The Home Depot

Reviews 3

DA

dakshina walgam

The project order was placed on March 16/2013. Cupboards arrived end of April and then the nightmare began. Housecrafters was the subcontractors for the kitchen and USIG was the subcontractors for the flooring. All of the subcontracting was by Home Depot. The initial ripout and disposal of the kitchen was completed in two days without any issues. Then floor had a solid subfloor. The flooring was one SQ foot tile.What happened is on the day the flooring guys were supposed to show up they came in looked at the floor and took off. As I was not home and a friend let them in I could not talk to them. My friend did give my number and tell them to call me. All they said was there was a issue and took off. It took two weeks of contstantly calling HD simply to find out what this " issue " was. No one called me back with this simple info. At this point I got a subfloor contractor to evaluate my subfloor though I had no idea what the "issue " was with it. He evaluated and said there was absolutely nothing wrong with it. Two days later a USIG manager and HD regional manager show up and they come up with a price change of $ 2000 for 160 SQ FT. That is on top of the $ 2200 I had already paid. Granted two people from HD had come and inspected the whole kitchen on two differant times prior to the conract been given to HD. Obviously the floor was there when they came. After a back and forth I had to insist on a refund for the flooring and got a another vendor to put in the floor. They had no issues and placed the floor in 72 hrs. Granted by now the delay was going into 4 wks since ripout of kitchen. After five weeks housecrafters sent person to place cabinets. At this point it was discovered a wrong cabinet was ordered. Order was placed for new cabinet. Granite was then placed and one week later house crafters sent their person back to complete. It was then discovered that the order for the cabinet had actually not gone through. The worker came in for four hours and did some minor adjustment. I had to plead with him to place a water line to the refigerator which then he did. I asked him to place hardware on cabinets. He said it was frinday and his frame of mind was not there to place hardware as his train of thought was disrupted by the missing cabinet and the granite issue. He stated that the granite was too tight on stove and could not move it. So one week later granite people arrived and pulled the stove out without any issue and to make housecrafter happy they trimmed the granite. Then finally after about another 3 wks the cabinet showed up. Finally housecrafters sent there man to complete the work. He did this over two days. The work is subpar at best. While this whole project was going on New appliances were delivered from lowes. the stove has been repeatedly damaged beyond use. For this entire episode I was contstanly on the phone. I was insulted by the office worker at Housecrafters, repeatedly. My calls to HD were never returned. They acted like they were doing me a favor. Five months after the project was given to HD I have a subpar kitchen, destroyed stove ( no replacement in sight and unusable ) and project that would need a proffesional to come in and fix up. I do not step foot in HD after this. In my opinion keep whatever kitchen one has is better than doing bussiness with HD or housecrafters or USIG.

RE

Regular Grind

Weve had the most incredibly horrifying experience with this store. We ordered and paid $2,000. for window blinds on August 26, 2012 and today, December 18, 2012, theyre still not all delivered, let alone installed. Weve had a) deliveries that arrived damaged; b) deliveries that never made it because the delivery person went to the wrong address; c) deliveries that came on the wrong day; e) one delivery was intended for a customer in Michigan but was somehow sent to us; e) orders that got lost in the pile. Not just one or two, but four (4) months of mishaps. The personnel at the store have no idea where the materials nor the installers are at any given time. The "Home Depot Installer" keeps saying "we cant help, were just subcontractors." And of course they didnt answer calls. The only time the installer was truly helpful was when he wanted to take away the old defective blinds, possibly so he could make minor repairs and sell them himself. But as far as picking up the material and bringing it to the house, forget it! Although he could certainly carry the blinds away, he was not willing to accept delivery and bring them to our home when we asked. All of this could have been avoided had Home Depot placed one person in charge of monitoring all deliveries and installations. All in all, Ive taken four afternoons off from work waiting for installers or delivery persons who never appeared. Ive had to leave work in a hurry three other times when unscheduled deliveries arrived and I got a call from some delivery guy saying he was at my door. We also wasted hours of telephone time. I own a business and if I ever treated my customers this way, they would do more than go elsewhere, they would throw rocks at me! Honestly, It would never cross my mind to treat one of my customers so poorly. In truth, the blinds are very nice and the price was right. However, we compared them with the blinds in our old home which we purchased from a local small business and discovered they are the same make and the price difference was only a couple of hundred dollars. However, the major difference was that the small business representative came one day, then returned again a few weeks later with the material and installed them, and the entire transaction was completed in a couple of weeks rather than four months. In fairness, Home Depot is a good retailer. Their paint is good and most merchandise is good quality. I will continue to shop there, however, I will never rely on them for installation of any item. They truly owe my wife a sincere apology for embarrassing her when her family comes to visit during the holidays only to find windows covered with shower curtains.

TH

Theresa Parrino

This review is related to their delivery/installation service for appliances. Home Depot uses Spirit Delivery for their services. I have never in my entire adult life had a worse customer service experience. I bought and paid for a dishwasher on 6/29/17. I still dont have this appliance, after being no-called and no-showed twice by Spirit, despite being given a phone confirmation and delivery window the day before. Home Depot did absolutely NOTHING to help me. They act as if they are held hostage by this delivery company, which is nonsense. Why do they give them their business?? Look up reviews on Spirit Delivery. I wish I had. I could go on and on about the ridiculously poor customer service by both Spirit and Home Depot. Ive spent literally hours on the phone trying to get through to Spirits call center and also Home Depots appliance reps and managers. After being no-called/no-showed, I then had to wait a week each time for rescheduling because they had no available appointments. I still do not have this appliance, though its been paid in full and neither GE nor Home Depot is willing to reimburse even just the delivery fee until after I receive the appliance. I WILL NEVER, EVER, UNDER ANY CIRCUMSTANCE SHOP FOR ANYTHING AT HOME DEPOT AGAIN. I will happily give all of my business to Lowes and Sears and all other direct competitors for everything from trash bags to kitchen cabinets.