AT&T

AT&T, 2737 Street Rd, Bensalem, PA 19020, USA,

Category:	Cell Phone Store
Address:	2737 Street Rd, Bensalem, PA 19020, USA
Phone:	+1 215-638-9100
Site:	att.com
Rating:	3
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 11

Reviews 16

Fizyx

Poorly trained staff with attitude problems. Ive been in this location maybe 8 times in my 2 years living in the area. They are by far the most annoying staff Ive ever had to deal with. I used to work in retail - even sold phones for Verizon and Sprint. I get the frustrations that come with the job; but these guys act like know-it-alls and time and time again I have to find my solutions elsewhere. And when I do find my answers I tell them how to solve similar issues so they can be of better service to the next customer. The girl who works(ed) there was very helpful but the guys Ive dealt with have added to my frustrations. They make it clear that unless you are buying a phone they do not want to help you. They are detrimental to ATTs brand. Id rather use kiosks in the mall.

Kat Duggan

I lost my phone and they didnt help me suspend my service and then lied convince me I needed a New line to get a phone to split of my parents as the only way. I called up the customer service line the next day and he was horrified to learn they didnt do anything about the lost phone and didnt go through the Many ways to get my old number up and running again. The woman threw out the case packaging while I was filling out forms so now I cant return it. Instead of being without a cell for a few week days, Im going to have to wait over Labor Day for the new one to come in.

sam oseroff

I went to the at&t store to inquire about an upgrade. Had one of the most negative retail experiences in my life. Jeff, the salesman, was beyond rude. His attitude was constantly condescending, unhelpful, and dismissive. When I tried to talk to him he just talked over me and cut me off. Ended up just walking out of the store and will be going to another at&t store, or maybe even another carrier. Somebody needs to tell this guy how to deal with customers, he does not belong in a retail setting

tammy newman

I was in the store on Sat Oct 1, 2016 and must have gotten the same Jeff the post from over a year ago he must still be there! He was rude, dismissive, arrogant! He tries to sell you warrantys you dont want and when you refuse them he gets an attitude! I was about to go to another location but this was closer to my home. So today i called because im not happy with my iphone 7 and spoke with Moses and he was such a better experience!

Joseph Pilla

I needed a replacement phone and Jessica promptly processed my order and then set up the new phone for my ease of use. She did mention DirectTV, but did not push the issue when we mentioned we had another carrier. We were apprehensive going to this store because of the horrible reviews, but apparently we lucked out by having Jessica as our representative.

Byron Morris

I was calling to ask to buy note 8 & the woman was very nasty to me on the phone she got mad at me because she was trying to dial out. Then she said o well hangup on me. I have been buying phones from their for 12 years never seen so much disrespect in my life.

A Private User

Not sure if this is the Stores fault or AT&Ts..AT&T Sponsorship Discount never took effect as promised. Had to go back again months later to inquire. Hope it takes effect this time! AT&T refuses to give back the lost discount from prior billings. Ptui!

Ryan Smith

Very bad customer service watch using salesman Jim lies to you just to get a sale!

Jennifer Flores

The ppl that work here are very friendly and helpful!!!

sabit bozdakhov

They are all lazy and no one wants to do anything.

Angelica

Worst customer service experience ever

david kern

no problems they were very helpfull

Alam Siddiqui

ok good place to visit