Pep Boys Auto Parts & Service

Reviews 4

MI

Michael Chinn

Scheduled an appointment 3 weeks ago (in August) to get my car inspected. 3 hours later they call me with a list of things that need to be fixed. Agreed to it and came back to the Pep Boys and waited another 2 hours before I ask the staff the status of my car. In those 2 hours they neglected to notify me that the brake pad rotors for my car that they had delivered by another Pep Boys didnt fit my car and that they would need to order them. They also inform they theyll need to order a new drivers side mirror since my current one was cracked. After I finally ask them about the status of my car do they finally call about ordering the rotors and the mirror. The service manager then asks me to pay up front for everything. I figure, sure, Ill be back Tuesday probably (when they said the mirror should arrive by as the rotors should arrive by Sunday) so I can get everything done at once and my inspection stickers. Visit 1 and 6 hours gone. Visit 2 I come by after work on Tuesday to get everything (rotors, mirror, stickers) and when I pull into the parking lot they call me saying that a prior appointment ran late and that they need to reschedule for Thursday. Fine, 30 minutes wasted but Ill come back Thursday. Thursday rolls around (Visit 2 Part 2) and 3 hours later theyve put on the brake pad rotors but then tell me the mirror they ordered doesnt fit after I again have to go the service desk and ask about my car. Im now extremely unhappy and the service manager is nowhere to be found. I say Ill be back then for my mirror (Ive already paid for everything) but once I drive off I realize they took off my old mirror (cracked but still useable) and left nothing on my driver side mirror (completely useless). I call them and tell them Im coming back for my mirror and while I was being transferred one of the employees goes, "what a nut." Way to go insulting customers while theyre still on the phone. I get back to the Pep Boys (Visit 3) to find out theyve managed to smash my old mirror so its in a million pieces and completely useless so they put on this piece of reflective plastic material until my new mirror comes in. Its completely useless for seeing out of as the plastic reflects nothing but vague shapes. I call the service manager who is unapologetic and can only offer pathetic excuses of this is what happens with aftermarket parts. Im sorry I thought I paid you to either have the knowledge or to be able to find out the necessary information. They finally manage to get my mirror in on Wednesday but I had prior commitments so I got it Thursday (Visit 4). The service manager does not even bother apologizing or showing up and he left one of his employees a $25 gift card as a way of making up for the inconvenience. After spending over 10 hours at the Pep Boys and even more hours of frustration dealing with him and this whole situation thats the only consolation they can offer. Poor service, rude staff, and endless hours wasted. Avoid this Pep Boys at all costs.

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Henry Hill

(sent via my husbands computer) On January 10, 2015, a Saturday, I went to the Pep Boys Auto service in Bethel Park, Pa. I went to have two headlamp bulbs replaced in my Kia Sedona. The day before, Friday, I called the business and got an estimate of cost, which was $43.00 for each bulb. On Saturday when I took the van in they told me it would cost an extra $60.00 for the job. I questioned them as to why … the employees didn’t know I called the day before … I was given the $43.00 estimate and wanted an explanation as to the reason for the increased cost. They said their book said that estimate and it took over 40 minutes to install the bulbs, and also that they had to come up from the wheel well to do it. I advised them I watched them do it that last time and they came in through the hood. I asked to talk to the manager who repeated the same above claims the employees made. I then repeated my knowledge and information of the repair and told him that I was being cheated and ripped off because I am a woman: I was truly upset by this! I also advised him that I had just watched a YouTube video showing how simple it was and it only took five minutes and eleven seconds to do! The manager then said, I quote, “Ok, we will eat it.” Why should he have to eat it when it was overpriced purposely when I arrived to get the job done, and they assumed I didn’t know anything about the price of how the job was done? There should be nothing to eat, if they ran an honest business and not a bait and switch or outright fraud in pricing. Deb, Bethel Park, Pa.

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Jay Degregorio

In late August I went to pep boys to get my car inspected. There were several things that needed to be replaced/fixed due to the state inspection testing criteria. I was told the car would be done in a day. Two days go by and Im told that the taillight needed replaced. The part didnt come in yet and it would arrive and be installed the next morning. By noon the next day I hadnt heard from them. I went in and they said the part hadnt arrived. They decided to call their parts distributor so they could give me a ballpark of when the car would be done as I had expressed I had to leave town early the next day. It turned out that one of their delivery employees called off so no parts were going to be delivered anywhere in that delivery-zone that day. No back up driver, no back up plan. They had to send someone to the distributor to get the part. Five hours later I get my car back with the trunk felt and rivets not even put back as they were. I had to go back in and have the mechanics find missing rivets. Im now sitting in a different repair shop 3 months later because the same tail-light they replaced already has a burnt out bulb. Terrible service, terrible parts, terrible value. I will never be returning to here, or any pep boys, and will suggest no one else does either.

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rachel Colt

So I make a appointment online to get a oil change at Pep Boys on my lunch break. I decide to call them and make sure they can do my style of truck....the guys tells me yes not a issue however your truck takes 6 quarts of oil and a bigger oil filter and there will be a additional charge. Which I was fine with that. So I take my truck there and they proceed to tell me that I would have to wait a hour and a half for a oil change??? They proceeded to tell me that I have skid plates on my truck that are very heavy and hard to take off and that is why it would take so long? So I said thats funny I took it to Pennzoil last time and they did not have a issue with my skid plates and was done in 10 minutes. (hmmm skid plates have what 4 bolts and weigh 20 pounds maybe?) He proceeded to tell me that well then Pennzoil did not take off your skid plates when they did your oil change? I said ummmmm yes they did I watch them? I took my keys and left Pep Boys. I went straight to Pennzoil and got my oil changed in less than 10 minutes! OH YES they took my skid plates off too!!!!!

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