Sprint Store
| Category: | Cell Phone Store |
| Address: | 450 Gateway Ave, Chambersburg, PA 17201, USA |
| Phone: | +1 717-267-0505 |
| Site: | storelocator.sprint.com |
| Rating: | 3.8 |
| Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 12–4PM |
Location
Photos 1
Reviews 18
JA
Jae Lynne
While we are not happy overall with Sprint service (because the coverage isnt that great, contrary to their new commercials, and call drops are frequent) - this is a helpful store. My husband has stopped in for help a couple times and they are always willing to assist. A few weeks ago, my Android One bit the dust with constant error messages, alarm stopped working, battery wouldnt hold over an hour, a number of weird things). We had paid for the insurance on both our phones and our contract is nearly up. It took almost an hour, and it was close to closing time, but the young man did all the paperwork and gave us completely new phones to replace our nearly 2 year old phones, and spent the time to transfer many of our pictures and settings. I had already backed most of my stuff up on Google and on the Android backup app. With the exception of some of our text, it was a smooth transition and it was quick in and quick out. Were from Cincinnati and those stores are so high volume, no one wants to mess with existing customers. Its irritating - but I am very impressed with the customer service in this store!
JE
Jennifer Royer
Worst experience ever! I went in a week ago. Spoke to the manager Jenna about replacing my broken phone. I was told my new phone would be there by Monday. It was not there, I was never notified, I had to call in Wednesday, and then Jenna didnt note anything on my account. I called in Monday to find out where my phone was Kyle answered put me on hold and hung up because apparently it was closing time and god forbid he took 2 seconds out of his life to get the status on my phone. Went to pick up my phone today (a week later) and was given a different total and they never even apologized for misquoting me or the inconvenience. Do not go there! I pay $300 a month but they cant help me with anything unless they are collecting a payment or collecting commission off a new purchase. OH and I love how Kyle laughed as I walked out of the door when I mentioned calling corporate. Bravo to excellent customer service.
DU
Dustie Metcalf
Poor attitude and service from the assistant manager who helped me. It was almost like i was an inconvenience for him. I even asked him if he was having a bad day due to his attitude towards me. My phone has been over heating and viruses popping up. He said he did not see any of those issues in his 5 minute evaluation. I showed him the pages and pages of viruses that had popped up, but he couldnt diagnose the issue unless he could validate it. Oh and maybe i should get a new charger if it kept up. Appreciate all the help.
JO
Josh Cordero
The store was packed and only 2 staff members working. I expected poor service and stressed out workers but what I got was excellent service from James and 2 friendly and focused sales professionals. While I only dealt with James, the store manager was right beside him and she was fantastic too. Kudos to the staff for keeping customer service at top despite being short staffed and very busy.
SH
Shelby Stat
Purchased a new phone and had to go to local Sprint Store to Activate. Purchased 3 new chargers to go with my S8 Plus Galaxy. The store clerk Austin could not print me a receipt and when I got home to find that 2 out of the 3 chargers did not go with my phone. Have called 3 times to the store and no one has called me back. Getting ready to call AMEX and cancel the payment.
RO
Robbie Cameron
Terrible. They are quick to sell you a device but the minute something was wrong with my phone . And had to do a warranty exchange . They give you a pile of 1800 numbers and get nothing but a smile and good luck. I had good luck by contacting the fcc . Corporate sprint called with in 2 days and had my new phone one day after that . Austin is a jerk
GR
greg shafer
Top notch customer service from Travis and Chase!! These guys are the best at what they do. Other stores (Chambersburg Mall) could not and would not help me out.These guys did more then the average sales team members! Thanks again guys!
TR
Travis Peck
Have had nothing but problems with my phone for the past couple months and everytime i go to the store it well you need to pay your phone off and upgrade we cant do anything to help you
DA
Dane Morris
Fantastic and very knowledgeable friendly staff,I would very happy recommend,5 Stars!!!!
JO
John Tabor
Great Sprint store, usually a little bit of a wait but the service is good. Ha.
AN
Anthony Soprano
They never answer the phone and their a phone company....
KE
Keith Ballentine
No fax even for srint form I had to fill put in person
PA
Pamela Johnson
Greatest customer service I have ever had
DO
douglas family
Nice clean store with not usually a wait
FA
Faith Whaples
Always try to give you the run Around
PA
Paula Pensinger
They are nice and help u out
TY
Tyree Slappy
Awesome customer service
AA
Aaron Ford
Great staff