Patriot Buick GMC

Category:	Car Dealer
Address:	933 E Philadelphia Ave, Boyertown, PA 19512, USA
Phone:	+1 610-367-8800
Site:	patriotbpg.com
Rating:	4.3
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–6PM Closed

Location

Photos 100

Reviews 4

staceybsbs

I was in the market for a small excellent condition used vehicle for the first time in 17 years. My eyes caught a beautiful green 2013 Mazda 2 that I had seen elsewhere, and loved the color of the paint. I decided to check it out, it had low mileage, and a price that was close, to what was listed on Kelley Blue book for excellent condition. It wasnt until after I nervously signed paperwork, and a check, that I saw scratches in the hood, that in different lighting, disappear, however after a few rains, the extent became more evident, and there is rusting, and the scratches are very deep - jeopardizing the paint, I fell in love with - seen within the first 2 weeks. I will say, that the dealership agreed to replace the windshield, after I found I could not see out of it, in the rain, fog, or at night, due to massive dings, acid rain, and circular pattern etching over the entire windshield. Their own windshield person said it had to be replaced. I spent $13,900 - plus and additional $1,800 for extended warranty. Back to the hood - the dealerships detail guy, said he wet sanded the hell out of the 3 areas of deep scratches, and that to do any more would chip and damage the paint even worse....that it had to be repainted....in front of me, and the president, Chad Helmer. They refuse to repaint the hood, they knew was damaged. The car is spirited green, and as said various lighting, high buffing, maybe wax in the scratches made it hard to see in the beginning - but it was in changed lighting circumstances, and a few rains that I saw just how bad it was - and so have they, but maintain that its merely cosmetic. I found the sales team to be lax in returning calls or informing me, a novice in purchasing a car, or dealing with a dealership, let alone any follow ups. I did not have half of the remote key for weeks after purchase while it apparently sat in John Cooks desk and only received it because I schedule to meet with him about issues, then he handed it to me, and asked how I was starting the car. I had to keep on them for the windshield to be done. I was urged to speak to Bill Chappell about the hood, and he was incredibly rude to me, telling me the scratches were cosmetic, and damages were reflected in the price I paid, offering me touch up paint though. I have tried to clear things up with these guys, but still am being made to feel as though I expected a perfect car. However what I expected was a well running, dependable car that I could see out the windshield and not have a rusting, damaged hood, that I paid $13,900 for. Had I not seen it on the web - I would have been charged $14,900 too. I am made to feel that I should feel lucky they replaced the windshield, that their guy failed, and lucky they checked out motor issues once, that they found no problem with, so I should not expect them to make good on the severely damaged paint on the hood. Meanwhile my cars engine is already missing up my driveway, the same issues exist. Where do I take it now? To these guys? After clearly there is discord between myself and quite a few of the team - since 5 of them did look at the hood while I was there to meet with John. I saw Chad and Bill checking it out after my windshield was replaced, and after my horrible call with Bill. I was returning the loaner. So I should feel comfortable putting my car in their care now? I also found out that the car was originally a rental in GA, and they bought it at auction....passing it on to me, the novice - they got me. They smelled my inexperience a mile away, new I was in love with the color, new I was on my own, and needed a car...and thats the truth. So are the damages. Purchased on 8/22/2014. I am local - and you can’t miss the car in town - I just wish it was running well, and did not have rusting already on the hood - not wishing for perfection.

A Private User

Worst dealership in a 30-mile area! Although the sales tried to act nice, there was a cold feeling about the entire sales staff, short of the sales manager, Bill. Beady eyes moving back and forth between each other like vultures waiting to swoop in on their pray. Our sales person, (woman), knew squat about the vehicle we were looking at. She was actually making up things as she went along. Since the sale, the vehicle has been in a few times. The service manager, Connie, is a complete moron. Nothing to do with her being female, but how she landed that position well never know? She spews out technical terms that were used out of context, which clearly indicated she was clueless. It takes more than reading some literature to demonstrate competence. It’s called textbook knowledge vs. practical application, which she has none of! She outright lied to me when confronted regarding an issue I had with service. Every time I was in for service it took three times as long to the work than was quoted. The same excuse each time, “oh, we have people out due to family emergencies”. Need a new line people! They also write their own reviews. Look at Nov 30, and ESPECIALLY Jan 2012’s review. Clearly written by a Patriot staff! This dealership hasn’t improved on iota… still a stain here in our community! I travel 20 miles one way to get my GMC service, that’s how terrible this place is!

juan rodriguez

Excellent experience honest and friendly people Lee was ver professional and friendly Melissa is very helpful professional and friendly this dealership is very honest and very customer friendly. Went to purchase second car since we had a good experience last year this time was totally different we arranged to see a car in the internet and went we go there the car was not ready and lee try to sell us an used car finally we went and test drove a terrain denali with 2800 miles on it which according to them is new to make a long story short my wife like the car and we purchase it but we did not get a good deal. We got taken to the cleaners according to edmunds and Kelly blue book the car should have been between $5000 and 6000 less we were given only $3200 we ask for and additional $1000 off but they would not we also treated in a 2015 Dodge Dart which we wanted $15000 but we got $14000 and now they are selling it for $17000. This time we feel Lee did not try to get us the best deal possible and Im sorry to say they lost a customer.

Chipper Jones

I have had 2 different vehicles there for service in the last year and they continue to not do what was asked. I originally noticed they did not rotate my tires even though it stated on the work order that it was completed. The reason I know this is because I had a flat on one of the tires and the tire service mark the tire that had the nail in it with yellow chalk. When I picked the vehicle up from Patriot , the yellow chalk mark was still on the tire in the same position. Since then I marked one tire and 3 different times on 2 separate vehicles they did not rotate the tires and they stated they did and charged me for it. So it just makes me wonder what other work didnt they do but charged me for.This is just one example of Patriot not doing what they said they did and I would not recommend them for any service. I will also not purchase anymore vehicles from them.