate due to the convenience of the location for us.

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SC

Scott Bray

Beware of there doggie day care program. Your dog will spend most if not all day in a cage.even if make a reservation it doesnt matter.they take as many dogs as they can and only 20 dogs are put in the play yard.the other dogs are put in a cage until its there turn comes,if it does.Complained to the manager and put a complaint in.the manager could care less and rhe corporate site wouldnt even responde to me. This was not our first problem with this. This place sucks find somewhere else to put your dog

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SU

Susan Schaeffer

My dog has been there since he was a puppy we did Training with Devin who was great,also he has gone to camp one or two times a week.We also used the hotel for him and one of our cats it has all been great,Turk loves camp ,wish they did insulin injections at the hotel we have to board our other cat in a kennel,thats my only complaint I would like it if she could go there,this is the Fairless hills locatiom

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DU

Dustin Boone

My dogs loved the doggie day care! They both come home completely exhausted from playing all day long. Neither dog was hungry, thirsty, or showing any negitive signs from the hotel. I even got a report card showing what they did and their visit went. We are so happy with the service and knowing my dogs were be treated so well. Prices were fair with many additional add ons. A+++

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ME

Melinda Kennedy

Cashiers are always grumpy but this time particularly so. I only come in for rx food since my vet is a drive. Petsmart as a chain discriminates against pitibulls by charging more for grooming and if they are boarded they have special rules so I avoid them overall if I can. I love my pitibull so dont love her dont love my money.

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