Ethan Allen

Reviews 3

RO

Roy Osborne

My experience with Ethan Allen East Petersburg. I will continue to share my experience as this unfolds. Bottom line, we purchased a sectional that was not factory quality. Those are not my words; but those of the store manager. As a result we have had a technician to our home twice within the first year of ownership to address "squeaky springs". Well the squeak is back. We want the sectional replaced. Ethan Allen wants to repair once again. So we are at an impasse. Now we simply want our money back resolute to never spend another dime at Ethan Allen. By the way we have spent thousands with them over the last few years. I digress, I will share timelines and costs. How a firm responds to an issue is a reflection of how they view customers. Our experience has been bad quality at a high price, poor customer service, total disregard for our user experience, and a take it or leave it attitude. More to follow as I will post our timeline, costs, and communications (both sides). So you can make an informed decision as a consumer. Another week with no action from Ethan Allen. As stated I will share the correspondence this weekend. A friend of mine had the same issue but with a sectional from Pottery Barn. Their response, immediate recovery of the piece with refund. They must value their customers. We have been through two visits with their technicians and now they want us to ship the sectional to their shop for a maintenance overhaul. Or they will do this in the comfort of our home. Funny. Our home is not a repair shop, and we dont want to ship the sectional out for a third round of service. Clearly a problem exists, Ethan Allen acknowledges a problem exists, yet we must be forced into a disruptive situation. Ok next steps, we will post the communications. We will keep you posted as this moves to a civil action. All with the intent to share our experience so you can make an informed decision as a consumer. We certainly have. Wish we made this decision before spending thousands with them. We will share that number as well. Following up to my previous posts. We furnished our last two homes with Ethan Allen. The most recent was our move 1.5 years ago. In that time we spend $32,025.89 - of which $9,087.94 was attributed to the family room including the sectional. If we include expenditures from our prior home we spent well over 60K with Ethan Allen. I share this data because we are not talking about one off purchases. We worked with their design folks and valued the partnership. Now we have a sectional that is not factory quality and after two service calls we receive a take it or leave it proposition Ethan Allen. if they dont value our customer experience i doubt they will value yours. My next series of posts will include their letters and our correspondence. I want you all to know our experience so you can make an informed decision as a consumer.

TR

true blue

I had a horrible experience with this company. The designers design to their own aesthetic( not the customers). If you sign up with the design service, even though they propose furniture, the designer nor the store is responsible if you dont like the selections. They will charge a 50% restocking fee to return furniture that their team picked, which makes no sense. Do not attempt to get a delivery date out of them. It took 25% of quoted delivery of (8-16 weeks), to get a more accurate estimate. I hope you have better luck. This company really needs new leadership that is customer focused to survive. BTW I spent $10K at this store and this is how I was treated. Imagine if you were paying less.

KE

Keri Weaver

The design consultant Carol Iredale was so great! She understood immediately what I wanted and didnt try to sell me on something I did not want. Ask for Carol! Shes kind and helpful!